OGEL IT LTD

Office 365 Migration (Quest On Demand)

Quest On Demand is a secure, Azure-hosted SaaS management platform to help IT teams, partners and MSPs move faster, tighten security and stay in control of hybrid Office 365 environments. Migrate, manage, report, secure and recover all hybrid AD and Office 365 workloads across all tenants from a single dashboard.

Features

• Migration
• Audit
• Recovery
• Office 365
• License Management
• Group Management
• Teams Management

Benefits

• Merge or consolidate Office 365 mail, accounts and data
• Get granular backup and recovery of Office/Azure objects
• Ensure the optimum number of licenses are available
• Audit all changes made across Office 365 and Azure AD.
• Manage Office 365, Azure AD and hybrid AD groups.
• Assess, plan and execute migrations with ease

£14.36 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

986447078404990

Contact

Sam Newman
01438 300335
gcloud@ogelit.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Product helps you to manage office 365 environments.
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Office 365
  • Azure AD

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please refer to the Quest Support services document https://support.quest.com/essentials/support-offerings
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We publish our level of conformance to “Electronic and Information Accessibility Standards” defined by Section 508 of the Rehabilitation Act on our website https://www.quest.com/legal/section-508.aspx
• Web chat accessibility testing: Tests and scans are performed monthly for On Demand solutions.
• Onsite support: No
• Support levels: Please refer to the Quest Support services document https://support.quest.com/essentials/support-offerings
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training and Professional services is availiable to help onboard customers with the product. ; ; Paried with OGEL IT Lot 3 Office 365 configuration, migration and support we are able to design and deliver and end to end migration or support customers in getting up and running with the tooling.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Requests for data extraction should be communicated to Quest for review directly or via your migration partner.
• End-of-contract process: As per GDPR guidelines, Quest or OGEL IT notify customers prior to 90 days then proceed to delete all customer data after 90 days of the subscription ending if no action is taken on the customers end. Quest maintain an audit of these actions

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The majority of these services are delivered via Microsoft Azure cloud services. The exception being the user interface, which is delivered using Amazon Web Services CDN network
• Accessibility standards: None or don’t know
• Description of accessibility: We publish our level of conformance to “Electronic and Information Accessibility Standards” defined by Section 508 of the Rehabilitation Act on our website https://www.quest.com/legal/section-508.aspx ; DIB + CBAS provide both the Sign-in and Sign-up On Demand
• Accessibility testing: Tests and scans are performed monthly for On Demand solutions.
• API: Yes
• What users can and can't do using the API: The On Demand solution is not currently targeted for Web Services integration but it is a single-page web application with a Web Service API
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Additional resource are automatically added depending on the demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Quest OnDemand

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Customer data is protected through the Azure built in data at rest server-side encryption mechanism. It uses the strongest FIPS 140-2 approved block cipher available. Advanced Encryption standard (AES) algorithm, with a 256-bit key.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: UI, PoweShell. Some capabilities exist depending on the specific product of the On Demand solution to view historical data. For example, for the On Demand Migration product, information about past migrations is available and Audit logs can be exported. Some capabilities exist depending on the specific product of the On Demand solution to view historical data. For example, for the On Demand Migration product, information about past migrations is available and Audit logs can be exported
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Given our usage of Microsoft Azure and the high availability measures in place, it's extremely rare for the application to be unavailable. We strive for 99.9% uptime. Status on maintenance and downtime can be found here: https://status.quest-on-demand.com/
• Approach to resilience: As part of the ISO 27001 certification
• Outage reporting: We have release\maintenance Windows twice per week on Tuesdays and Thursdays at 16:00 UTC which the customer can subscribe to for updates. We usually don’t require downtime but either way, the website is updated 2 weeks prior to the maintenance if downtime is necessary. https://status.quest-on-demand.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: As part of our ISO requirements, we maintain a Production Access Clearance (PAC) list that is used for the Production Access Approval process, which is used when determining whether qualified and entitled individuals can obtain access to production resources. ; ; Privileged access is controlled through the On Demand access process and monitoring/review of activities
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: "Quest employs a least privileged model where employees are only granted the permissions that are necessary to perform their work tasks. Elevated privileges are granted temporarily through a privileged access group model, where the access must first be approved, and its use is audited until it is automatically revoked.; Multi-factor authentication is employed to ensure secure access to business sensitive data."

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 26/04/2024
• What the ISO/IEC 27001 doesn’t cover: The Quest platform and services are covered by their own ISO certification by Schellman.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27017
  • ISO27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://www.quest.com/docs/information-security-policy-legal-131273.pdf

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Formal, secure Software Development Life-Cycle (SDLC) processes are in place that have been approved by management, communicated to appropriate constituents. These processes include change management and are reviewed and maintained regularly. Dev and Ops Teams are trained to properly configure an Approved Configuration for the Cloud environment (Virtual Networks, NSG, WAF). Benchmarks published by the CIS are followed as baselines and non-compliance is detected by leveraging built-in Azure or AWS tools as well as custom scripts. The deployment process follows a strict Change Management process where all changes are identified, reviewed and approved by the Dev and Ops teams.​
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Monthly Vulnerability scans are performed internally. During the yearly Third-Party penetration testing exercise outsourced scans are also performed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "The On Demand solution leverages Azure PaaS infrastructure. Monitoring of that infrastructure is dynamic. For the Quest environment, Quest IS has a defense in depth approach including Patch Management, vulnerability scanning, SIEM solution, Email scanning, IDS/IPS.; ; The On Demand solution is protected through leveraging a multi-layer approach at the Azure environment and Application layers."
• Incident management type: Supplier-defined controls
• Incident management approach: For its On Demand solution, Quest has established a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident activities. As well, in accordance with international privacy laws, Quest has established a Security Breach Notice process.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  OGEL IT are an SME committed to developing a business within the local and surrounding community by creating employment and training opportunities.

  Equal opportunity

  All employees will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. The company is also committed to preventing discrimination of any type against its employees by third parties like suppliers, clients and the general public. Our SpeakUp policy and processes enable anonymous reporting by anyone should they have any concerns or issues with the company or any of its employees.

Pricing

• Price: £14.36 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Quest provides a limited 30 day Trial version of the product allowing you to migrate and manage your office 365 environment.
• Link to free trial: https://www.quest.com/signup/114290/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.