Saadian Technologies UK Limited
PINS Consultancy
Saadian offers Design, Consultation, Training, Configuration, Data Integration, Transition Management and Service Management services to support the PINS Prison Intelligence Notification service. The PINS service is available as an OFFICIAL or OFFICIAL SENSITIVE Cloud Software, or in a private cloud based on Cloud Hosting.
Features
- Requirements Consolidation Workshops
- Configuration of Data Feeds
- Data Integration Services
- Training by Prison Intelligence Professionals
- Best Practice Review
- Search Optimisation
- Geocoding Services
- Electronic Monitoring Integration
- Network Configuration
- Installation Services
Benefits
- Optimise PINS configuration to fit with your intelligence priorities
- Product familiarisation and training work
- Expert advice and consultation throughout the process
- Maximise the potential of PINS with our Best Practice Review
- Specialist training for administrators, analysts, offender managers, prison intelligence officers
- Ensure accurate notifications with our GeoCoding services
- Integrate PINS data with third party IT systems
- Consolidate PINS data with other services to provide enhanced intelligence
- Training ensures best practice, extended knowledge and use of PINS
Pricing
£350 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
9 8 2 9 9 9 9 6 0 3 2 4 8 3 2
Contact
Saadian Technologies UK Limited
Jennie Jablonski/Arwaa York/Cliodhna McGuirk
Telephone: 02073978501
Email: sales@saadian.com
Planning
- Planning service
- Yes
- How the planning service works
-
If required a Saadian Professional Services engineer will come onsite to the customer’s hosted environment to conduct the deployment of the PINS service.
The deployment of PINS is dependent on the hosting option chosen. It will take approximately 8 days at Enable SFA rates and will include:
1. Local data configuration
2. Installation on production environment
3. Acceptance testing
4. Handover to customer first line technical support
5. Administration kick start training
6. Project Planning
Technical installation notes will be provided electronically. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- PINS Service
Training
- Training service provided
- Yes
- How the training service works
-
We can work with in a flexible way depending on training needs. A Saadian trainer will come onsite to the customer’s training facilities or can host an online training session. Each training session typically takes 1/2 day and is conducted by an Ensure/Advise professional.
Types of training available include:
1. Administration training
2. User training including specialist training for bulk messaging
3. Integration workshops
4. Train-the-trainer training - Training is tied to specific services
- Yes
- Services the training service works with
- PINS Service
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We can advise buyers how to migrate from one cloud service provider to another. We help buyers with issues such as data migration and mobile number portability when migrating to a new cloud service provider
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We work with customers to define acceptance tests and appropriate performance levels based on their requirements.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
Service desk
Email
Phone
Onsite
Saadian’s Support approach is underpinned by our ITILv3 based IT service Management system which provides a standard set of processes and functions that are used to build a solution that’s appropriate for each customer. At the heart of our service management approach is our service desk. It can provide 1st or 2nd level support to your users or your primary service desk. Our service desk is backed up by a technical management team which provides the technical skills and knowledge to support the services
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our response times are provided in our Service Support details
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
High - Our highest Service Level response is reserved for complete Service Outage.
It is expected that the reporter will communicate directly via Email or
Telephone for this type of outage. Our service desk will respond within 1
hour and provide subsequent updates every 1 hour (if required). The
escalation level is immediate and the target fix is as soon as possible.
Medium - Our second highest Service Level response is reserved for partial outages or interruptions. It is expected that reporter will communicate directly via Email or Telephone for this type of outage. Our service desk will respond within 4 hours and provide subsequent updates every 4 hours (if required).
The escalation level is after the initial target fix time and the target fix is
within 8 hours.
Low - Our third Service Level response covers enquiries, minor issues and change requests. It is expected that the reporter will communicate directly via Email for this type of issue. Our service desk will respond within 5 days (if required) the target fix date will be the next schedule release for agreed upon change requests).
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Tackling economic inequality
- Wellbeing
Covid-19 recovery
To support the 2 delivery objectives below, Saadian has expanded its support team in the UK and recruited these from out of London locations including Nottingham, Cambridgeshire and Manchester. Saadian has introduced flexible working arrangements for its employees including predominantly home working, optional flexible office space for those whose well being requires greater in person inter actions and an option for a 4-day working week.
1. Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors.
2. Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.Tackling economic inequality
To support the 3 delivery objectives below, Saadian has expanded its support team in the UK and recruited these from out of London locations including Nottingham, Cambridgeshire and Manchester. We are training the support team in areas of skills shortage and high demand including Cloud services and Security.
1. Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.
2. Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.
3. Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.Wellbeing
To support the delivery objective below, Saadian has introduced flexible working arrangements for its employees including predominantly home working, optional flexible office space for those whose well being requires greater in person inter actions and an option for a 4-day working week.
1. Demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce.
Pricing
- Price
- £350 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@saadian.com.
Tell them what format you need. It will help if you say what assistive technology you use.