Harrison James IT Services LTD
Service Integration & Management (SIAM) Implementation
We can help a client implement a Service Integration and Management (SIAM) function that acts as the lead supplier responsible for managing service delivery on behalf of a group of companies, as part of our SIAM design and implementation solution.
Features
- IT and Sourcing Strategy Assessment & Roadmap
- Current and Future Model of Operation (CMO & FMO)
- Contractual Requirements (SIAM Elements)
- Enterprise Demand to Delivery Process Design
- IT Tooling Design, Procurement & Implementation
- Programme Planning, Governance and Implementation
- Programme Governance & Reporting
- Transition Management
- Capability Implementation & Assurance
- Regular Collaborative Audits and Assurance
Benefits
- Maximise business value from Cloud and SIAM supply chain
- Support increase of efficiency & reduce operational costs
- Increased customer satisfaction scores
- Transparent service delivery throughout the SIAM structure
- Achieving and maintaining a flexible value for money SIAM model
- Accelerated assessment, design, planning and delivery
- Increased service availability
- Implementation of a fit for purpose Operating Model not Target
- Creation of a collaborative culture throughout the SIAM eco-system
Pricing
£350 to £1,250 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jwarren@harrisonjamesit.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 8 7 2 2 7 2 7 8 9 0 7 3 2 0
Contact
Harrison James IT Services LTD
James Warren
Telephone: 020 3667 3666
Email: jwarren@harrisonjamesit.com
Planning
- Planning service
- Yes
- How the planning service works
- Full project, programme and portfolio planning services available
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
As we provide a large number of cloud services, our training is bespoke to each service and each buyer. Our team work dynamically with your team to ensure their expertise is shared through workshops, one-to-one sessions, mentoring and knowledge transfer. Where required they will create learning collateral to be shared amongst those within your delivery team.
Training will be provided by the specialists we deploy to your programme and will be overseen by a dedicated Account Director. Our aim is to provide you with the specialist support you need to integrate cloud solutions into your business while facilitating a sustainable service that empowers your people to manage your cloud in the long term. - Training is tied to specific services
- Yes
- Services the training service works with
-
- PASS
- SASS
- IASS
- ITASS
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We work with our customers in the design, development and transition from traditional services to cloud based services. We have extensive experience of delivering design and orchestrating the move using broad range of techniques and methodologies.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- IASS
- PASS
- SASS
- ITASS
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We proactively support the Buyers’ team implementing cloud hosting and software services through sharing of industry best practice and our experience. In addition, our accredited Quality Management System delivers a set of Critical Project Deliverables, Risk Registers and Compliance Registers ensuring that all implementation issues are fully addressed and mitigated. These are agreed with the Buyers’ team to ensure the project is delivered on time, on budget and on quality.
Our structured approach utilises proven methodologies and innovative ways of working underpinned by experience of managing emerging challenges in the fast changing cloud hosting and software environment.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- HJIT provides both general multi-client support, and dedicated single client support, as required.
Service scope
- Service constraints
- N/a
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support is available 24/7
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
- When required, our support levels are mutually agreed on a service-by-service basis however support availability is fixed to the times specified
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
Covid-19 recoveryCovid-19 recovery
Information can be provided upon request to Harrison by the customer
Pricing
- Price
- £350 to £1,250 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jwarren@harrisonjamesit.com.
Tell them what format you need. It will help if you say what assistive technology you use.