HCL TECHNOLOGIES UK LIMITED
HCLTech's Microsoft Dynamics 365 Customer Engagement (CE) Solutions
Services/solutions Microsoft Dynamics 365 Customer Engagement (CE). Microsoft Cloud 365, MS Dynamics CE solutions offer ready-to-deploy components for Sales, Customer Service, Contact Centre as a Service (CCaaS), Agentic Artificial Intelligence (AI) Customer Insights/Field Services, workforce management. Plus a full range of HCLTech accelerators with consultancy, adoption, transition, and training services.
Features
- AI Infused Single Source of data for customer financial aspects
- Omni-channel customer services enabling digital channel shift
- Automated processes and case management
- Completely flexible, open for customers to add further AI functionality
- Digital by design and mobile enabled
- Large library of housing management processes
- Extensive financial and operational reporting
- Technical data migration consultancy services
- Contact Centre as a Service (CCaaS), including workforce management
- Agentic Artificial Intelligence (AI)
Benefits
- Customer focused services to increase efficiency and responsiveness
- Single data source reporting for intelligent analysis
- Enterprise level asset and contract management
- Digital inclusion - omni channel including social media
- Easily managed deployment for all users anywhere, anytime, any device
- Out-the-box configurations available
- Self-Service portals for B2C and B2B
- Technical data migration consultancy services
- Workforce management
Architecture roles
Business architect
| £760.00 |
£450.00 |
| £900.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£650.00 |
Data architect
| £1,250.00 |
£550.00 |
| £1,350.00 |
£650.00 |
| £2,050.00 |
£1,450.00 |
Enterprise architect
| £1,450.00 |
£750.00 |
| £1,550.00 |
£1,150.00 |
| £1,750.00 |
£1,250.00 |
| £1,850.00 |
£1,350.00 |
Network architect
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£750.00 |
Security architect
| £1,250.00 |
£650.00 |
| £1,350.00 |
£750.00 |
| £1,550.00 |
£850.00 |
Solution architect
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£750.00 |
| £1,250.00 |
£850.00 |
| £1,350.00 |
£1,050.00 |
Technical architect
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£750.00 |
| £1,450.00 |
£850.00 |
Chief digital and data roles
Chief data officer
| £2,050.00 |
£1,450.00 |
Chief information security officer
| £2,050.00 |
£1,450.00 |
Chief technology officer
| £2,050.00 |
£1,450.00 |
Cyber security roles
Cyber security audit and assurance
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
Cyber security governance and risk management
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£650.00 |
Cyber security monitoring
| £800.00 |
£450.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security incident response
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security vulnerability management
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security digital forensics
| £900.00 |
|
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security testing
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security secure design
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Data roles
Analytics engineer
| £750.00 |
£450.00 |
| £900.00 |
£600.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
| £1,850.00 |
£1,350.00 |
Data analyst
| £900.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Data engineer
| £900.00 |
£600.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
| £1,850.00 |
£1,350.00 |
Data ethicist
| £1,250.00 |
£650.00 |
| £1,850.00 |
£1,350.00 |
Data governance manager
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,850.00 |
£1,350.00 |
Data scientist
| £900.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
| £1,250.00 |
£650.00 |
| £1,850.00 |
£1,650.00 |
Machine learning engineer
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Performance analyst
| £850.00 |
£450.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£700.00 |
| £1,250.00 |
£750.00 |
| £1,850.00 |
£1,350.00 |
IT operations roles
Application operations engineer
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£350.00 |
| £850.00 |
£650.00 |
| £950.00 |
£650.00 |
Business relationship manager
| £1,050.00 |
£650.00 |
| £1,150.00 |
£750.00 |
| £1,250.00 |
£750.00 |
Change and release manager
| £750.00 |
£350.00 |
| £850.00 |
£450.00 |
| £950.00 |
£550.00 |
Command and control centre manager
| £750.00 |
£450.00 |
| £850.00 |
£400.00 |
| £950.00 |
£650.00 |
| £1,850.00 |
£1,350.00 |
End user computing engineer
| £850.00 |
£400.00 |
| £950.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£600.00 |
| £1,250.00 |
£650.00 |
IT service manager
| £850.00 |
£400.00 |
| £950.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,550.00 |
£1,350.00 |
Incident manager
| £850.00 |
£650.00 |
| £950.00 |
£550.00 |
Infrastructure engineer
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£450.00 |
| £850.00 |
£450.00 |
| £950.00 |
£550.00 |
Infrastructure operations engineer
| £550.00 |
£350.00 |
| £650.00 |
£550.00 |
| £750.00 |
£450.00 |
| £850.00 |
£450.00 |
| £950.00 |
£650.00 |
Problem manager
| £550.00 |
£350.00 |
| £650.00 |
£400.00 |
Service desk manager
| £750.00 |
£350.00 |
| £850.00 |
£450.00 |
| £950.00 |
£550.00 |
| £1,550.00 |
£1,350.00 |
Service transition manager
| £850.00 |
£450.00 |
| £950.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
Product and delivery roles
Business analyst
| £800.00 |
£450.00 |
| £1,050.00 |
£600.00 |
| £1,250.00 |
£650.00 |
| £1,850.00 |
£1,350.00 |
| £1,250.00 |
£1,050.00 |
| £1,550.00 |
£1,150.00 |
Delivery manager
| £850.00 |
£550.00 |
| £1,050.00 |
£600.00 |
| £1,250.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
Digital portfolio manager
| £850.00 |
£550.00 |
| £1,050.00 |
£600.00 |
| £1,250.00 |
£1,050.00 |
| £1,550.00 |
£1,150.00 |
Product manager
| £850.00 |
£550.00 |
| £1,050.00 |
£600.00 |
| £1,250.00 |
£1,050.00 |
| £1,450.00 |
£1,050.00 |
| £1,650.00 |
£1,200.00 |
Programme delivery manager
| £1,850.00 |
£1,350.00 |
Service owner
| £2,050.00 |
£1,450.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £750.00 |
£300.00 |
| £800.00 |
£450.00 |
| £850.00 |
£450.00 |
| £900.00 |
£600.00 |
Test engineer
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£350.00 |
| £850.00 |
£600.00 |
Test manager
| £1,050.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
Software development roles
Development operations (DevOps) engineer
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£400.00 |
| £850.00 |
£400.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£600.00 |
| £1,250.00 |
£600.00 |
| £1,400.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
Frontend developer
| £550.00 |
£350.00 |
| £550.00 |
£350.00 |
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£400.00 |
| £1,550.00 |
£1,150.00 |
Software developer
| £550.00 |
£350.00 |
| £550.00 |
£350.00 |
| £650.00 |
£400.00 |
| £750.00 |
£450.00 |
| £850.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
User-centred design roles
Accessibility specialist
| £1,250.00 |
£650.00 |
| £1,450.00 |
£550.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Content designer
| £850.00 |
£450.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£700.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Content strategist
| £1,950.00 |
£1,450.00 |
Graphic designer
| £850.00 |
£700.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£700.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Interaction designer
| £850.00 |
£450.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£750.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Service designer
| £850.00 |
£450.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£750.00 |
| £1,450.00 |
£850.00 |
| £1,550.00 |
£1,150.00 |
Technical writer
| £850.00 |
£350.00 |
| £1,050.00 |
£550.00 |
User researcher
| £1,050.00 |
£550.00 |
| £1,150.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Bureau Veritas
-
ISO/IEC 27001 accreditation date
-
Thursday 25 May 2023
-
What the ISO/IEC 27001 doesn’t cover
-
Not applicable
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Intertek
-
ISO 9001 accreditation date
-
Tuesday 1 August 2023
-
What the ISO 9001 doesn’t cover
-
Not applicable
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
Yes
-
Any other security certifications
-
Business Continuity
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
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