HYDE PARK SOLUTIONS LIMITED

HPS Integration Service (iPaaS)

The HPS Integration-Platform-as-a-Service (iPaaS) offering is a self-service cloud-based system that standardises the integration of applications. Users may utilise iPaaS OOTB to quickly develop integration processes for exchanging data within or between organisations.
HPS have developed OOTB connectors and standard integrations for enterprise applications including Oracle Primavera solutions.

Features

• Integrations as a Service (iPaaS)
• Tried and tested integration methodology used 100’s of times
• Out of the Box connectors for Primavera applications
• Out of the Box connectors to many other enterprise applications
• Legacy application connectivity available
• Low risk, high speed of deployment – fully supported
• Security & Privacy
• Training and enablement
• Flexible and simple pricing model

Benefits

• Significantly reduced risk to your integrations
• Reliable event driven integration, batch integration and real-time integration
• Gain a 360 degree view of your processes
• Focus on running the business projects, we integrate applications
• Low cost, high availability, high data performance
• Repeatable approach to integrations OOTB connectors & standard integrations
• Consistent, documented, auditable processes ensure governance and data compliance
• Benefit from our technical knowledge of portfolio/programme/project solutions

£2,917 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@hydeparksolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

983816904359111

Contact

Hyde Park Solutions Sales Team
0203 174 0070
sales@hydeparksolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Periodic maintenance windows typically occur during weekends are published in advance
• System requirements: No specific

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This will be dependent upon the 'Severity' of any issue raised. Will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. We work UK business hours 9 to 5, Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Hyde Park Solutions (HPS) has three support types: 1. Service Management (SM) – provision of the support service and support manager, support environment and support ticketing application. 2. Maintenance Service (MS) – provision of an ITIL process to support both technical and business related solutions. 3. Development Service (DS) – provision of resources to enable changes and ongoing development of your implementation, both from a technical and from a configuration, business process perspective.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: HPS can provide training and user documentation via G-Cloud Support offerings.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Not applicable. This is an integration service and no data is stored within the service. Your integration specifications are your property.
• End-of-contract process: For an agreed additional cost, we will work with you to transfer our service to an incoming vendor.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Standard web service interface is used for data mapping and integration deployment.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: New connectors to new applications can be built, new integrations to new and existing connectors can be built and deployed.; The configuration of the service is done through a web browser.

Scaling

• Independence of resources: The solution is provided on fully scalable platform and infrastructure. The deployment is sized and architected such that the system will provide a responsive end user experience to all of the proposed users of the system.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: This service is an integration platform which moves data from one application to another. No data is stored within the platform after processing.
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Support for the service includes HPS standard SLAs which can be negotiated with the customer to meet their requirements. The management of breaches to these SLAs will also be by agreement during contract negotiations.
• Approach to resilience: The services is deployed in resilient computing facilities with resilient infrastructure, redundant network connections, and power at each hosting facility.
• Outage reporting: Any outages are initially reported to your designated contacts via email.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: This is an integration service and users do not log into it.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 23/03/2020
• What the ISO/IEC 27001 doesn’t cover: Certification covers all aspects of the HPS operations, in all office locations
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The HPS Information Security Manual (available on request) sets out in detail all policies and processes within the scope of the company’s ISO27001 certification

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: HPS is an ISO9001 & ISO27001 certified company and has full internal configuration and change management processes available to view on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: HPS conducts regular internal and external audits of its IT operations, including periodic penetration tests of the company’s own infrastructure in line with ISO 27001 requirements.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: HPS is audited annually by external auditors as part of its Cyber Essentials Plus and ISO 27001 certifications. In addition, it undertakes regular analysis of dark web databases for evidence of compromised credentials, scanning of all content linked to emails to prevent phishing attacks, and enforces MFA on all connections to the company network from outside company premises.
• Incident management type: Supplier-defined controls
• Incident management approach: The HPS incident management process complies with ISO27001 and GDPR. Further details are available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  HPS acknowledge that we have a responsibility to maintain the earth’s finely balanced ecosystem and, where possible, help to repair it. HPS plan to become Net Zero by 2050, and we have made great strides towards this, e.g. our administration centre has ~18 kW of solar power, a 23Kw battery, and is almost Net Zero. Furthermore, we even design and implement Oracle Primavera solutions to help clients maximise the use of clean renewable power. ; Climate change is at the forefront of HPS’s considerations, with actions and processes in place to minimise and offset any environmental impact. ; Where possible, staff work remotely, minimising travel whilst promoting a healthy work-life balance (supporting staff wellbeing). Where travel to client sites/offices is required, we promote the use of public transport to reduce greenhouse gas emissions caused by private travel. If neither of these actions are available, we encourage car sharing between staff, and 35% of our UK workforce currently use EV’s with home charging. ; We select ecologically aware hotels and transport that utilises renewable energies/products. We promote the use of glass or multiple use drink containers. We only order necessary equipment, facilities, and food, avoiding excess. The health of our staff, our customers’ budget and policies, and our mutual goals ensure we provide sufficient facilities and reduce waste.; Please note that the contractual commitment detailed below cannot be used concurrently with the other HPS SV commitments – clients must select their preferred SV matric.; Commitment: for each contract called off under G-Cloud 14, we commit to producing a bespoke service specific carbon monitoring plan, so our clients understand the scope 3 impact of buying the service. ; Commitment: For any GC14 contract above £500,000 HPS will fully offset the service’s emission via a certified carbon offset schemes – reporting this to the call-off customer annually.

  Covid-19 recovery

  COVID-19 has had a lasting impact on businesses, their processes, people, and the technology that supports their activities. We operate within the founding principles of the Good Work plan, which are embedded in our company’s ethos. HPS have also worked with our clients to develop and make changes to existing services to cater for the post-covid world.; COVID-19 created a need for significantly higher levels of remote working so many of our customers struggled to access their solutions remotely. HPS subsequently helped these organisations move their on-premises solutions to cloud-based environments, mitigating the IT bottlenecks that legacy environments pose. By moving to cloud-based solutions, we helped our clients ensure access for all staff, whether on-site, in office, or working from home. ; HPS also recognises both the physical and mental health impacts that the COVID-19 pandemic had on people, so we have a trained Mental Health First Aider within the organisation and active private healthcare for all employees and their families.; During and post Covid, we recognised that other organisations offering services that complimented HPS began to struggle given the economic landscape. As such, we developed partnerships and formed agreements with a number of these organisations where we would bid together for work, and similarly identify and support opportunities for one another. Following the successes of this program, we are launching a more formally structured partner programme to encourage the development of other professionals within different regions.; Our commitment to improving the post-covid landscape is core to our company principles and will continue to be so during G-Cloud awarded projects. ; Commitment: For any GC14 contract above £500,000 HPS, we will offer a fully paid, six-month assignment for a previously unemployed person who desires a career in tech.

  Tackling economic inequality

  HPS implement several initiatives intended to tackle economic inequality. We offer staff training in Oracle guided learning paths, in addition to sales- and support-specific training. Each G-Cloud call-off customer will receive a bi-annual report detailing the number of staff hours’ training received. We commit that the average number of reported staff training hours will be a minimum of 8 hours per person per year.; HPS will also tackle economic inequality by supporting smaller businesses. HPS provide SMEs with IT knowledge and cloud solutions that are affordable, offer structured payment plans free tutorials, presentations, and discounted online training courses to support this market segment. While their core skills might have differed, these new companies all wished to revolutionise their industry, implement flexible technology, use innovative payment processes, and work from home, supporting other members of their community and family. ; We recognise that our industries/communities need organisations like HPS to develop opportunities in certain regions. As a continued commitment to creating these opportunities for both organisations and individuals to grow, we are happy to offer entrepreneurship presentations/discussions within the communities local to our client projects. We hope that these sessions will inspire new generations of entrepreneurs with a commitment to developing opportunities for those that need it most. ; Commitment: For any GC14 call-off customer, we will work with their team to identify a minimum of two non-profit companies (NfPC) close to their location and, will offer a minimum of two hours’ entrepreneurial support to each of those NfPC every six months. We will report on the success of this programme to the client.; Commitment: We commit that the average number of reported staff training hours will be a minimum of 8 hours per person per year. Reporting on this to each call-off customer annually.

  Equal opportunity

  Our workforce is comprised of a diverse background of individuals from nations around the world, working collaboratively to deliver projects across the globe. We currently have team members based in the UK, mainland Europe, India, and in the US, and we are in process of opening a new office in Australia/New Zealand. As part of this expansion, we are advertising roles in media that have a high proportion of indigenous population in their readership.; HPS’s Subject Matter Experts have a metric within their objectives to develop and share knowledge and this process is backed up and supported by our systems and tools. We are regular contributors to LinkedIn articles, are a corporate member of the APM, and we actively encourage staff become individual members. We are the largest sponsor of the APM as our way of giving back to the community from within which we work. We have run free webinar sessions for developing countries to support their growth and development and we are currently in the process of developing a partner programme to encourage the development of other professionals within different regions. ; Commitment: For any GC14 call-off customer, we commit that, by using the Oracle software suite, we will follow the Web Content Accessibility Guidelines (WCAG). This helps us ensure that the content and functionality built within the product is accessible for all. This includes support for those with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

  Wellbeing

  Our people are our biggest resource, and, as such, we prioritise their mental and physical wellbeing. HPS encourage our teams to work flexible hours to ensure they maintain a balance between work and home and have the opportunity to partake in regular exercise outdoors. As a team, we meet virtually every Tuesday to share and update each other on our work and social activities. We actively encourage personal development and, as part of our ISO9001, we track this through our annual performance appraisal process.; Furthermore, we have a trained Mental Health First Aider within the organisation and have active private healthcare for all employees and their families. Our healthcare provider offers incentives for maintaining healthy habits, which the organisation also incentivises through subsidised payment and other rewards. ; Communication is a big factor in successful project delivery and is a key component in empowering both ours and our clients’ staff. The HPS communication model encourages an open dialogue between our staff and clients to ensure a workspace for collaboration. Enabling a collaborative workspace allows all suggestions and concerns to be considered before and during an implementation project and gives staff a platform to voice their thoughts, in alignment with the Good Work Plan. ; Commitment: On securing our first contract under GC14, we will become signatories of the Mental Health at Work Commitment and will embed its six standards into our ways of working, several of which are already included within our existing ethos. In line with Standard Six (increasing transparency and accountability through internal and external reporting), we will report on the impact of doing so to our first call-off customers within six months of signing the contract.

Pricing

• Price: £2,917 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@hydeparksolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.