WRANGU UK LIMITED
ServiceNow Implementation Partner for IRM and SecOps
Wrangu is a leader in the implementation of ServiceNow IRM and SecOps. Having been involved in over 300 ServiceNow IRM and SecOps projects, we have deep knowledge of how these modules can be deployed most effectively. We work in partnership with our customers to guide them to successful implementations.
Features
- Extensive experience implementing ServiceNow SecOps and IRM
- Architecture based on ServiceNow best practice for IRM and SecOps
- ServiceNow Integrations both plug-in and custom
- Develop custom reports for IRM and SecOps
- Guidance on most efficient IRM / SecOps deployment
- Guidance on Risk and Security processes relating to ServiceNow
- OCM support for ServiceNow IRM and SecOps
- Support agreements for ServiceNow IRM and SecOps
- Roadmap development for IRM and SecOps
- Training and knowledge transfer to empower users
Benefits
- Access to leading consultants in the SecOps and IRM space
- Streamline Risk and Security Processes
- Extensive experience in the public sector space
- Maximise investment in ServiceNow IRM and SecOps
- Increase time to value for IRM/SecOps implementation
- Support long term vision for IRM and SecOps
- Cost effective support for IRM and SecOps
- Manage compliance and risk more effectively
- Security Cleared consultants with deep knowledge of IRM and SecOps
- Work in partnership with clients to produce excellent results
Pricing
£1,100 to £2,288 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
9 8 4 1 0 0 7 5 4 5 4 6 0 1 3
Contact
WRANGU UK LIMITED
Sam Allison
Telephone: +442045831177
Email: Sam.allison@wrangu.com
Planning
- Planning service
- Yes
- How the planning service works
-
As an Elite ServiceNow partner, Wrangu aligns to ServiceNow’s best practice and follows the Now Create methodology.
The Now Create methodology is a prescriptive guide curated from ServiceNow’s most successful engagements. The Now Create methodology includes sequential project phases with Exit Gates as the foundation for ServiceNow projects. There are five project phases applied across all ServiceNow projects:
Initiate: Understand the business objectives; establish program governance; establish the project team; formally kick-off the project.
Plan: Conduct process, platform, and integration workshops; define, review, and prioritize the product backlog; release planning; finalize the project timeline; document the test strategy; setup the environment.
Execute: Run agile scrum cycles; define support processes and hyper care approach; execute communications and awareness roadshows; plan for system and user acceptance testing.
Deliver: System testing and user acceptance testing; go-live planning; operational readiness; training; go-live.
Close: Operational handover; hyper care support; lessons learned; measure value and champion success; formally close the project - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- ServiceNow Integrated Risk Management
- ServiceNow Security Operations
Training
- Training service provided
- Yes
- How the training service works
- Wrangu offers train-the-training sessions on all deployments. Our training packages will be developed with your project in mind to ensure we leave you feeling empowered to use the solutions we work with you to configure. We enter into a project as a true partner and will work with our customers to ensure knowledge transfer happens throughout the engagement as well as providing formalised training sessions.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- ServiceNow IRM
- ServiceNow SecOps
- ServiceNow Administration for IRM and SecOps
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Wrangu will Unit Test each developed story in the development instance/environment. Wrangu will check for errors and unexpected behaviour, ensure the highest development standard and quality, and verify that the solution configured meets your requirements as captured in the story.
Following successful Unit Testing for all stories in a Sprint, Wrangu will demonstrate the developed functionality during a Sprint Review, and then promote the configuration to a testing / staging environment for testing by the Product and/or customer leads.
In advance of the release, Wrangu recommend that customers conduct User Acceptance Testing (UAT) to validate that the required functionality has been delivered or identify any defects that need to be corrected.
Once UAT is passed and signed off by the customer, the release can be approved and promoted to the production instance/environment by the customer Platform Team via the agreed customer release and/or change processes.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Other
- Other security services
- Deep implementation knowledge of ServiceNow SecOps solutions
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
Wrangu has a variety of support options to help organisations manage their ServiceNow instance.
As specialists in the IRM and SecOps space, Wrangu provides Admin support, Expert Services and Platform Health for implementations of ServiceNow IRM and SecOps.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
1st Response 2hrs to 24hrs (depending on priority)
Response times are based on UK business hours unless the client chooses a premium service. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Remote Administration Service –
- Enhance production features
- Gain access to certified system administrators help, close discovered gaps in knowledge and capacity
- Do things better and faster and adapt them more easily
- Get the most out of your investment in ServiceNow, see value from your investment sooner
- Obtain business outcome that extends what you’re currently able to do in the platform
£4,576 p/m
Expert Services
- An offering that gives you access to a range of highly experienced ServiceNow specialists
- Gain access to the most highly skilled ServiceNow specialists in IRM and SecOps
- Full premium service that covers the full lifecycle of activities design, build, test and run
£5,148pm
Active Monitoring–
- Get the most out of your ServiceNow platform by following best practices for instance health.
- Ensure instance hygiene is maintained according to ServiceNows best practices
- Avoid product issues by proactively monitoring for issues and taking action ahead of the curve
- Allows your own skilled ServiceNow resources to spend their time on value add activities
- Regular reporting on ServiceNow instance health
£4,290 p/m
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 25/04/2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Wrangu is committed to operating in a manner that has minimal impact on our planet. We predominately work from home, meaning less travel for commuting and less energy used in a centralised office. When we do travel, we do not use business/first-class travel meaning our carbon footprint is as minimal as possible.
Wrangu does not encourage the use of personal cars and does not provide company cars. Wherever possible, Wrangu colleagues will use public transport to travel. Flying is limited to only necessary trips and if other forms of transport are available, such as trains, Wrangu employees will use these.
Wrangu provides energy-efficient equipment and we operate a paperless policy, again reducing our reliance on resources.
We are passionate about the planet, and we strive to make decisions that minimise our harm to it.Tackling economic inequality
Wrangu is committed to tackling economic inequality. Many of the highly skilled people at Wrangu have benefitted from the industry-leading training paths that Wrangu and ServiceNow offer. Wrangu is part of ServiceNow's NextGen program. The program focuses on racial equity, gender equity and ending generational poverty through a succinct portfolio of free workforce development learning programs - designed to accelerate career readiness. With both virtual
instructor-led training and OnDemand learning built around applicable real-world experience, plus access to a professional mentor. Through coaching, training and real-life project experience Wrangu has supported consultants into a new career.
Wrangu offers employees the opportunity to work from home, unless on client site, therefore removing the geographical barrier to highly skilled work.Equal opportunity
We are committed to providing equal opportunities in employment and to avoiding unlawful discrimination in employment and against customers.
Striving to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect, is an important aspect of ensuring equal opportunities in employment.
An effectively implemented Equal Opportunities Policy will help us to:
• Provide an environment conducive to the promotion of fair and equal opportunities to all employees
• Ensure fair treatment for all job applicants and existing employees
• Ensure fair treatment for all others with whom we have contact e.g., contractors and customers
• Make the best possible use of our existing and potential workforce
• Improve employment practices and staff morale
• Attract, develop, and retain the good quality employees who are essential for achievement of our business objectives
We believe that it is in everyone’s best interests to ensure that the experience, talents, and skills available throughout Wrangu are considered when employment or development opportunities arise.
Wrangu operates as a meritocracy and everyone has a fair chance to succeed. We are a supportive organisation that assists all colleagues to achieve there very best.
Pricing
- Price
- £1,100 to £2,288 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Sam.allison@wrangu.com.
Tell them what format you need. It will help if you say what assistive technology you use.