Code Enigma Limited

DevOps support

We have a specialist team of Linux and DevOps experts who can help you build the tools your developers need to efficiently build, test and deploy your applications. We are experienced across a range of CI tools, scripting languages and services. Services available by hour, day or monthly retainer.

Features

• Experienced at creating and maintaining custom DevOps scripts
• Fluent with Ansible, Python, Puppet, Bash and more
• Experienced with mentoring internal teams
• ISO 27001 certified security in development and devops practices
• Professional development techniques: git, CI, multi-stage deployment

Benefits

• Regular development time enabling continual improvement of your tools/processes
• Team strongly committed to Open Source software and principles
• Broad base of skills and expertise
• Get us working alongside your internal teams to increase productivity

£630 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@codeenigma.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

984348019212945

Contact

Greg Harvey
020 3588 1550
sales@codeenigma.com

Planning

• Planning service: Yes
• How the planning service works: While our support and managed services are largely standardised, we’ve learned as an agency that one size doesn't always fit all. So as part of any engagement with a new client there are key planning activities we'll conduct:; ; Onboarding - It’s important we understand the objectives of the applications we're supporting. The Onboarding meeting is an opportunity for the team to discuss details, agree on the approach, structure, governance and processes. ; Responsibility - We’ll make sure that we know who within your organisation has been delegated with decision making responsibility, and who to go for signoff. This will smooth the delivery of work and responses to requests.; Communication - While our Service Desk is the main communication tool between Code Enigma and clients we'll also establish other touchpoints. We'll schedule regular Service Reviews between you and our account management team. This is your opportunity to provide feedback for us to gauge how effectively we're delivering your services. We'll ensure we remain aligned with your objectives, and can anticipate and adapt to any changes that may be on your horizon.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide remote or onsite training for internal DevOps teams. Each course is customised to meet your specific requirements and uses your equipment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During the setup and ongoing management of infrastructure management we make use of the Hashicorp toolchain. Most notably we use Ansible for infrastructure in code so we can version control changes to your actual infrastructure. ; ; We operate three main branches in version control: feature, stage and live.; ; All code changes run through a peer-review process to ensure that management standards and security principles are properly applied and to catch possible bugs early. Merge requests must be approved before reaching the live environment.; ; We make use of extensive checklists along with peer review to help avoid human error. This includes aspects such as patching and scheduled disaster recovery testing, backups, security (including anti-virus and rootkit detection), monitoring and application configuration.; ; Our processes are regularly audited as part of our ISO certified quality and information security management systems.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Starting with a block of 5 hours a month you'll gain access to our expert Linux and DevOps team who will be on hand to solve any issues. Spent time will be recorded in the Service Desk against the issues resolved. We can provide flexibility to extend beyond this time, either by purchasing additional support time (in blocks of 5 hours), or simply on an hourly Pay As You Go (PAYG) basis. ; ; Alternatively, starting from 2 days a month, engage our team on retainer. Our Project Management team will plan the retainer with you each month to ensure the right resource is allocated and the outcomes are agreed so the time is used effectively. Each retainer is followed by a review session to measure the level of success versus the planned deliverables.; ; The benefit of a retainer is the regular, planned iteration of your tools and processes. The time can be easily aligned with your development roadmap and relied upon to respond to new initiatives to improve your systems. It is more proactive, as opposed to the reactive monthly support time as the time can be used for discovery and requirement gathering, as much as the delivery of new features.

Service scope

• Service constraints: We can only support sites using version control. ; Clients and their services are required to conform to our ISO 27001 information security policies. ; We work as a distributed team so will not normally work onsite. ; We're unable to support Windows servers on any hosting platform. ; We're Debian Linux specialists, infrastructure running other versions may require migration to a new server. ; Security in our hosting service is a shared responsibility between Code Enigma, Amazon Web Services (or other hosting provider), and the client.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Service Desk is available 24/7 for users to submit issues, requests and report incidents. Our UK/EU based team is available from 8am to 6pm (UK). We endeavour to respond to support tickets within one working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat tool, Mattermost is WCAG 2.0L compliant. For meeting Web Contact Accessibility Guidelines 2.0 (WCAG), Mattermost has received a third-party “A” rating and is working towards an “AA” rating. https://docs.mattermost.com/overview/compliance.html#accessibility-compliance
• Web chat accessibility testing: None
• Support levels: All clients have access to the same level of support and Service Level Agreement.; ; Code Enigma provides all clients with secure, authenticated access to our management dashboard. From this, you’re able to manage your users, access instant chat services, view live systems status dashboards and use our secure file sharing.; ; This also enables access to our Service Desk which is based on the open source, issue management tool, Redmine. ; ; Our Operations team oversees contract and relationship management for all clients, including scheduling and chairing regular service reviews. These are an opportunity to review and discuss any key issues/incidents, improvement suggestions/requests and problem/root cause analysis. They are also an opportunity for qualitative feedback on how we deliver our services. The frequency of these reviews is agreed with you, but we typically meet with clients monthly.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Certification
• ISO/IEC 27001 accreditation date: 30/08/2023
• What the ISO/IEC 27001 doesn’t cover: Areas of HR and Finance teams that deal with company data
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  We choose to base many of our services on AWS due to their commitment to be net zero by 2040. We review the data centres we use against the Green Web Foundation's hosting directory (https://www.thegreenwebfoundation.org/directory/) to look for opportunities to minimise our environmental impact. AWS' approach differs from most other green hosting companies in that it is not only based on offsetting, carbon credits, and tree planting, but also significant investment in renewable energy schemes internationally. We are exploring the prospect of using company funds to subsidise “green” home improvements for our UK employees (replacing gas boilers with heat pumps, solar panel installation, insulation improvements etc.). We reviewed our banks against https://switchit.green/ and have closed our account with HSBC. We currently bank with the Co-Operative, Nationwide, and an investment bank in the North of England, and are investigating Unity Trust and Tide because of their ethical and sustainable approach to banking. We are also official partners of the Eden Reforestation Projects https://www.edenprojects.org/partners?search=Code+Enigma

  Tackling economic inequality

  Code Enigma is proud to be an ethical employer. It’s rooted deep in our values to be fair and open. That’s why we’re members of the Living Wage Foundation in the UK and also signed up to the Prompt Payment Code.; ; We have a dedicated training budget per head, enabling our employees to invest in themselves with supported time off in order to obtain further skills in their chosen field.; ; We are also experts in open source software, we invest heavily via both our time and our mission fund to ensure free software flourishes, which is a major way out of poverty in both the developed and developing world, providing free tools to allow people to train and learn new skills.

  Wellbeing

  Our company Health & Safety, Dignity at Work, and Diversity & Equality policies are coupled with private health cover for our staff - committed to helping them get the help they need when they need it.

Pricing

• Price: £630 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@codeenigma.com. Tell them what format you need. It will help if you say what assistive technology you use.