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TELEFÓNICA TECH NORTHERN IRELAND LIMITED

Telefónica Tech Cloud Security

Our Cloud Security solution is designed to identify, assess, and manage the challenges and threats of the cloud thanks to a set of capabilities that support your business, helping you to maximise cloud adoption with confidence.

Features

  • Visibility and governance of the assets deployed in the cloud
  • Continuous assessment and compliance of the cloud infrastructure
  • Protection of workloads throughout lifecycle and threat detection.
  • Identity management in the cloud.
  • Implementation of security policies customised to the customer’s environment.
  • Service delivery based on dashboards and KPIs

Benefits

  • Regulatory Compliance
  • Regulatory (GDPR) and standards (PCI-DSS) compliance support.
  • Protection and Detection
  • Implementation of workload protection measures for any cloud environment
  • Detection of threats and attacks. Including 24/7 for critical alerts.
  • Fortifying of cloud assets
  • CI/CD Pipeline Integration
  • Integrated security across the full development lifecycle
  • Expertise

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bid.Management@telefonicatech.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 8 3 9 7 2 8 2 0 5 3 3 5 1 8

Contact

TELEFÓNICA TECH NORTHERN IRELAND LIMITED Andrew Knight
Telephone: 028 90454433
Email: Bid.Management@telefonicatech.uk

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS
  • Application management

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes
Support response times
Response up to minimum 30 minutes, max 8 hours depending on priority severity of support request and service level.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support Desk: The Service Desk acts as the single point of contact for all end users, offering support via the Customer Portal, phone, and email. The Service Desk is staffed by highly skilled personnel and retains full lifecycle ownership of all incidents, problems, and changes recorded in the IT Service Management tool. Standard hours of operation are 8am-6pm Mon-Fri (excluding UK Bank Holidays), with 24x7x365 cover for Priority 1 incidents.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £745.00 £320.00
Associate business architect £870.00 £370.00
Business architect £995.00 £420.00
Lead business architect £995.00 £470.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,295.00 £420.00
Senior data architect £1,495.00 £470.00
Chief data architect £1,595.00 £510.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,295.00 £420.00
Senior enterprise architect £1,495.00 £470.00
Lead enterprise architect £1,495.00 £470.00
Principal enterprise architect £1,595.00 £510.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £745.00 £370.00
Network architect £870.00 £410.00
Lead network architect £995.00 £420.00
Security architect
Role level UK Rate Offshore Rate
Security architect £870.00 £410.00
Lead security architect £995.00 £420.00
Principal security architect £1,135.00 £470.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £745.00 £370.00
Solution architect £870.00 £410.00
Senior solution architect £995.00 £420.00
Lead solution architect £1,135.00 £420.00
Principal solution architect £1,135.00 £470.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £870.00 £370.00
Technical architect £995.00 £410.00
Senior technical architect £995.00 £420.00
Lead technical architect £995.00 £420.00
Principal technical architect £1,135.00 £470.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,595.00 £510.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,350.00 £510.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,350.00 £510.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,075.00
Principal cyber security audit and assurance £1,225.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £750.00
Lead cyber security governance and risk manager £1,075.00
Principal cyber security governance and risk manager £1,225.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £750.00
Lead cyber security monitoring £1,075.00
Principal cyber security monitoring £1,225.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £750.00
Lead cyber security incident response £1,075.00
Principal cyber security incident response £1,225.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £750.00
Lead cyber security vulnerability management £1,075.00
Principal cyber security vulnerability management £1,225.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £750.00
Lead cyber security digital forensics £1,075.00
Principal cyber security digital forensics £1,225.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £750.00
Lead cyber security penetration testing £1,075.00
Principal cyber security testing £1,225.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £750.00
Lead cyber security secure systems architecture and design £1,075.00
Principal cyber security secure systems architecture and design £1,225.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £795.00 £320.00
Analytics engineer £990.00 £370.00
Senior analytics engineer £1,295.00 £420.00
Lead analytics engineer £1,395.00 £420.00
Head of analytics engineering £1,495.00 £470.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £795.00 £320.00
Data analyst £990.00 £370.00
Senior data analyst £1,295.00 £420.00
Principal data analyst £1,495.00 £470.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £990.00 £370.00
Senior data engineer £1,295.00 £420.00
Lead data engineer £1,395.00 £420.00
Head of data engineering £1,495.00 £470.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,295.00 £420.00
Head of data ethics £1,495.00 £470.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,295.00 £420.00
Lead data governance manager £1,395.00 £420.00
Head of data governance £1,495.00 £470.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £795.00 £320.00
Associate data scientist £990.00 £370.00
Data scientist £1,295.00 £420.00
Principal data scientist £1,495.00 £470.00
Lead data scientist £1,495.00 £470.00
Head of data science £1,595.00 £510.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,295.00 £420.00
Lead machine learning engineer £1,495.00 £470.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £795.00 £320.00
Performance analyst £990.00 £370.00
Senior performance analyst £1,295.00 £420.00
Lead performance analyst £1,495.00 £470.00
Head of performance analysis £1,495.00 £470.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £435.00
Application operations engineer £620.00
Senior application operations engineer £745.00
Lead application operations engineer £885.00
Principal application operations engineer £1,000.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £620.00
Senior business relationship manager £885.00
Lead business relationship manager £1,000.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £620.00
Change and release analyst £620.00
Change and release manager £745.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £620.00
Senior operations analyst £745.00
Operational control manager £885.00
Head of command and control £1,000.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £435.00
End user computing engineer £620.00
Senior end user computing engineer £745.00
Lead end user computing engineer £885.00
Principal end user computing engineer £1,000.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £750.00 £320.00
IT service manager £945.00 £320.00
Senior IT service manager £1,145.00 £410.00
Head of IT service management £1,295.00 £420.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £750.00 £320.00
Major incident manager £1,145.00 £410.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £795.00 £320.00
Infrastructure engineer £990.00 £370.00
Senior infrastructure engineer £1,295.00 £420.00
Lead infrastructure engineer £1,495.00 £470.00
Principal infrastructure engineer £1,495.00 £470.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £795.00 £320.00
Infrastructure operations engineer £990.00 £370.00
Senior infrastructure operations engineer £1,295.00 £420.00
Lead infrastructure operations engineer £1,495.00 £470.00
Principal infrastructure operations engineer £1,495.00 £470.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £750.00 £320.00
Problem manager £1,145.00 £410.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £750.00 £320.00
Senior service desk analyst £945.00 £320.00
Service desk manager £1,145.00 £410.00
Head of service desk £1,295.00 £420.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £990.00 £370.00
Service readiness analyst £990.00 £370.00
Service transition manager £1,295.00 £420.00
Lead service transition manager £1,495.00 £470.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £795.00 £320.00
Junior business analyst £890.00 £320.00
Business analyst £990.00 £370.00
Senior business analyst £1,295.00 £420.00
Lead business analyst £1,495.00 £470.00
Head of business analysis £1,495.00 £470.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £895.00 £320.00
Delivery manager £990.00 £370.00
Senior delivery manager £1,295.00 £420.00
Head of (Agile) delivery management £1,495.00 £470.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £675.00 £320.00
Digital portfolio manager £675.00 £320.00
Senior digital portfolio manager £770.00 £370.00
Head of portfolio £870.00 £525.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £675.00 £375.00
Product manager £770.00 £375.00
Senior product manager £870.00 £525.00
Lead product manager £970.00 £675.00
Head of product £1,070.00 £675.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,495.00 £470.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,495.00 £470.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £795.00 £320.00
QAT analyst £890.00 £320.00
Senior QAT analyst £1,295.00 £420.00
Lead QAT analyst £1,495.00 £470.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £795.00 £320.00
Test engineer £890.00 £320.00
Senior test engineer £1,295.00 £420.00
Lead test engineer £1,495.00 £470.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,495.00 £470.00
Head of test £1,595.00 £510.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £795.00 £320.00
Junior DevOps engineer £890.00 £320.00
DevOps engineer £990.00 £370.00
Senior DevOps engineer £1,295.00 £420.00
Senior DevOps engineer - management £1,295.00 £420.00
Lead DevOps engineer £1,495.00 £470.00
Lead DevOps engineer - management £1,495.00 £470.00
Principal DevOps engineer £1,495.00 £470.00
Principal DevOps engineer - management £1,495.00 £470.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £795.00 £320.00
Junior frontend developer £890.00 £320.00
Frontend developer £990.00 £370.00
Senior frontend developer £1,295.00 £420.00
Lead frontend developer £1,495.00 £420.00
Head of frontend development £1,495.00 £470.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £795.00 £320.00
Junior developer £890.00 £320.00
Developer £990.00 £370.00
Senior developer £1,295.00 £420.00
Senior developer - management £1,295.00 £420.00
Lead developer £1,495.00 £470.00
Lead developer - management £1,495.00 £470.00
Principal developer £1,495.00 £470.00
Principal developer - management £1,495.00 £470.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £435.00
Accessibility specialist £675.00
Senior accessibility specialist £770.00
Head of accessibility £870.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £435.00
Junior content designer £580.00
Content designer £675.00
Senior content designer £770.00
Lead content designer £870.00
Head of content design £870.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £770.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £435.00
Junior graphic designer £435.00
Graphic designer £675.00
Senior graphic designer £770.00
Lead graphic designer £870.00
Head of graphic design £870.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £435.00
Junior interaction designer £580.00
Interaction designer £675.00
Senior interaction designer £770.00
Lead interaction designer £870.00
Head of interaction design £870.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £435.00
Junior service designer £580.00
Service designer £675.00
Senior service designer £770.00
Lead service designer £870.00
Head of service design £870.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £770.00
Lead technical writer £870.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £435.00
Junior user researcher £580.00
User researcher £675.00
Senior user researcher £770.00
Lead user researcher £770.00
Head of user research £870.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
Wednesday 20 August 2025
What the ISO/IEC 27001 doesn’t cover
N/a - The scope includes provision of digital solutions in five key areas: Cloud, Data & AI, Business Applications, Digital Workplace and Cyber Security,
within Europe and India.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
LRQA
ISO 9001 accreditation date
Tuesday 16 September 2025
What the ISO 9001 doesn’t cover
N/a - The scope includes the Provision of IT Managed Services, Cyber Security, Cloud Services, Professional Services and Business Applications as detailed
within our Service Catalogue and Supply and Warehousing for IT Products.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
D51C6CFF-E4BF-41FF-9FA5-C8CDCBDA64E3
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
55D3458E-A2EF-47BD-8518-71E8AD19FDEF
Other security certifications
Yes
Any other security certifications
  • ICO Data Protection
  • HSCN
  • ISO22301
  • ISO2000-1
  • ISO14001

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bid.Management@telefonicatech.uk. Tell them what format you need. It will help if you say what assistive technology you use.