BERRI LIMITED

BERRI - Improving Outcomes for Children

BERRI transforms mental health support for children within health/care/education/community settings. Our easy-to-use cost-efficient digital assessment identifies needs, tracks progress and provides bespoke trauma-informed advice. Our expert clinical psychologists provide assessments, consultation and therapy. BERRI delivers unmatched ROI, enabling faster access to tailored support, saving time and money whilst improving outcomes.

Features

• Assesses Behaviour, Emotional-wellbeing, Relationships, Risks and neurodevelopmental Indicators
• Trauma-informed, attachment-aware framework, developed by expert clinical psychologist
• Underpinned by rigorous peer-reviewed, scientific research
• Access to psychological assessments, consultations and therapy from expert clinicians
• Comprehensive identification of strengths and needs to inform care planning
• Provides holistic assessment, capturing the voice of the young person
• Individualised reports provide bespoke advice and data dashboard tracks progress
• Psychological screening at scale enables earlier, more effective child protection
• Rigorous data security that’s passed DPIAs in multiple local authorities
• Suitable for children’s social care, schools, NHS and community organisations

Benefits

• Improves mental health/psychological outcomes for children and young people
• Increases skills of carers and professionals to meet complex needs
• Delivers return on investment of £108 for every £1 spent
• Faster access to tailored mental health support from Clinical Psychologists
• Facilitates evidence-based and child-centred commissioning of services and placements
• Early identification of needs enables earlier access to appropriate services
• Saves time through better decision-making, automated reports and preventing crises
• Reduces stress and improves satisfaction, supporting carer recruitment and retention
• Demonstrates compliance with Ofsted, CQC, NICE guidance and evidences decision-making
• Improves life chances: better educational, social, economic outcomes for children

£295 to £50,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emma@BERRI.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

984280633412742

Contact

Emma Marriott
01629828668
emma@BERRI.org.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: There are no constraints that we are aware of.
• System requirements:
  • Works on any desktop or laptop.
  • Works with all browsers (Chrome, Edge, Firefox, Opera, Safari, etc)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: BERRI provides support from 9am to 5pm, Monday to Friday, excluding Bank and Public Holidays. We aim to respond within 2 hours.; ; You can contact us via livechat or email. All contacts are logged in our support system and tracked through until closure.; ; Extended hours, weekend, bank and public holiday or 24/7 support can be arranged, but additional costs may apply.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We use the Hubspot web chat service, and have tested this with WAVE.
• Onsite support: No
• Support levels: BERRI provides support from 9am to 5pm, Monday to Friday, excluding Bank and Public Holidays. We aim to respond within 2 hours.; ; You can contact us via web chat or email. All contacts are logged in our support system and tracked through until closure.; ; Extended hours, weekend, bank and public holiday or 24/7 support can be arranged, but additional costs may apply.; ; In addition to operational support, we support all customers and their users to implement BERRI with onboarding and training during implementation. We provide video guides and printable summaries of how to use the system from the landing page when users sign in. In addition, we can offer a wide range of training and on going support support and we arrange regular account management meetings to review progress and discuss any issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide comprehensive support to get you started in using BERRI.; ; The BERRI assessment checklist gathers information around five themes (Behaviour, Emotional wellbeing, Relationships, Risk & Indicators of neurodevelopment or psychiatric conditions).; ; We recommend that you discuss the scores with a colleague or someone else who knows the child to give the most reliable results. ; ; To complete the BERRI you read each concern from the questionnaire and then rate the frequency for each issue, and then rate the level of difficulty for those that are present. ; ; You also tick any significant life events that may be affecting a child. You can do this on a paper questionnaire and then transcribe the scores onto the computer, or fill it in directly on a mobile phone, tablet or computer*.; ; Once completed, the checklist is scored by our online system to produce a comprehensive psychologically-informed profile of the child’s needs. ; ; We then make that data immediately useful to you, with a set of online tools, charts and tables. The scores can be converted into useful advice in the form of a downloadable report which includes interpretation about the meaning of the scores, and what strategies might help to reduce them.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: Not applicable. BERRI is a bespoke assessment tool, so other assessment tools would not map in terms of data. Additionally, we do not store any identifiable personal information about the child in our system (such as name, address or date of birth), or written information (such as treatment plans), so that data does not need to be transferred.; ; All of that said, we would certainly be very happy to work with another supplier and the customer should such a situation arise as ensuring the ongoing support for the child is at the very heart of what we do.
• End-of-contract process: We do not export data as BERRI is a bespoke assessment tool, so other assessment tools would not map in terms of data. As we do not store any identifiable personal information about the child in our system (such as name, address or date of birth), or written information (such as treatment plans), that data does not need to be transferred or anonymised. However, we are happy to remove organisation or user account details on request at the end of contract.; ; We would certainly be very happy to work with another supplier and the customer to ensure the ongoing support for the child during any service transition, as the child's needs are at the very heart of what we do.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: Users will either complete a BERRI offline and then upload their data or directly complete a BERRI online, in the system. ; ; By the varied nature of this input route, it means that the system is incredibly unlikely to become overloaded. However, by locating our system in SiteGround's Google data centres, we have the ability to scale up and scale down resources as required, meaning no one's service is impacted by anyone else's use of the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service metrics cover a whole range of things. We have automated reports, giving scores along with basic advice about each of the 5 domains of need. We use Spider plots illustrating the child’s score on the 5 domains. We can overlay on the chart to show change since last assessment. We have the ability to identify specific goals to address, and track them in more detail over time. We use graphs to visualise changes in behaviours.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users access their data by producing the reports and charts that can be generated within BERRI or by viewing the various management reports. BERRI does not store any child or patient data in the system itself. Aggregate data can be exported in custom reports on request. This data is mostly around reporting population insights, as we use a record number, not patient's personal data, to identify records within the BERRI system, making it secure for children and those involved in their care.
• Data export formats: Other
• Other data export formats:
  • Word or pdf reports
  • Custom data insights reports
• Data import formats: Other
• Other data import formats: Data entry into BERRI questionnaire

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As our assessments can be completed on paper and entered into the platform later, the need for 24/7 uptime is less important that perhaps for other services. However, that said, our system is available 24/7 and we contract for 99.99% uptime, allowing for some small outages for maintenance, updates, etc. We aim to ensure that during core business hours (9 till 5, Monday to Friday) that we always achieve 100% availability.
• Approach to resilience: We use SiteGround's Google tier 4 data centres for our data hosting, with appropriate measures in place to manage the BERRI environment, ensure failover is in place, manage resources and demand, multi-location, etc. This tier comes with an expected uptime of 99.995% per year and a completely fault-tolerant data center with redundancy for every component.; ; Siteground servers are on Google Cloud which conforms to ISO27001; ; SiteGround set all servers to use the latest software with the latest security fixes and patches. They run Apache in a chrooted environment with suExec. They have sophisticated IDS/IPS systems which block malicious bots and attackers (Intrusion detection/prevention systems). ModSecurity is installed on all shared servers and updated weekly, protecting customers from the most common attacks. They constantly monitor for vulnerabilities in the most popular applications and modules and whenever possible develop virtual patches in the form of WAF rules (Web application firewall). SiteGround also ensure that users’ data is accessed only by trusted personnel on request by following strict policies and we keep detailed records for such access.; ; We believe that this approach ensures BERRI is always available and secure.
• Outage reporting: We would alert all customers of any outage via both email and, if the outage was more than a very short interruption, by telephone.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Our support systems can only be accessed by BERRI staff, who are authorised by the CEO. The CEO grants access in writing should a new member of staff be given access. External people - customers, other suppliers, etc - have no access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have an information security policy in place that everyone working for and involved with BERRI adheres, with an annual quiz to check understanding amongst the staff team. We had an external security review in April 2024. We have not yet felt the need to achieve an ISO 27001 type certification within the company (although our server hosting has this), however this is in our business planning. ; ; As BERRI does not store personal data, this helps to reduce the risks around security breaches, albeit we still take all the necessary precautions.
• Information security policies and processes: We have an information security policy in place that everyone working for and involved with BERRI adheres, with an annual quiz to check understanding amongst the staff team. We had an external security review in April 2024. We have not yet felt the need to achieve an ISO 27001 type certification within the company (although our server hosting has this), however this is in our business planning. As BERRI does not store personal data, this helps to reduce the risks around security breaches, albeit we still take all the necessary precautions. ; As BERRI does not store personal data, this helps to reduce the risks around security breaches, albeit we still take all the necessary precautions.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We attempt to keep configuration and change management to a minimum. All changes must be authorised by the CEO in advance. Most change management to the system infrastructure is managed via our outsourced data centre provider. Changes to the BERRI system are controlled via us, with tight controls and approvals in place. Any changes that may have an impact on system availability are scheduled in advance.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We assess all vulnerabilities via our risk management approach. ; ; Our outsourced data centre provider manages the threat protection for the BERRI system, as part of their contract. We are with SiteGround's Google data centres.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We assess all protections required via our risk management approach. We regularly review risks, and had an external review conducted in April 2024.; ; Our outsourced data centre provider manages the threat protection for the BERRI system, as part of their contract. We are with SiteGround's Google data centres.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All incidents are managed by BERRI, either directly, or in the case of our core infrastructure and systems, through and with our outsourced data centre cloud provider SiteGround (who use Google data centres).; ; Al incidents are logged in our support system and tracked through until closure. Users are kept informed of any incidents via email and phone and updated regularly should any incident go on for a period of time.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a responsible supplier BERRI does all it can to ensure that we reduce our carbon foot print over time and do not generate more emissions than required. Our office only uses renewable energy (from a ground source heat pump and solar panels) and is carbon neutral.; ; We use public transport where possible, do most of our work remotely and limit travel. We provide electric vehicle charging for staff and visitors to the office.; ; In supporting our customers, our solution is online and enables people to collaborate virtually, reducing the need for travel and face to face meetings. We also plant a tree for every new customer who subscribes to BERRI.

  Covid-19 recovery

  The pandemic simultaneously increased the incidence of child mental health difficulties and reduced access to traditional resources to support mental health. BERRI was partly built to address these needs, and to support families during and subsequent to Covid19. ; ; With huge waiting lists generally post pandemic and significant governmental pressure to reduce these, BERRI is enabling more children to have access to mental health screening through local authorities, schools and community organisations. We are acutely aware of the pressures on children and the long waiting lists for mental health and neurodevelopmental assessments. This is in the space in which we work, and can add significant value. We can offer tools to manage waiting lists for CAMHS and neurodevelopmental assessment services, and can offer individualised advice and support to children and families who do not meet the referral criteria for NHS services. ; ; By providing a unique, easy to use, online, assessment tool for managing the care of children with complex needs, we hope to help the NHS and related bodies such as care providers and local authorities to reduce the waiting children and their families face and support Covid 19 recovery.

  Tackling economic inequality

  BERRI's work is centred around children with complex needs, including children who are neurodiverse, have developmental or mental health needs, have experienced trauma or maltreatment, or are known to social care services. Whilst not universally the case, it is often the case that these children also face economic inequality. By getting them the support they need through a BERRI assessment, these children have been shown in our social and economic impact evaluation to have better engagement in education, reduced involvement in the criminal justice system, and lower risk of homelessness, substance misuse, adult mental health problems or next generation child protection concerns. By addressing these interwoven issues and the psychological needs that underpin them we can help to increase employment and life chances, and thus reduce the economic inequality faced by children from vulnerable population groups.

  Equal opportunity

  Working with children who have complex needs, equal opportunity is at the heart of what we do. We help organisations, professionals, caregivers and parents in a wide range of settings to better support children's mental health, attachment or neurodevelopmental needs. Our projects include working with children in care, asylum seekers, young offenders and troubled families, where children often face social exclusion or adverse outcomes. Our assessment process and service delivery aims for not only equality but equity. We change children's life chances for the better, and we use research to support our work.; ; The BERRI team is an example of valuing diversity and inclusion, as more than 50% of staff have a physical or mental health condition, disability or specific learning difficulty, and some members are care experienced. We also come from diverse backgrounds in terms of race, religion, gender, sexuality and cultural heritage. We are truly an equal opportunity employer.

  Wellbeing

  As an employer, and when supporting colleagues in other organisations, and when working with parents and carers, we operate with the same values of kindness and compassion that we offer our clients, ensuring that they have the support needed for the challenges in life they may face. Our team has clinical supervision, peer support and access to a health scheme.; ; The very core of BERRI is wellbeing. For our customers, our assessments, consultations and reports help them to manage, deliver and commission services for children with complex needs - supporting their wellbeing in the most effective way possible.; ; As a small company with long-standing relationships with our contractors, we know our entire supply chain share our values, and only employ people in the UK and pay at least the real living wage (and no modern slavery or suppliers that conflict with our values).; ; An independent social and economic impact evaluation has shown that BERRI changes the lives of children for the better. It empowers the planning and delivery of services by organisations that use BERRI, enhancing the understanding, care and relationships between parent/carers and children. Over time, BERRI improves the ability of the young person and their network to engage with the community, wider society and economy, generating a 108-fold return for the public purse.; ; As an employer, and when supporting colleagues in other organisations, and when working with parents and carers, we operate those same values, ensuring that they have the support needed for the challenges in life they may face.

Pricing

• Price: £295 to £50,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emma@BERRI.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.