Mendel Verlag GmbH & Co. KG

MendelOnline Web Portal

MendelOnline is a foreign trade internet portal which provides and links country information on tariff (including taxation) and non-tariff measures (procedures and formalities). It contains data on 140+ third countries and the EU. Operators can easily access global information in English language supporting their business transactions and supply chain design.

Features

• Global trade measures information in one platform.
• Single source of tariff, internal taxation and import procedures information.
• Complemented by product-specific rules of origin for dedicated FTAs.
• Covers 140+ third countries and the EU Member States.
• Harmonised display of all information for all destination countries.
• Unique in the combination of data coverage and data quality.
• Continuous updates for topicality and reliability of the data.
• Data displayed in English on one page with responsive design.
• Different search functions to identify products and their codes.
• Can be integrated with other services (single sign-on).

Benefits

• Quick access to applied global measures in foreign trade.
• Clear display of tariff, internal taxation and import formality information.
• Allows for comparison of the situation in different countries.
• Supports classification of products in different nomenclatures.
• Easy understandable due to overall presentation in the English language.
• Supports access with different devices thanks to responsive design.
• Reliable information because of data topicality.
• Check list of necessary documents at importation in destinations.
• Supports use of preferential rates by product-related rules of origin.
• Possibility of individual questions through user support.

£180,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mendel@mendel-verlag.de. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

985729109453440

Contact

Kolja Mendel
00492302202930
mendel@mendel-verlag.de

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No particular constraints because of online service. The licence arrangement however is for a concrete geographical area (United Kingdom) and thus correspondingly limits access to the service.
• System requirements: Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Answers are usually provided on the same or the next working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Support levels are L1 to L3.; Regular support is contained in the licence fees.; Support is rendered by a support team consisting of both content and technical specialists.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The site gives the necessary instructions for its use but generally is self-explanatory for the users.; ; For the contracting authority a 'train the trainers' training may be offered which might assist in answering questions from the users about the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: As the service is specifically set-up for the contracting authority, potential user data for the service is clearly separated. The user data only comprises registration data, provided registration is chosen as a prerequisite for the service use.
• End-of-contract process: When the contract ends the service is terminated and the potential user data may be deleted. This is included in the contract price. Additional services, if required, may be rendered against a fee.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences apart from the responsive web design adjusting the content display to the actual size of the device.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The appearance of the web portal may be adjusted to the look and feel of the internet presence of the contracting authority in whose name the service is rendered. The customisation is done by Mendel in alignment with the contracting authority.

Scaling

• Independence of resources: The system is horizontally scalable and allows for multiple sessions at the same time.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of user registrations per month.; Number of requests made by the users.; Concrete requests made by users.; Data of newly registered users.; (Availability depending on whether registration is chosen as a prerequisite for the use of the service.)
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The service is intended to look up specialised information on the web, so there is no need for data export or import as such.
• Data export formats: Other
• Other data export formats: HTML
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is available at least at 99.5%. There have been no exemptions in the last 10 years and thus no refund policy had to be established.
• Approach to resilience: The information is available on request.
• Outage reporting: E-mail alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Not applicable.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Supplier-defined policies and processes compliant to the delivery of foreign trade information and data services.
• Information security policies and processes: Supplier-defined policies and processes compliant to the delivery of foreign trade information and data services.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined approach and processes compliant to the delivery of foreign trade information and data.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Supplier-defined process compliant to the delivery of foreign trade information and data.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Supplier-defined processes compliant to the delivery of foreign trade information and data.
• Incident management type: Supplier-defined controls
• Incident management approach: Supplier-defined processes compliant to the delivery of foreign trade information and data.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Making available information on globally applied tariff and non-tariff measures, also those implemented to fight climate change have been and will be correspondigly integrated. The solution thus supports informed compliance with such measures in the field of fighting climate change.

  Covid-19 recovery

  Making available information on globally applied tariff and non-tariff measures, also those implemented to address the pandemic and to overcome its effects have been and will be correspondigly integrated. The solution thus supports informed compliance with such measures in the field of Covid-19 recovery.

  Tackling economic inequality

  Making available information on globally applied tariff and non-tariff measures, the solution supports participation in trade with other countries and thus seizing corresponding opportunities whilst being compliant with legal requirements for the international supply chain.

  Equal opportunity

  Making available information on globally applied tariff and non-tariff measures, the solution supports participation in trade with other countries and thus supports seizing corresponding opportunities for everybody engaging on the market and intending to extend activities in foreign trade.

  Wellbeing

  Whilst the focus is making available information on globally applied tariff and non-tariff measures, the support of compliant behaviour contributes to a better understanding within and engamement of the foreign trade community.

Pricing

• Price: £180,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Buyers may be granted limited access to the solution or its customisations for other government agencies.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mendel@mendel-verlag.de. Tell them what format you need. It will help if you say what assistive technology you use.