Commercial Evaluations Limited

Mapolitical

The Mapolitical suite of Political contacts (see www.mapolitical.com) contains VIP political contact Data, refreshed daily covering – MPs, Ward Councillors, Portfolio Holders, Committees, Officers, Parish Clerks, Devolved Parliamentarians, Peers, LEPs and other bespoke VIP Stakeholders.
Find Political Stakeholders by clicking on a map, using the search engine or by postcode.

Features

• Political Data refreshed daily by an in-house research team.
• Fresh contact Data entered continuously into Mapolitical.
• Click on UK map to street level and contact stakeholders.
• Contact Data covering MPs, Ward & Parish Councillors, L.A. Officers.
• Contact Data covering Council Portfolio Holders, Chairs and Council Leaders.
• Contact Data covering Council Group Party Leaders, Devolved Parliamentarians, Peers.
• Fully GDPR compliant Data covering Public Domain stakeholders.
• Bespoke map issue management features covering serious incidents.
• Powerful search engine and mail merge facility across UK Government

Benefits

• Immediate contact via a UK Map with VIP Government Stakeholders.
• Currently used by UK Utilities to manage their Network infrastructure.
• Optimisation of PR & Public Affairs across complex networks.
• Used by Housing Groups and Corporates to manage Asset incidents.
• Used to manage serious incidents e.g. Gas or similar explosions.
• Used to manage issues such as Water contamination, floods etc.
• Used to plan and communicate new infrastructure build programmes.
• Used by Infrastructure builders to comply with Government Communication Regulations.
• A stakeholder risk analysis tool in planning new road-rail routes.

£5,000 to £50,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike@comeval.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

986176966661398

Contact

Mike Hickman
01245 420048
mike@comeval.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Occasional out of hours maintenance and upgrades.
• System requirements:
  • The system is accessed via a web browser.
  • For users with API access, the system allows REST calls.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normally within 24 hours of request. Support is available 9am-5pm on week days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Onsite support is provided by user training sessions, in the first instance, which is covered by the user licence fee.; ; Further onsite support can be provided by mutual agreement.; ; We can also provide online user training via screen share applications such as WebEx.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We setup system users with individual usernames and passwords. We then provide our clients with personalised onsite training. Our standard licence includes onsite training with a client's user team. In addition for remote users or supplementary adhoc training we can run WebEx sessions using a screen share. This is supported by online training and online user help documentation. ; ; The Mapolitical application also comes with a built-in online help facility as part of the application, which contains text and graphical explanations of the main system features and functions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is no user data held in the Mapolitical service.
• End-of-contract process: A client can decide shortly before the licence anniversary, whether to renew their contact. If they renew, then there will be a licence renewal fee.; If they decide not to renew, then the licence ends at the end of the licence term, and the client's users will not be able to access the Mapolitical service after that date.; As the system holds no user data, the process is fully terminated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Depending on the screen resolution of the mobile device there may be aspect ratio differences when compared with a traditional laptop or monitor.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The application is accessed by a standard web browser. Web browsers have their own features in terms of accessibility.
• Accessibility standards: None or don’t know
• Description of accessibility: The application is accessed by a standard web browser. Web browsers have their own features in terms of accessibility.; We have also added into our application an additional 'High Contrast' theme to support users by reducing the interface to a handful of high contrast colours and simplifying background images and effects which can be hard for users with low vision to perceive. We believe this is more applicable to the Mapolitical application and can be further customised if required.
• Accessibility testing: We are monitoring this aspect with feedback from our clients with the introduction of a Mapolitical 'High Contrast' theme to assist users with low vision as an ongoing process.
• API: Yes
• What users can and can't do using the API: For setup, we provide username / password credentials to the users, which will be included with the API requests.; We provide APIs, using REST, which are related to both person and postcode lookup. ; A client can request this data from our server in real-time, and we will return the person data in one of CSV, JSON or XML formats. ; Users cannot make any changes through the API, it is only a data request API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can choose which map tiles to view, in the Mapolitical application. They can also select the colour of the pins for their locations.; Beyond simple customisation, clients can ask us, by mutual agreement, to provide additional software functionality to the Mapolitical application. In addition, clients can also request additional stakeholder data research which will then be accessed within the application, again by mutual agreement.

Scaling

• Independence of resources: We use a hosted Platform As A Service for the Mapolitical application, called Jelastic. This automatically scales up resources as demand on our application increases.

Analytics

• Service usage metrics: Yes
• Metrics types: For privacy concerns, the system keeps very little user data, and does no tracking. We can evaluate our system logs and provide some usage information upon request for an authorised administrator, for:; - when a user logged in; - no. of postcode requests; - no. of data mail-merge outputs
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: There is no user owned data to export.; However there is a system -level search and mail-merge function within the application which enables users to find publicly available political and other stakeholder contact data, and to then export it from the application in CSV format (suitable for Excel / Open Office use), JSON format, or XML format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats: Other
• Other data import formats: There is no upload facility.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We do not make any guarantee of service availability and users are not refunded based on outages.; Our service is located in a secure hosting centre and is available 24 hours a day seven days a week. In the last 5 years our service has been available on all of the days, with the occasional short outage for service upgrades / maintenance, as well as data centre upgrades.
• Approach to resilience: We use Platform As A Service to host the application, which utilises the built-in resilience functions of the data centre. Furthermore, we also use two secure data centres to host our application for failover. Please see their websites below for further information:-; https://www.dogado.de/; https://www.layershift.com/jelastic/ both of which maintain industry standard asset protection and resilience, and are ISO27001 accredited.
• Outage reporting: We receive email alerts from the datacentre in advance of planned outages and pass onto our users if applicable (most of these are out of hours). We also contact users via email if there are any unexpected outages.; As stated, in the last 5 years our service has been available on all of the days, with the occasional short outage for service upgrades / maintenance, as well as data centre upgrades.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Client username and password access only gives the ability to use the front-end application with access to maps, search, mail-merge facilities etc. There is no access to any administration facilities for normal users. Only system administrators can access the management interfaces.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: We use two Cloud Providers, Dogado (EU) and Layershift (UK).
• ISO/IEC 27001 accreditation date: Please see above.
• What the ISO/IEC 27001 doesn’t cover: We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Our application has a TLS/SSL Certificate.
  • Data Protection - DPA registration Number ZA017005

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001 via hosting centre.
• Information security policies and processes: We have a manager appointed to this role and we are also Data Protection registered (Number ZA017005). We hold a TLS/SSL certificate for our service so all access is via https. Our data centre is ISO27001 registered.; We do not hold any end-user data, all the data we hold in our system is publicly available data and is fully apply GDPR compliant.; Furthermore, we do regular automated backups of our database.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using the Mapolitical search engine you can find all the Climate ; change Officers and Cabinet Portfolio Officers across all Local Authorities in the UK.

Pricing

• Price: £5,000 to £50,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike@comeval.com. Tell them what format you need. It will help if you say what assistive technology you use.