Centerprise International Ltd

Centerprise Hybrid Cloud Replication Service

Centerprise's Hybrid Cloud DRaaS utilises Datto’s service suite provides a leading total DR/Backup platform. Data is encrypted and securely backed-up to both local appliance and an off-site datacentre, providing the ability to restore data and stand up recovered systems quickly and effectively on local appliance or in the cloud.

Features

• Automatic, secure backup to a UK-based cloud platform
• Fully managed service: Summary email reporting and Screenshot boot verification
• Web Portal access for monitoring / restores
• Advanced security via 256-bit encryption at source
• High levels of compression significantly reducing network bandwidth requirements
• Wintel, Linux and Mac support from Physical and Virtual environments
• Image-based backup to .vmdk format provides fast recovery and portability
• Application backup support with granular recovery
• Bare metal recovery to dissimilar hardware
• RPO 1 hour, RTO within 1 hour

Benefits

• Backup data and restore data or whole systems in minutes
• Ability to test recovery without affecting the ongoing service
• Local Sandbox testing environment available through appliance
• A fully managed service and expert assistance when required
• OPEX model allowing customers to buy as a service
• Flexible and scalable to meet specific requirements
• Available as cloud, hybrid cloud or dedicated solution
• Ransomware detection to combat security breaches and Malware

£432.00 to £1,498.00 a device a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

987518468443764

Contact

Tenders Team
01256 378 000
tendersteam@centerprise.co.uk

Planning

• Planning service: Yes
• How the planning service works: Centerprise's Hybrid Cloud Replication includes (optional) design, implementation and support throughout the transitional and integration period.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Centerprises's Hybrid Cloud Replication Service
  • Disaster Recovery as a Service (DRaaS)

Training

• Training service provided: Yes
• How the training service works: End User training can, if required, provide the knowledge base to undertake file recovery and restoration and the ability to self-monitor the service to supplement Centerprise's fully managed solution.
• Training is tied to specific services: Yes
• Services the training service works with: Hybrid Cloud Replication Service

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Centerprise shall fully support and assist the customer in on-boarding their data into the hybrid cloud solution.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Datto's UK-based Tier 3 datacenter cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Centerprise performs these assurances through, daily monitoring and customer reporting, network and infrastructure monitoring and annual rehearsal for recovery testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We support the Hybrid Cloud Replication Service, which is fully supported by Centerprise's Managed Service helpdesk.

Service scope

• Service constraints: Scheduled maintenance will be carried out in agreement with the customer, of which notification will be given 30 days in advance. ; In the case of emergency maintenance, the customer will be informed as soon as the issue has been detected.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response times are subject to the contracted level of Centerprise Service. Typically, these will be: Standard - Target 90 minutes initial response Comprehensive - Target 90 minutes initial response
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide a first line support telephone number, email ticketing support, online ticketing support and Webchat - all of which are supported by our second and third line resolver groups. Questions are responded to on a priority basis. Our user can manage status and priority of support tickets as well as accessing our technical support team via email, online portal or webchat. All our support levels are charged at the same rates. Our architects, consultants and technical support teams are wholly dedicated to ensuring the infrastructure supporting your applications and data are implemented and maintained to ensure peak performance

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Datto Inc.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 24/06/2008
• What the ISO/IEC 27001 doesn’t cover: The certification covers all Centerprise products and services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: 10/11/2018
• What the PCI DSS doesn’t cover: The certification covers all Centerprise products and services.
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Centerprise is committed to working towards ‘Carbon Neutral’ status, aiming to be carbon neutral by the end of 2050. Scope 1 and Scope 2 emissions have been reduced by 32.51% from our baseline in the year 2020- 21. Centerprise’s strategy expands beyond its internal business operations by ensuring the changes implemented flow into our product strategies. In this way, the organisations and communities in which Centerprise operates will also benefit. For example, today, Centerprise’s customers benefit from solutions • that reduce resource requirements and associated office and transportation costs, such as cloud-based services working from home, • Replacing petrol/diesel vehicles with electric vehicles • Using electronic communications to replace printed and posted materials and face to face meetings • utilising technologies such as Artificial Intelligence and Machine Learning to improve efficiency and lower the carbon intensity of operations • Procuring from low carbon suppliers.

  Covid-19 recovery

  Centerprise recognises Covid's impact on the UK economy and has made investments to help support job seekers and local growth stimulants. Centerprise has started a new Apprenticeship scheme to help provide young people with a career path in Sales. Each year, new apprentices will be added to a planned process of educating the individual through formal study and on-the-job training in different parts of the organisation, leading to a recognisable qualification. In South Wales, Centerprise has invested £5m in extending their premises to another 5,000 square feet to expand the recycling capability. This action has provided work to more people in a high unemployment area by utilising local contractors for the building work and providing new employment opportunities as the site starts operation.

  Tackling economic inequality

  Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is based on pure ability to perform, regardless of any other factor. This will include providing any aid needed to ensure that those with disabilities or other factors can contribute equally. Centerprise is happy to state that all employees are paid more than the basic living wage.

  Equal opportunity

  Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is based on pure ability to perform, regardless of any other factor. This will include the provision of any aids needed to ensure that those with disabilities or other factors can contribute equally.

  Wellbeing

  Centerprise care for the welfare of all staff. The following is a sample of the services offered:- • Subsidised Gym membership • Free fruit distributed weekly • Anonymous AI-based Mental Welfare service – AMY • 2 Wellbeing days for all staff

Pricing

• Price: £432.00 to £1,498.00 a device a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.