JADU CREATIVE LIMITED

CRM Strategy and Implementation

At Jadu, we understand that successful CRM initiatives go beyond simply implementing the technology. Our approach is built on our extensive implementation experience and combines strategic planning, technology expertise, and change management to deliver comprehensive services and support that aligns with your business goals and customer needs.

Features

• Comprehensive assessment of CRM infrastructure, processes, and data management.
• Identify gaps, challenges, and opportunities for customised CRM roadmap.
• Clear objectives and KPIs aligned with business and customer goals.
• CRM strategy includes customer segmentation, targeting, and personalised communication.
• Evaluate technologies like cloud computing, AI, IoT, and data analytics.
• Recommendations and support for technology selection, customisation, and implementation.
• Establish data governance policies for quality, consistency, and compliance.
• Develop data architecture and automated data pipelines for integration.
• Integrate CRM data with other enterprise applications for unified view.
• Develop change management strategies and training programs for adoption.

Benefits

• Enhance CRM performance by optimising infrastructure, process, and data analysis.
• Improve customer experience by using data insight to personalise interactions.
• Better understanding of customer needs enables proactive service delivery.
• Optimise workflows for improved business processes, services and operational performance.
• Evaluation of cutting-edge technologies for optimised CRM implementation.
• Tailored approach to meet specific needs of public sector organisations.
• Share best-practice, examples, and recommendations for CRM optimisation.
• Expert guidance for seamless technology adoption and system integration.
• Effective change management and training programmes for successful CRM adoption.
• Tailored roadmap to optimise CRM and improve customer experience.

£650 to £1,600 a unit

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@jadu.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

986670536050728

Contact

David Eaton
0116 222 7241
sales@jadu.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide digital professional services, transformation and technical consultancy to assist buyers in planning their implementation of cloud software services. More details are provided within our Service Definition document.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: High quality and informed training sessions for a broad range of users from those with advanced technical expertise to non-technical users. Editor and Administrator Training plans are focused on regular, non-technical users of the Jadu platform. Training covers all non-technical aspects of the interface for each service, including: day-to-day system administration; design and deployment of online forms; data capture and migration; statistical reporting and data retention; end user management and housekeeping; use of content management and administration tools; best practice in authoring content for the web; creation and management of workflow; functionality and best practice. Technical training for the Jadu platform provides developers with the knowledge they need to enable self-sufficiency in managing and developing for your mission critical systems. Training is suitable for programmers and developers who regularly write in PHP for Linux implementations and understand HTML, MySQL and general web development. Web developers and programmers are provided with the knowledge and understanding to extend the functionality of Jadu Central. Certification in Jadu products is available through our online training system.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Jadu Central
  • Jadu Central Lite
  • Jadu Digital Platform
  • Jadu Digital Platform Lite
  • Jadu Connect

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Jadu digital professional services are specifically intended to support adoption of cloud services through design, implementation, data migration and training.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Jadu Digital Platform
  • Jadu Digital Platform Lite
  • Jadu Central
  • Jadu Central Lite
  • Jadu Connect
  • Non Jadu CMS services for design only

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Scripts and test scenario documents can be provided. Performance testing benchmarks can be included if requested.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Provide both hosting and software support services for customers who have purchased perpetual licenses of Jadu software products and require annual cloud hosting and support for those products.

Service scope

• Service constraints: Design, development, training and implementation services are generally delivered remotely although we will travel onsite for key project meetings, stakeholder engagement and service delivery as required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response and resolution times depend on the nature and severity of the issue reported. Our first response to tickets typically ranges from under 1 hour and within 3 hours, depending on the nature and priority. On-call engineers monitor for service availability / P1 style issues 24/7/365. Our wider service levels for the response and resolution of issues are contained within our Service Support SLA document.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Online support web chat is provided using our own Jadu Connect platform. The Connect user interface is regularly tested with NVDA and JAWs as part of our ongoing commitment to accessibility standards within all of our software user interfaces.
• Support levels: The support provided for services within the scope of this listing enables customers to raise issues relating to web design and build project delivery post project completion. Issues during project are handled as part of the project lifecycle rather than via separate support arrangements. Each project is run by a nominated project manager who is also responsible for ensuring the resolution of issues.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 07/11/2016
• What the ISO/IEC 27001 doesn’t cover: Platform management and support are covered by our ISO 27001 accreditation. Hosting is covered by our infrastructure suppliers' ISO 27001 accreditation and our own Cyber Essentials certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Jadu's commitment to fighting climate change is deeply embedded in our operations and service offerings. Our strategy encompasses several key areas:; ; Digital Transformation and Reduction of Carbon Footprint. Jadu facilitates digital access to council services, lessening the need for physical infrastructure and paper-based processes to reduce carbon footprint.; ; Remote Work and Operational Efficiency. Since becoming fully remote Jadu has dramatically downscaled physical office spaces and embraced digital workflows. This supports our carbon reduction goals by eliminating daily commutes and reducing energy consumption in offices, demonstrating our commitment to innovative and sustainable work practices.; ; Cloud-Based Solutions and Renewable Energy. Our cloud-based services, powered by AWS, are aligned with high carbon neutral targets. AWS's commitment to using renewable energy in its data centres is a critical factor in our decision to partner with them. This collaboration supports our aim to minimise the carbon footprint of our digital infrastructure and contribute to the broader goal of achieving net-zero carbon emissions by 2040.; ; Community Engagement and Social Value. Beyond internal efforts, Jadu actively contributes to social value by empowering local governments with tools to engage communities sustainably. Our platform supports the delivery of inclusive, accessible digital services, reducing the need for physical interactions and contributing to a lower carbon footprint.; ; Sustainable Development and Partnerships. Jadu's engagement with local and international talent, ethical procurement, and support for sustainable transport options underscore our holistic approach to sustainability. By prioritising ethical and environmentally conscious choices in our operations and supply chain, we reinforce our commitment to contributing positively to tackling climate change.; ; Jadu's approach is multifaceted, integrating digital innovation, partnerships, operational efficiency, renewable energy use, and community-focused initiatives. Our commitment is not only to provide market-leading digital platform technology but also to ensure that we promote a sustainable, accessible, and environmentally responsible future.

  Covid-19 recovery

  Jadu has launched a number of strategies to support communities through the pandemic and Covid-19 recovery. We launched the Jadu Library shortly before the first national lockdown. Jadu Library is an open source repository for sharing of forms, case type workflows and other assets to enable the sharing and rapid delivery of digital services. This prompted a significant increase in community generated content and engagement during Covid as Business Grant processes; track and Trace; and Recycling Bookings were developed and shared among the Community, removing the need for every Jadu customer to create their own version of the process. Birmingham City Council deployed all COVID-19 response services leveraging their Jadu Digital Service Platform and many of these forms and workflows were then donated to the Jadu Library. Equally, the council leveraged assets made available by other authorities to accelerate their delivery of local services during the pandemic. The Jadu Library now has hundreds of Forms, Workflows and Service Patterns available for any Local Authority using Jadu to freely download and use. We also introduced a bereavement policy design to support any employees who may have suffered a bereavement (for any reason) as well as a suite of mental health support packages to support employees with professional care. Based on feedback from a number of UK based employees, we opened a scaled down collaborative workspace where employees can go to work in a covid safe environment.; ; In the post COVID period, Jadu is focused on developing and enhancing our management consulting services to offer our government customers strategy, ideation and innovation services only previously accessible to them via expensive consulting firms. In the current critical financial crisis facing local government, for example, we see that as a fundamental post covid recovery measure aimed at supporting our customers.

  Tackling economic inequality

  Jadu creates more equitable access to services and opportunities to reduce economic disparities through:; ; Enhancing Accessibility and Inclusion through accessible web experiences. Accessibility is critical in preventing digital exclusion, which exacerbates economic inequalities. By making digital assets shareable among local authorities, we facilitate the efficient use of resources to deliver inclusive services.; ; Supporting Affordable Housing and Homelessness with digital tools. In Stoke City Council for example, Jadu was leveraged to share council properties available for affordable purchase, demonstrating how digital tools can contribute to economic equality.; ; Fostering Thriving Communities with Jadu software. Jadu Galaxies enable the creation of multiple independent CMS systems from one installation, facilitating the rapid deployment of accessible and inclusive websites for community projects, supporting economic development at a local level. We are also exploring how Jadu can support Councils with the Special Education Needs process using AI and Machine Learning, supporting innovation in an area that impacts many people, often facing challenging financial difficulty. ; ; Encouraging Local Employment and Talent Development. Jadu seeks diverse talent locally and internationally. We offer internships and career opportunities to young graduates, and can fast-track job applications from regions experiencing economic or political hardship as part of our commitment to fostering employment and supporting economic equality. Jadu’s flexible working policy enables employees to work around commitments to life, family, health and wellbeing. Jadu also actively recruits from areas where there are local challenges. Following the invasion of Ukraine Jadu facilitated employment of Ukrainian refugees as well as Ukrainians in and around the Ukraine.; ; Donations and Charitable Work. Jadu donates high-end laptop computers and other equipment to schools and charities, supporting access to technology. ; ; Local Spending and Supporting Communities. When possible Jadu supports local suppliers and engages in community-focused activities, nurturing local economies by contributing to their resilience and growth.

  Equal opportunity

  Equal opportunity; Jadu is an equal opportunities employer. We have built and maintained an open and accepting, diverse culture that accepts people regardless of disability, sexuality, gender, or ethnicity - or of their abilities, skills, ideas or personal choices. With a strong belief in values (our values are well documented https://www.jadu.net/culture ) we seek to create a fair and equal place to work, and prioritise employee happiness over profit. We’ve based our values and directives on the delivery of public services and all the profit Jadu makes is immediately re-invested into strengthening our community of Local Government users. This approach has kept Jadu an independently owned business committed to delivering outstanding technology for Local Authorities to engage with citizens and other stakeholders. We employ team members all over the world and ensure all our team have equal opportunities as well as compensation and benefits. Jadu is also a world leader in creating inclusive, accessible web experiences. Many Jadu design websites have reached WCAG AA compliance and in some cases, WCAG AAA and many have also won awards for accessibility. Not only are the websites we deliver world class when it comes to accessibility, our software itself is designed to be accessible across a broad range of disabilities. Our belief is that all web technology should be accessible to the highest standard for public use by citizens of all abilities and for internal use by staff of all abilities. Built using responsive web design techniques and best practice in accessibility, the platform fully supports our customers' aims for an inclusive economy. In particular, easy low cost delivery of inclusive, accessible websites and content for community projects, growth initiatives and commercial projects that generate wealth within the economy.

  Wellbeing

  Jadu's commitment to employee wellbeing incorporates comprehensive support through flexible working policies, and emphasising the significance of mental and physical health. This extends to robust policies for adoption, antenatal, and parental leave, and a clear dedication to work-life balance. We have a holistic approach to employee welfare and social value with a strong stance on equality, diversity, and inclusion. We invest in workforce development and guarantee a living wage. The wellbeing of our team is paramount for individual satisfaction, and to inspire excellence and innovation in serving our communities and partners.; ; Jadu is filled with dedicated, passionate people who want to inspire and be inspired. As an employer it's our responsibility to maintain that ethos by providing care and support as well as understanding and listening with empathy. We work hard to maintain a culture which fosters positive mental health, work-life balance and a respectful environment. We provide unlimited professional mental health support as well as private healthcare. Our pioneering bereavement policy enables employees to take substantial paid sabbaticals from work to help rebuild, with phased return to work plans. Managers are provided a bereavement framework to ensure they are well equipped to support any team members experiencing life-changing bereavement. ; ; These policies reflect investment in Jadu's greatest asset - our team. We recognise all team members as individuals who thrive when resources and support are tailored to our own unique needs. When our people feel good, they can do their best work and live their best life. We work hard to influence customers and partners through building relationships and clear communication, promoting the benefits of taking a generous and empathetic approach to leadership. We encourage giving and charitable work and our efforts aim to include all employees as well as customers and partners.

Pricing

• Price: £650 to £1,600 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@jadu.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.