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ProofID Ltd

Identity and Access Management (IAM) Managed Service

Fully managed Identity and Access Management (IAM) solution including Identity Governance and Administration (IGA) and Privileged Access Management (PAM) and Access Management - our team of experts run your IAM system, helping you to get the most from your investment in identity management technology.

Features

  • Monitoring - Proactive monitoring of the IAM system
  • Maintain - Proactively updating and patching of the environment
  • Control - Optimisation and CSI of the IAM system
  • Evolve - Expert hours to enhance the system
  • Support for Ping Identity suite including PingFederate, PingAccess, PingOne, PingDirectory
  • Support for SailPoint IdentityIQ, IdentityNow and Identity Security Cloud
  • Support for NetIQ Identity Manager and NetIQ Access Manager
  • Support for ideiio IGA
  • Support for Delinea suite including Secret Server and Privilege Manager
  • Support for CyberArk solutions

Benefits

  • Modular service, can be designed to fit specific requirement
  • Guaranteed resolution time SLAs
  • You focus on business outcomes, we 'keep the lights on'
  • Gain full value for investment in IAM technology
  • Faster adoption of newer Identity and Access Management technology
  • Flexible delivery options - on-premise, hosted or hybrid
  • Full participation with the customer’s change control processes
  • SaaS/IDaaS experience with enterprise software

Pricing

£35,000 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@proofid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 8 4 2 8 4 7 2 6 4 5 2 6 3 1

Contact

ProofID Ltd Andy Rutter
Telephone: 0753 912 7901
Email: sales@proofid.com

Planning

Planning service
Yes
How the planning service works
ProofID's Managed Service helps customers adopt cloud services by integrating them with their identity management system, typically through federated authentication. ProofID's managed service is ideally suited to onboarding of cloud services which typically features several parties (ProofID, customer and cloud service provider) needing to collaborate, in work carried out in non-contiguous hours - accordingly this kind of engagement can be poorly suited to consultancy which is scheduled by the day, as compared to the managed service model where resources can be scheduled by the hour.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training can be provided for the IAM Services we support
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
ProofID's managed service helps users migrate to cloud platforms by integrating them with existing identity management system. Additionally, ProofID can assist customers with migration to cloud based identity management platforms through the managed service framework.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
ProofID's managed service supports cloud identity platforms including PingOne, SailPoint Identity Security Cloud, AWS and Microsoft Azure Active Directory. Support includes implementing these services, ongoing configuration, resolution of technical support issues and vendor liaison where required.

Service scope

Service constraints
Support is delivered remotely. Onsite resource can be provided at additional cost.
ProofID can only support the identity management technologies listed.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1: Response 30 minutes, resolution 4 hours
Priority 2: Response 30 minutes, resolution 8 hours
Priority 3: Response 60 minutes, resolution 16 hours
Priority 4: Response 4 hours, resolution 72 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
ProofID offers a full IAM Managed Service, taking full responsibility for management, maintenance and ongoing development of the IAM environment. The service can be provided on-premise, hosted or in a hybrid configuration. As part of the contract, a dedicated Account Manager, Service Delivery Manager and Primary Technical Contact will be assigned to the contract.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus
ISO/IEC 27001 accreditation date
19/12/2022
What the ISO/IEC 27001 doesn’t cover
The Service covers all aspects of ProofID's business.
All staff, data, processes and assets involved in the provision and management of Identity
and Access Management services in accordance with Statement of Applicability v17
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

ProofID is committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.
We believe people from different backgrounds can bring fresh ideas, thinking and approaches which make the way work is undertaken more effective and efficient.
The company will not tolerate direct or indirect discrimination against any person on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation whether in the field of recruitment, terms of conditions of employment, career progression, training, transfer or dismissal.
It is also the responsibility of all staff in their daily actions, decisions and behaviour to promote these concepts, to comply with all relevant legislation and to ensure that thy do not discriminate against colleagues, customers, suppliers or any their person associated with the Company.

Wellbeing

ProofID has a wellbeing policy in place for members of staff.
The company recognises that a mental wellbeing impact for one person can be very different to another person and this policy has been developed with this in mind taking those individual needs and requirements into account. This case by case approach does mean that the company may respond differently to each unique set of circumstances.

Pricing

Price
£35,000 a unit a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@proofid.com. Tell them what format you need. It will help if you say what assistive technology you use.