UNILY LIMITED

Unily

Unily offers an Intranet, Digital Employee Experience and Employee Communications App platform designed to help improve productivity and collaboration.

Features

• AI Native, Employee Experience Platform
• Productivity and Communications

Benefits

• Productivity and Communications
• Information and Insight to Action

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@unily.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

987303733843311

Contact

Lauren Parker
+44 (0) 1483 239240
sales@unily.com

About the service

• Service categories:

  Applications

  Content workflow and management

  • Document
  • Media Services

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Digital Asset Management Applications
  • Video Platforms

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements:
  • Unily Licenses
  • Authentication, SSO, Okta, Entra ID or similar

User support

• Email or online ticketing support: Yes
• Support response times: Based on Unily SLA's: https://www.unily.com/policies/legal/unily-support-service-policies
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: https://www.unily.com/policies/legal/unily-support-service-policies
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Unily helps users adopt the platform through a comprehensive onboarding and enablement program that blends live training, self-service resources, and ongoing guidance. A dedicated Professional Services team works with client stakeholders to align configuration, governance, and content strategy with business objectives. Training is delivered at key milestones via interactive workshops, hands-on sessions, and recorded materials for administrators, content creators, and end users. ; ; After launch, a Customer Success Manager provides regular touchpoints, analytics insights, and tailored success plans to drive engagement. Users also access the Universe customer portal, a self-service hub with product guides, best-practice playbooks, videos, and an accreditation program covering configuration, governance, analytics, and design. Onsite sessions can be arranged, while in-tool guidance, reusable templates, and the AI Publishing Assistant make daily tasks simple. This blended approach ensures users are equipped to use Unily effectively from day one and continue deriving long-term value.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Via our Universe Customer portal
• End-of-contract data extraction: Upon contract expiration, Unily provides a single comprehensive data export at no cost, enabling full retrieval of all customer data at the point of termination. This export is delivered in a structured format that allows organizations to retain their information for archival or migration purposes. Administrators can work with the Unily team to ensure that all relevant content, user profiles, documents, and associated metadata are included, supporting a smooth transition while maintaining governance and compliance requirements beyond the end of service.
• End-of-contract process: Providing data via a bac pac file that can be unencrypted that provides a copy of your SQL database and blob storage is FOC. All other services would incur costs, such as additional support to transform content to another applications.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For front end contributors and consumers Unily offers the same service. Offline reading is available on Unily.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: A comprehensive list of API's can be provided by Unily to prospects via our Universe customer portal on request.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Using our Extend framework Customers can create new widgets, integrations and styling experiences as required using a lower code experience.

Scaling

• Independence of resources: Unily is a fully managed, cloud-hosted SaaS platform on Microsoft Azure, with each customer’s environment operating as a logically isolated instance. This ensures resources, data, and performance are dedicated to the individual customer and not impacted by other tenants. Azure’s autoscaling, load balancing, and content delivery networks dynamically allocate resources in response to usage demands, maintaining consistent service quality even during peak periods. ; ; Performance is monitored at the infrastructure and application layers, with automated alerts triggering proactive scaling or optimization. Tenant isolation, elastic scaling, and active monitoring ensure other customers’ demand will not affect your environment’s performance, availability, or security.

Analytics

• Service usage metrics: Yes
• Metrics types: Comprehensive Employee Sentiment analytics, benchmarking reports and other analytical services including content reporting, usage and audit logs.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Via profile services.
• Data export formats:
  • CSV
  • Other
• Other data export formats: BacPac
• Data import formats:
  • CSV
  • Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://www.unily.com/policies/legal/unily-support-service-policies
• Approach to resilience: Unily is delivered as a fully managed SaaS platform hosted exclusively on Microsoft Azure, leveraging Azure’s enterprise-grade resilience features to ensure high availability and continuity. Each customer’s environment is deployed in a dedicated Azure region within the same legal boundary as their identity provider, with data stored in logically isolated Azure SQL databases and storage accounts encrypted at rest. The platform uses Azure availability zones or availability sets to provide redundancy, coupled with load balancing and geo-replication within the selected jurisdiction to protect against localized failures. ; ; Continuous backups enable point-in-time recovery for up to 35 days, and nightly domain controller snapshots are retained for seven days in a secondary availability set. Disaster recovery procedures are regularly tested to validate restoration processes and recovery point and time objectives. Content delivery networks, autoscaling, and proactive monitoring further strengthen operational resilience, ensuring that compute, storage, and network resources automatically adjust to demand while maintaining consistent performance. By combining resilient Azure infrastructure with strict governance and regular continuity testing, Unily provides customers with a secure, highly available platform designed to withstand disruption and maintain service reliability.
• Outage reporting: Email alerts and via our ITSM platform.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Unily sits behind the Customers existing authentication services.
• Access restrictions in management interfaces and support channels: Access to Unily’s management interfaces and support channels is controlled through role-based permissions aligned to the principle of least privilege. Administrative access to production environments is limited to named Unily engineers, requiring secure VPN or Azure Bastion connections, multi-factor authentication, and verified corporate-managed devices. In the CMS, configurable roles and groups grant granular rights to view, create, edit, approve, or publish content, with all actions logged in a centralized SIEM for monitoring and audit. Support channels, including the Service Portal, are restricted to authorized client contacts, with privileged changes subject to documented change-control processes and appropriate approvals.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Unily operates a comprehensive, organization-wide information security program governed by its ISO27001:2022-certified and SOC2 Type II-audited Information Security Management System. Documented policies and procedures cover secure development, change management, access control, incident response, vendor risk management, data classification, vulnerability management, and business continuity. All controls align to ISO 27001 and the AICPA Trust Services Criteria, with a Statement of Applicability updated annually to reflect the current control set. ; ; Information security is overseen by the Board of Directors through the quarterly Information Steering Group, led by the Information Security Manager, and composed of senior managers responsible for defining requirements, reviewing risk assessments, monitoring controls, and overseeing incident response. The Information Security Team manages day-to-day enforcement of the ISMS, coordinates audits, and ensures alignment with certifications. ; ; Policies are enforced through mandatory onboarding and annual security awareness training for all staff, supported by continuous monitoring, monthly patching, automated vulnerability scanning, static and dynamic application testing, and regular penetration testing. Compliance is tracked via a central risk register, with deficiencies remediated under defined SLAs. Access to production systems is tightly controlled under the principle of least privilege, with multi-factor authentication required and all privileged actions logged and reviewed, ensuring policies are applied and verifiable.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Unily follows a formal configuration and change management process under its ISO 27001:2022-certified and SOC 2 Type II-audited Information Security Management System. All components are documented and tracked in asset and configuration registers, with updates version-controlled for traceability. ; ; Change requests in ServiceNow are reviewed by the Change Advisory Board for business, operational, and security impact. Approved changes undergo peer review, vulnerability scanning, and functional testing before deployment via Azure DevOps pipelines. Security impact is assessed by the Information Security Manager, with higher-risk changes subject to additional testing. Post-deployment, changes are logged, monitored, and rolled back if needed to maintain integrity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Unily’s ISO 27001:2022-certified and SOC 2 Type II-audited vulnerability management program uses continuous infrastructure, application, and code scanning, monthly server and endpoint patching, static and dynamic testing, software composition analysis, and CREST-approved penetration tests to assess threats. Risk reviews are conducted for new features, changes, or integrations. Patches are deployed in monthly cycles, with critical fixes applied immediately or within defined SLAs. Threat intelligence is drawn from vendor advisories, Microsoft updates, industry feeds, CVE/NVD databases, automated tools, and penetration test results. All remediation actions are tracked in a central risk register, verified by follow-up testing, and communicated to stakeholders.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Unily provides continuous protective monitoring through a centralized SIEM, aggregating logs from infrastructure, applications, firewalls, VPN gateways, and administrative actions. Potential compromises are detected via anomaly alerts, security rules, Microsoft Defender for Cloud, threat intelligence feeds, and vulnerability scan results. ; ; On detection, the Incident Response Plan is activated, outlining roles, communication, and containment steps. The Information Security Team investigates and remediates issues. Critical incidents (Priority 1) receive immediate 24/7 response, engaging engineers within minutes, while lower-severity cases are handled per service-level targets. All incidents undergo post-incident review to ensure effective remediation and strengthen future security posture.
• Incident management type: Supplier-defined controls
• Incident management approach: Unily’s incident management is governed by a documented Incident Management Policy, with predefined processes for common events such as security alerts, performance degradation, and service outages. Each process outlines roles, communication protocols, containment steps, and resolution workflows, ensuring consistent and rapid response. ; ; Users report incidents through the Service Portal, where authorized contacts can log cases, or via designated support email and Customer Success Manager. Priority 1 incidents trigger 24/7 response, with lower severities handled per agreed SLAs. Incident reports, including root cause analysis, impact, timeline, and remediation steps, are provided to the customer after resolution, supporting transparency and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: NQA
• ISO/IEC 27001 accreditation date: Saturday 16 November 2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Thursday 26 January 2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: NA
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: Soc type 1 and 2

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Volunteering opportunities for staff
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@unily.com. Tell them what format you need. It will help if you say what assistive technology you use.