virtualDCS Ltd

Microsoft 365 Backup

Backup Microsoft Office 365 data at the click of a button.
Our fully browser managed solution provides a feature-rich office 365 backup solution and allows you to be secure in the knowledge that Veeam is protecting your data securely in the UK.

Features

• Complete back up of Exchange, Teams, SharePoint and OneDrive.
• Manage your own backup jobs.
• Create your own custom retention periods.
• Full granular restores.
• End-user self-service providing data at your fingertips.
• White labelling available.
• All archives securely stored in UK owned and operated datacentres.
• Managed from a fully online browser based portal.
• Restore data to original location, PST, zip or email.

Benefits

• Quick online setup.
• Easily protect your data and keep it in the UK.
• Long term storage and fast data recovery.
• Immutable archives for audit purposes.
• Protect and archive Exchange, Onedrive, Teams, and Sharepoint.
• Self service setup and trials.
• Optional self service restores for end users.
• MSP management available.
• Simple pricing per user; including pay-as- you go or unlimited.
• Compliments ISO 27001 and NIST standards.

£1.00 to £2.50 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@virtualdcs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

984300610704289

Contact

Kerri Milburn
03453 888327
sales@virtualdcs.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365 and Office 365 cloud software services.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: An existing Microsoft 365 subscription

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Instant online support agents are available Mon-Fri 9:00 - 17:30 GMT via chat once you are logged in.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None.
• Onsite support: No
• Support levels: Support is included with the service. If you have bespoke support requirements, we can accommodate dedicated agents, technical account management, and 24x7 phone support at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Everything is done online using a step-by-step on-boarding wizard.; Online chat to support agents is embedded in the site in case of difficulties.; Full documentation is also online at https://cloudcover365.virtualdcs.co.uk/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When the contract ends all customer data is securely destroyed. We recommend customers restore any required copies before this date.
• End-of-contract process: The service is on a subscription basis, and invoiced on a rolling month basis.; If the customer ends the subscription at any time, there will be a final invoice for that last month of usage at the normal rate.; There are no contract end fees to pay.; Upon termination, the data held will be securely deleted within 14 days.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Users access services via https://cloudcover365.virtualdcs.co.uk/; Available functions through our service interface is based on the users permissions or role. Complete management of all features is performed in this single web console.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None.
• API: No
• Customisation available: Yes
• Description of customisation: The service can be whitelabelled.; The service can be licenced to operate within the buyers own datacentre and to store backup data there. Contact us for further information.

Scaling

• Independence of resources: We monitor our bandwidth and storage processing capabilities 24/7 and scale elastically based on demand.; This service can be provided as a dedicated private solution if required.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide organisational data metrics to show protected and unprotected data within the 365 tenant.; We also provide job audit data showing processing rate, bytes transferred per job, and number of protected items.; https://cloudcover365.virtualdcs.co.uk/helpme/JobHistory.html
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Customers encrypt their user data before it is written to disk using their own private keys which we do not hold.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All data:; Restore to ZIP - This option will create a ZIP file containing your data. The ZIP file will be downloaded in your browser.; Mail to Someone - This option will allow you to send the items to any email address.; Restore to original location - this option will place the mail item, or document back to its original location.; Email Only:; Restore to PST - This item will create a .PST file, that will be downloaded in your browser. ; Mail to Owner - This option will send the items as a mail attachment to the owner.
• Data export formats: Other
• Other data export formats: Original format
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% service availability. There are credits for failing to meet this availability laid out in the subscriber agreement.
• Approach to resilience: Our platform has been designed to be incredibly resilient and self-healing. This means that in the unlikely event of a failure, you will be up and running again within minutes. Our enterprise platform has been designed to provide 99.999% up-time and is monitored 24 x 7 x 365 by our team of highly skilled support team. Our datacentres have: 24 Hour Manned Security 3 x N+1 Generators Resilient UPS N+1 Air Conditioning Systems Fire Suppression Systems CCTV & Intruder Alarms Diverse Fibre Entry from all major carriers Multiple T1 Carriers for Internet Transit.; Further information available on request.
• Outage reporting: VirtualDCS operate a separate status website, with automated email updates to inform customers of potential issues with the environment. Email alerts are also delivered via the service desk to registered users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Only tenant administrators can create protection jobs.; Any tenant user can restore their own data only.; All users can interact with support but what they can access is determined by the customer's own Azure AD permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 13/07/2024
• What the ISO/IEC 27001 doesn’t cover: The ISO 27001 certification covers our whole service.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All our staff follow strict ISO 27001 audited ISMS procedures.; We have our own accredited ISO auditor, and are independently assessed by BSI on a regular basis.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We operate a change management process in accordance with our ISO 27001 certification. As part of this process, assessments are made of the risk and impact associated with any change, along with conditions required to mitigate the risks of any approved changes. Full details of our change management process are available on request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: VirtualDCS uses a specialist vulnerability monitoring service which continuously monitors our services for vulnerabilities. We aim to deploy patches to security related vulnerabilities within one day of the vulnerability being discovered.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: VirtualDCS uses an automated audit and alerting solution continuously monitors our services for irregular activity. We invoke our standard response process in the event of a suspected compromise; the response time target for such an incident is 1 hour.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We follow ISO 27001 recommendations for incident management.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  virtualDCS CloudCover services combat climate change by consolidating servers and reducing energy usage. They also reduce the demand for physical hardware, leading to decreased energy consumption and lower carbon emissions associated with manufacturing, operating, and disposing of such equipment. Supporting remote working initiatives through highly available data helps to reduce commuting and further lowers carbon emissions.

Pricing

• Price: £1.00 to £2.50 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free 14 day fully featured trial.
• Link to free trial: https://www.virtualdcs.co.uk/cloudcover365#trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@virtualdcs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.