New Scaler Limited
Cloud Interoperability Services
New Scaler provides specialised Cloud Interoperability Services building comprehensive solutions for seamless compatible integration and communication across various cloud-based systems, platforms, and applications allowing organizations to leverage the full potential of cloud computing. Our service spans across Video (CVI), Application, Audio, Data, Messaging & Workflow Interoperability.
Features
- Cross-Platform Compatibility (for conferencing like Teams, Webex, Zoom)
- Multi-Protocol Support (SIP, H.323, and WebRTC) ensuring smooth interoperability.
- Unified & centralised management and monitoring
- Specialist Support integrating with other Cloud platforms
- Incorporates robust encryption prioritizing security and compliance
- InterOp services span across Video, Data, Application, Workflow, Security
Benefits
- Enhanced Collaboration across different platforms, improving productivity.
- Reduce manual effort, enhance automation, optimise business processes/ resource utilisation
- Avoids extensive infrastructure changes, maximizing the value of existing investments
- Flexible support package offerings to meet your requirements
- Seamless Integration/ Data Flow, ensuring reliable consistent information across cloud
- Overcomes compatibility barriers, giving flexibility to leverage different cloud technologies
- Access to enterprise level technical experts
- One stop shop for all your Cloud platform needs
Pricing
£350 a user a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at amitg@newscaler.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 8 5 6 3 9 6 0 1 6 7 9 3 0 3
Contact
New Scaler Limited
Amit Gokhru
Telephone: +44 7525040449
Email: amitg@newscaler.com
Planning
- Planning service
- Yes
- How the planning service works
- In the New Scaler strategy, we focus on satisfying the needs of our customers. It is our goal to help organisations handle the challenge of advancing technology and ensure that the necessary building blocks are in place to enable a cloud environment. As part of our cloud support readiness evaluation, we'll work with our transformation team to determine whether anything needs to be addressed before the cloud support service can begin.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365 Education
- Microsoft 365 Business
- Microsoft 365 Enterprise
- Microsoft Azure
- Kaseya
- Amazon Web Service (AWS)
Training
- Training service provided
- Yes
- How the training service works
- A key component of our G-Cloud services for all Public Sector clients is ensuring that our customers' employees are equipped with the necessary skills and expertise. With our consultants and engineers, we have extensive experience in giving training that is tailored to the specific needs of everyone to guarantee that the training is both successful as well as consistent.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Azure
- Microsoft 365
- Cyber Security
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We specialise in data migrations from Microsoft to AWS and other way around.
We have also developed unified compliance management solution which works across multiple cloud provider. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft 365 Education
- Microsoft 365 Business
- Microsoft 365 Enterprise
- Microsoft Azure
- Amazon Web Service (AWS)
- Kaseya
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- New Scaler's status as an official Microsoft partner, your organisation can be confident that you're getting the finest possible support for your use of Microsoft. As a time-limited service with a minimum 10-hour support agreement, our UK-based Enterprise support staff provides remote troubleshooting and resolution of documented ICT issues for your company's benefit. The International Service Management Standard for IT service management, known as ITIL v3, is used for technical support. Your remote support will be provided by a dedicated online service portal, e-mail or phone between 8am and 5pm Monday through Friday. Employees of your designated organisation can also log and examine their support tickets on our online service desk, which is open twenty-four hours a day, seven days a week. Our service team's raised tickets and correspondence will be visible to the organization's designated contacts, ensuring complete transparency of our service delivery.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Please check the service definition document for SLA response time details.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Please check the service definition document for SLA response time details.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 24/10/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our organisation leverages New Scaler’s cloud-based Sustainability solutions to measure and reduce environmental impact across business systems. Integrated seamlessly with Microsoft’s SaaS offerings, our approach utilizes a Sustainability Common Data Model to eliminate data ambiguity. This ensures accurate automations in data connections and calculations, empowering businesses to make impactful decisions towards fighting climate change. This strategic application not only enhances operational efficiency but also promotes responsible environmental stewardship.Covid-19 recovery
New Scaler can empower organisation with secure remote working and keeping the data secure which is the biggest change we have noticed in modern working ecosystem.Tackling economic inequality
New Scaler is committed to providing equal opportunities for all of its team members, regardless of gender or colour, and we strongly believe in equal rights for all members.Equal opportunity
New Scaler is committed to providing equal opportunities for all of its team members, regardless of gender or colour, and we strongly believe in equal rights for all members.Wellbeing
ew Scalers first priority is to create and maintain a good, inclusive, and diverse work environment where our team members can flourish, feel appreciated, grow, and enjoy being a part of the New Scaler family.
Pricing
- Price
- £350 a user a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at amitg@newscaler.com.
Tell them what format you need. It will help if you say what assistive technology you use.