Primary Care Network & GP Federation Support
We provide expert consultancy and delivery support to GP Practices, Primary Care Networks (PCNs) and Federations/Alliances to design, implement and optimise service models. We combine strategic visioning with operational excellence to enable sustainable, at-scale delivery of primary care solutions. We specialise in redesign, workforce planning and transformation to improve outcomes.
Features
- Strategic planning support to align with national and local objectives
- Operational management to support daily delivery of programmes
- Service redesign to implement innovative models (clinical, technology, experience)
- Engagement & facilitation across practices, partners and systems
- Deployment support, gap analysis, mapping and optimising digital maturity
- Compliance frameworks to monitor performance and ensure clinical safety
- Interim management to support to leadership teams through change
- Improving workflow efficiency and streamlining processes to achieve savings
Benefits
- Improves strategic alignment with national priorities and local needs
- Achieves cost savings through improved operational efficiency and resource utilisation
- Enabling at-scale models to deliver integrated care and collaborative working
- Improving in-house skills and capacity to manage demand effectively
- Better access, continuity and improved effectiveness
- Improved digital effectiveness through better interoperability and data-driven decisions
- Access to additional expert capacity to deliver improved programmes outcomes
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
9 8 6 4 0 4 5 6 5 1 2 5 9 7 0
Contact
HOWBECK HEALTHCARE LIMITED
Lisa Taylor
Telephone: 07914806093
Email: lisa@howbeckhealthcare.co.uk
About your service
- Service categories
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Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- No constraints. Onsite or remote support available across England and Wales.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Response times are measured against the standards below:
1. High Priority (e.g. system/business continuity critical) - 95% within 4 working hours of receipt
2. Medium Priority (e.g. time critical to meet policy commitments, reputational risk) - 95% within 24 working hours.
3. Low Priority (e.g. request for additional input, changes to work programmes) - 95% within 72 working hours.
These are standard response times. Service specific standards are agreed at the outset of all new contracts to reflect the customer requirements and localised policies. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support is provided during standard working hours, which are Monday to Friday 9am - 5.30pm, excluding Bank and Public Holidays.
Additional cover (e.g. to cover full core hours (8am to 6:30pm) or enhanced access hours) is available on request for an additional cost. The cost of support will be agreed with customers based on response time requirements, hours of coverage and complexity of service provision (e.g. level of knowledge and skill required to provide an appropriate resolution within appropriate timeframes).
Support is generally provided by a technical account manager with appropriate skills for the service type. Specific coverage is agreed with individual customers in line with need.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £750.00 | £950.00 |
| Lead business architect | £1,500.00 | £1,875.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £450.00 | £570.00 |
| Lead data governance manager | £550.00 | £690.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior business relationship manager | £750.00 | £950.00 |
| Lead business relationship manager | £800.00 | £1,000.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £450.00 | £540.00 |
| Head of (Agile) delivery management | £800.00 | £960.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio manager | £550.00 | £690.00 |
| Head of portfolio | £750.00 | £980.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £550.00 | £690.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £750.00 | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 79168c07-8031-4397-890c-01c171c100dc
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
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