VerseOne Group Ltd

Information Architecture based Design and Build Services to deliver VerseOne Digital Experiences

We have a suite of professional services to augment our software offerings: Creative Services including Brand Development, UI/UX Design, User Journey Mapping, etc; and Digital Services, including Heatmapping, Google Analytics, SEO, and more. Managed Cloud Services, featuring 99.99% uptime and repelling 100 million cyber-attacks per annum;

Features

• Stakeholder discovery workshop & Information architecture
• User experience, wireframing and web design
• Front End Development - HMTL/CSS, JavaScript
• Training - Blended E-Learning and Instructor Led
• Accessibility and user testing
• Bespoke development
• Integration services
• Site launch
• Project Management

Benefits

• Tried and testing implementation methodology
• Designs built from a mobile first approach
• UX driven design to encourage digital transformation
• Website, intranets, self-service portals, e-commercie, extranets
• Accessibility standard AA as minimum
• Technical expertise for system configuration and integration

£850 to £2,000 a person a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@verseone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

987232411634173

Contact

Customer Success Team
01483961208
sales@verseone.com

Planning

• Planning service: Yes
• How the planning service works: VerseOne employs a proven and tested Project Delivery Process to implement all customer projects:; ; Every project starts with a kick-off meeting, at which the project lead will confirm the requirements collected pre-sale, ensure common understanding of the deliverable and timescales.; ; Stakeholder engagement workshops—ensures that customers’ sites meet their organisational aims, target their key audiences, have clear navigation, structure, organisation of content, and feature a creative, dynamic design that reinforces the organisation’s brand.; ; Design—VerseOne employs a prototype-based design process which capitalises on the character of the web as a fluid, evolving medium. Mood boards, style tiles, and wireframing. ; ; Solution Training—VerseOne provides a wide variety of training courses, including Train the Trainer, to empower users with tools and knowledge to enhance their complete web solution. ; Testing and quality assurance—All solutions undergo a rigorous in-house testing process. ; Support and maintenance—VerseOne’s in-house support team provide technical support and enhancements through the company’s online helpdesk, email, or telephone. Every customer has a Service Level Agreement (SLA) VerseOne provides on-going maintenance for all of its solutions, from design enhancements to software bug-fixes and minor upgrades. This continuous maintenance ensures that VerseOne solutions continue to work for you now and in the future, gracefully and without degradation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • VerseOne Content Management System (CMS) solution for NHS organisations
  • VerseOne Content Management System (CMS) solution for housing associations
  • VerseOne CMS digital transformation solution for self-service customer portals
  • VerseOne Vocoll - Communication & Collaboration solution
  • VerseOne Life Stories
  • VerseOne Autevo Intelligent Integration Platform
  • VerseOne BPA - Business Process Automation

Training

• Training service provided: Yes
• How the training service works: Solution training is provided by VerseOne as a standard component of every solution.; The training will depend on the solution purchased. Customers typically receive 2 days solution training at the beginning of the project on the use of the VerseOne product suite, best practice in site management, and general Web Accessibility guidelines for content authorship and writing for the web. This training takes place on the customer site for groups of up to 8 learners. The sessions can also be designed to "train the trainer" in order to provide content authors with the tools and techniques they need to pass the training on to others in their area or department. ; For the site administrators, this solution training will also cover their responsibilities for the project and equip them with the skills to ensure they are able to fulfil those responsibilities smoothly and within their desired timeframes. The creation and uploading of content is the larger part of the customer's responsibility during the project process, the training will advise on how to edit and organise content before and after uploading, the better to ensure that the site is ready to go live as soon as possible after testing has been completed.
• Training is tied to specific services: Yes
• Services the training service works with:
  • VerseOne CMS solutions
  • VerseOne Vocoll
  • VerseOne Life Stories

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The process to migrate to the cloud will depend on the current set-up, your current solution and the skills and availability of the staff available for the project.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: VerseOne CMS solutions

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: VerseOne extensively tests the developed solution via its quality assurance procedures. In addition to application functionality testing, VerseOne conducts tests for front-end compatibility in all of the major modern browser rendering engines. VerseOne also ensures that sites work and are compatible with all major versions of Windows and MacOS X, as well as market-leading mobile and tablet browsers.; ; Depending on the requirements of the project, VerseOne utilises a development server which is made available for customer viewing during the development process. In the event of project relating to further phases of work on a live site, VerseOne works on an up-to-date copy of the live site in the development environment to establish that all requirements are met before making changes live. ; VerseOne has proven and reliable processes for acceptance testing, both of its software applications and its customer web properties. These tests consist of discrete, repeatable action or display methods for testing functions and user experiences. VerseOne's dedicated Quality Assurance team applies the tests to the customer web property and feeds back to the project teams.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: All customers are supported in line with a Service Level Agreement. We provide a single, consistently good level of service, which is appropriate to meet the 99.9% uptime commitment in the SLA.; ; The support service includes a full fault diagnosis and error correction service for all of the applications delivered for the duration of the agreement. Support is available Monday to Friday 09:00–17:30 (excluding UK Bank Holidays):; ; P1: Target response 30 mins—time to resolve .5day;; P2: Target response 30 mins—time to resolve 1 day;; P3: Target response 30 mins—time to resolve 5 days;; P4: Target response 30 mins—time to resolve 10 days.; ; As part of our G-Cloud service, we provide an uptime of 99.99% for all the websites you publish from VerseOne. Any issue that affects this is a P1, and is dealt with on a 24/7/365 basis.; ; Support is provided within the SAAS cost. We provide support to the same high standard for each of the licence levels.; ; We allocate an engineer to each issue and they stay with it until resolution.

Service scope

• Service constraints: As standard, all support is undertaken remotely

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Ll customers are supported in line with a Service Level Agreement. The support service includes a full fault diagnosis and error correction service for all of the applications delivered for the duration of the agreement. Support is available Monday to Friday 09:00–17:30 (excluding UK Bank Holidays):
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
• Web chat accessibility testing: VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
• Support levels: All customers are supported in line with a Service Level Agreement. We provide a single, consistently good level of service, which is appropriate to meet the 99.9% uptime commitment in the SLA.; ; The support service includes a full fault diagnosis and error correction service for all of the applications delivered for the duration of the agreement. Support is available Monday to Friday 09:00–17:30 (excluding UK Bank Holidays):; ; P1: Target response 30 mins—time to resolve .5day;; P2: Target response 30 mins—time to resolve 1 day;; P3: Target response 30 mins—time to resolve 5 days;; P4: Target response 30 mins—time to resolve 10 days.; ; As part of our G-Cloud service, we provide an uptime of 99.9% for all the websites you publish from VerseOne. Any issue that affects this is a P1, and is dealt with on a 24/7/365 basis.; ; Support is provided within the SAAS cost. We provide support to the same high standard for each of the licence levels.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CQS (Certified Quality Systems) Limited
• ISO/IEC 27001 accreditation date: 18/3/2021
• What the ISO/IEC 27001 doesn’t cover: All areas covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Resource Efficiency: We lessen our environmental impact by eliminating our use of single use products and in waste disposal by using suppliers who actively reduce our waste to landfill through their comprehensive recycling programs. As a software organisation we make minimal use of in-house hardware other than as tools for our staff, however we responsibly reuse and recycle old and dated hardware including donations to charitable organisations that recycle for reuse in developing countries. Furthermore, we aim to minimise technology waste resulting from the hardware which supports our solutions via a partnership with Microsoft using their leading global Cloud platform Azure. They have made ambitious environmental commitments and progress, including increasing their reuse and recycle rates of all cloud hardware to 82% and aiming to reach a 90% recycle rate by 2030. Further they have committed to eliminating all single use plastic by 2025. ; Climate Action: We mitigate climate change by integrating climate resilience measures into our business strategies. Our offices are powered by 100% renewable electricity verified by the Carbon Trust. To minimise transport emissions, we support flexible working and have located our offices next to a major public transport hub and participate in the cycle to work scheme to minimise emissions from commuting. Our solutions are written to minimize computer resource usage and after significant investment all our offerings are now delivered as SaaS on the Microsoft Azure platform. This removes the need for site visits requisite for on premise solutions and enables all our customers and solutions to leverage Microsoft Azure’s environmentally friendly managed Cloud platform. Azure’s platform has already achieved carbon neutrality for its data centre operations and is looking to remove its entire historic carbon footprint by 2050 via accredited carbon offset initiatives.

  Covid-19 recovery

  VerseOne was founded with a single vision: to empower and improve the lives of individuals who rely on the NHS, Social Housing and other Care providers. Aligned with the NHS long-term plan, “Empowerment” drives our digital transformation solutions which aim to deliver straightforward and jargon free information in a form personalised to respect the unique needs of every individual. ; ; a. Support people and communities to recover: Our services digitize and empower the users of NHS services and staff to access information and support services more quickly and efficiently. Further, we have championed Accessibility for over twenty years since our incorporation and run free events to raise awareness and offer advice to promote greater adoption, thus facilitating better access to digital services for vulnerable members of society. ; ; b. Support organisations and businesses to and recover: Our services digitize and empower the users of NHS services and staff to access information and support services more quickly and efficiently irrespective of their location. ; ; c. Support physical and mental health: Our services digitize and empower the users of NHS services and staff to access information and support services more quickly and efficiently. Empowerment of every individual within our communities and positive social change has always been a central tenet of everything we do.; ; d. Improve workplace conditions: As a result of a deliberate and significant investment, ALL VerseOne solutions are written to minimize computer resource usage and are delivered as SaaS on the Microsoft Azure platform. We support flexible working for all our staff and users. All of our services can be access via the “Cloud” from any connected location and further we have located our offices within a 5 minute walk of a major public transport hub as well as participating in the cycle to work scheme to minimise emissions from commuting.

  Tackling economic inequality

  We have championed Accessibility for over twenty years since our incorporation and run free events to raise awareness and offer advice to promote greater adoption, facilitating better access to digital services for vulnerable members of society. ; Community Engagement: We actively engage with the communities to create positive social impact through philanthropy, volunteering, and strategic partnerships. These include:; a. VerseOne Communities and Charities Fund: VerseOne is committed to making direct cash donations to help fund our customers’ existing community support and charitable initiatives. We will donate up to 5% of every new solution on a matched funding basis. Recipients of donations from the fund include Centre 56 a domestic abuse nursery supporting families who are experiencing abuse or are in crisis. ; b. VerseOne Innovation Fund: The VerseOne Innovation Fund provides seed capital and technical/logistical resources to support early-stage businesses with novel and unique Intellectual Property (IP) that provide innovative and complementary ways to make a positive and meaningful impact to people’s lives in the field of digital health and other related socially responsible areas. The Fund has backed VR developments with the Cornwall Partnership NHS Trust.; c. VerseOne is an active and ongoing corporate sponsor of the EY Foundation, an independent charity whose pioneering program has supported over 16,000 young people from low income backgrounds to get paid work experience, employability skills training and career guidance.; Professional standards: Our long-term commitment to the highest professional and security standards is evidenced by VerseOne’s accreditation by globally respected and independent bodies including ISO9001:2015 Organisational Processes and ISO27001:2013 Information Security standards and Cyber Essentials. We uphold global data protection and privacy requirements, including the European Union’s General Data Protection Regulation (GDPR) and train staff on ethical business practices such as the detection of money laundering and have a zero-tolerance approach to bribery and corruption.

  Equal opportunity

  We foster a diverse and inclusive workplace where all employees are treated with respect, dignity, and fairness, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other characteristic. We have clear equality, diversity and inclusion policies which are supported by our senior team. Our policy is underwritten by action.; a. VerseOne is an active and ongoing corporate sponsor of the EY Foundation, an independent charity whose pioneering program has supported over 16,000 young people from low income backgrounds to get paid work experience, employability skills training and career guidance. ; b. In partnership with Hereford and Worcester NHS Foundation Trust and the National Lottery we have developed the Digital Life Stories Platform which celebrates and shares the memories and stories for those members of our community living with memory loss, dementia and cognitive impairment helping them to Live Well.; c. VerseOne is sponsoring and supporting a nascent charity organisation called EQOL aimed at providing quality of life and access to opportunities for Neurodivergent adults.; d. VerseOne champions the training and education of our teams on topics such as allyship, anti-bias and empathy to improve self-awareness and inclusive behaviours in our workplace.

  Wellbeing

  We prioritise the health, safety, and well-being of our employees by providing a safe work environment, promoting work-life balance through flexible working, and offering opportunities for professional development and advancement. We know that being at our best means dedicating equal effort on both our mental and physical well-being. We provide an employee benefits package including a 24/7 helpline offering confidential counselling and legal assistance, on-line GP appointments and significant health club discounts. We are certified by the Living Wage Foundation and accredited by Investors in People and in conjunction with the active Staff Council the company has expanded staff training supported by a monthly allocated budget, funded more social activities and implemented company-wide communication initiatives as part of a program of continual improvement in our working environment and a focus on the mental and physical well-being of our staff.; The Board meets regularly with the Employee Council to debate and agree actions to improve employee wellbeing based on input and feedback at the grassroots level and has supported recent suggestions including a weekly company-wide communication forum, the provision of healthy office snacks and the implementation of a comprehensive employee rewards program – the “VerseOner Rewards Club.” This is a peer-to-peer reward program which recognises and reinforces exemplar behaviour towards fellow team members and customers. It delivers regular prizes and the potential to qualify for the award of share options in the company.

Pricing

• Price: £850 to £2,000 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@verseone.com. Tell them what format you need. It will help if you say what assistive technology you use.