Tekwurx Limited

Tekwurx uControl

Tekwurx uControl provides benefits to users of BMC Discovery and Helix Discovery. uControl simplifies & speeds up the modelling of business applications, manages changes, reduces the management overhead associated with large BMC Discovery deployments and helps to identify gaps in discovered CI data, which improves CMDB data quality and completeness.

Features

• Reduces time to model business applications in BMC Helix Discovery
• Simplifies the business application modelling process
• Manages the business application model lifecycle
• Manages all BMC Discovery Appliances from one place
• Centralises BMC Helix Discovery reporting
• Centralised policy management
• Analyse the gaps between discovered data and other sources
• Bi-directional synchronisation of BMC Discovery with ServiceNow CMDB
• Model Business Application using any data source

Benefits

• Reduce the labour costs to model business applications & services
• Reduce the labour costs to manage BMC Discovery infrastructure
• Increase the number of business applications & services modelled
• Improve discovered data completeness
• Increase in the accuracy & completeness of the CMDB
• Improve discovered data quality
• Reduce the costs to deliver IT Service Management initiatives

£20,000.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

984991992394580

Contact

Keith Pound
+44 208 148 3717
keith@tekwurx.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: BMC Helix Discovery, BMC ITSM, BMC DMDB, ServiceNow ITSM, ServiceNow Discovery, ServiceNow CMDB, other ITSM & CMDB
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Supported browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please refer to Tekwurx Support Agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A Tekwurx uControl Support Contract is required to access the Tekwurx Service Desk. Support is available during normal business hours. Please refer to the End User Licence Agreement and Support Contract for details.; ; Severity 1 = 1 Business Hour; Severity 2 = 4 Business Hours ; Severity 3 = 8 Business Hours ; Severity 4 = 12 Business Hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We focus on delivering the highest quality project for each and every client. ; ; A typical engagement consists of:; ; - Initial discussion to understand the basic requirements; - Review the “as-is”; - Follow-up discussion to clarify details and agree on the scope and estimated project fees; - Deliver an in-depth workshop to better understand the details, develop the design and agree on all major elements of the project deliverables; - Produce the architecture design; - Deploy agreed design; - Undertake UAT testing and production deployment; - Create build and configuration documentation; - Provide knowledge transfer and training sessions; - Work with the customer on initial BAU remediation activities; - Provide on-going support; ; https://tekwurx.atlassian.net/wiki/spaces/DOC80/pages/1333461019/Getting+Started
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Not applicable — all data resides in BMC Helix Discovery
• End-of-contract process: All data is the property of, and under the control of, the customer. Data may be exported in many formats

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Tekwurx uControl API is used to integrate data sources.; ; https://tekwurx.atlassian.net/wiki/spaces/DOC80/pages/2416640067/Adding+a+REST+API+connection
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Each customer has their own instance

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: All data in Tekwurx uControl is available in BMC Helix Discovery
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: JDBC

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Not applicable — Tekwurx uControl is installed in the customer environment
• Approach to resilience: Not applicable — Tekwurx uControl is installed in the customer environment
• Outage reporting: Not applicable — Tekwurx uControl is installed in the customer environment

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The uControl administrator is responsible for setting up user access to the system. Each user is provided with a username, password and email address (for system notifications). For each user account, specific permissions are given to perform different tasks within the system, e.g., a user is set up with User access can look at the imported data within the system. A user with Discovery Management can look at data in the system and the health of the discovery sources.; ; Users accounts can be set up locally on the system or uControl can integrate with SAML SSO and LDAP.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Internal policy document
• Information security policies and processes: Tekwurx will provide this information if selected

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Internal development controls
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Tekwurx will provide this information if selected
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Tekwurx will provide this information if selected
• Incident management type: Supplier-defined controls
• Incident management approach: Tekwurx will provide this information if selected

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  To support this initiative, we recruited an apprentice who will earn an IT Technical Sales Level 3 Diploma, awarded by the British Computer Society. The programme offers a previously unemployed graduate the opportunity to consolidate existing competencies and nurture additional skills, to elicit a marked improvement in the habits and practices of Sales Professionals.

Pricing

• Price: £20,000.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day trial, no limitations
• Link to free trial: https://tekwurx.com/contact-us/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.