Placecube Ltd

Knowledge Hub Microsites

Your own branded mini website – microsite – hosted on Knowledge Hub to promote your knowledge, assets, resources and services publicly. An always open, accessible, digital exhibition space, where you can create responsive web pages, listings utilising Knowledge Hub’s extensive digital toolset, without the need for hosting and maintenance fees.


  • A microsite of easily navigable web pages with your branding.
  • Easy-to-configure page design and flexible digital layout.
  • Extensive digital collaboration toolset: discussion forum, library, news and more.
  • Categorise and tag information so it’s easily findable.
  • Powerful search function and content recommendations.
  • Administration tools: manage and organise content.
  • Visible publicly (www), and across Knowledge Hub, for extended coverage.
  • Fully responsive, WCAG AA accessible and easily added content translations.
  • Downloadable management reports and activity-based analytics.


  • Trusted, secure (https), UK-hosted.
  • Low cost, low code, open standards web pages.
  • No maintenance, hosting or upgrade costs.
  • Easy to manage and maintain.
  • Quick set up time: established within a few days.
  • Expert technical and content management support.
  • Full administrator training.
  • User-focused development and platform-wide upgrades.
  • Improved efficiency through shared resources.
  • Save time and money through re-use of established technology.


£800 to £1,550 a unit a year

  • Free trial available

Service documents

Request an accessible format
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G-Cloud 13

Service ID

9 8 7 5 2 5 5 4 7 0 4 8 0 0 5


Placecube Ltd Jenny Dias
Telephone: 020 8895 6756

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Scheduled maintenance takes place outside of the standard service hours of Monday-Friday 08:30-17:30. Planned maintenance downtime is always advertised in advance, and outside of these windows the service is normally available for use 24x7.
System requirements
No specific system requirements, but up-to-date web browsers preferable.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Full email helpdesk facilities are available Monday to Friday 08.30-17.30 (excluding bank holidays). Most emails to our support helpdesk are answered on the same working day and many are answered within 2 hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
As stated above, full UK-based helpdesk services are provided Monday to Friday 08:30-17:30 free of charge. Our helpdesk is staffed by a team of experienced community and content managers, who are not only able to advise on functional use, but can also provide advice and guidance using collaboration tools. See information below covering onboarding for more information.
Support available to third parties

Onboarding and offboarding

Getting started
New Interactive Show Spaces can be established quickly – within a few days – and site administrators are provided with full training on how to manage their content and collaboration tools. Full helpdesk support is provided Monday-Friday 08.30-17.30 (UTC) by Knowledge Hub’s experienced team of community and knowledge managers, who can advise on the functionality of the site, managing content and provide guidance on how to build engagement using any of the digital collaboration tools you may choose to use.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
When the service is no longer required, subject to legislation, including General Data Protection Regulations, a backup of all appropriate data and file content can be provided on request in encrypted zip format.
End-of-contract process
Any extraction or migration of data would usually carry an additional charge depending on amount of data and format required. Once it is decided that a Knowledge Hub Show Space should be deleted, it will be removed from the site along with its content within an agreed period.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The mobile service is a responsive version of the main site. Web pages are displayed in an appropriate format for the device screen width. The service can be accessed on Android, iOS and Windows Phone.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Accessible via easy-to-use interface available over the internet through web browser.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Third party testing, customer testing, internal testing.
What users can and can't do using the API
Knowledge Hub members may use the API to display content on external sites.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Show Spaces can be branded and laid out to your requirements.


Independence of resources
The service is proactively monitored and auto-scaled.


Service usage metrics
Metrics types
Google Analytics code can be added in order to monitor sessions, visits, page impressions etc. and managed through own GA dashboard and account.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other data at rest protection approach
All data encrypted at rest using AES-256.
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Any files uploaded to folders within a group library can be easily downloaded in a zip file. Other data can either be manually copied, or could be provided as an encrypted zip file (see previous question for additional detail). The platform also has built-in export tools to download a compressed archive of data (LAR file).
Data export formats
  • CSV
  • Other
Other data export formats
  • Zip file
  • Files can be downloaded in the format they were uploaded.
  • LAR (zip) files
Data import formats
  • CSV
  • Other
Other data import formats
  • Most file types supported for upload to group library.
  • LAR (zip) file

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We aim to provide at least a 99.9% uptime service availability level. The service is fully resilient, with no single points of failure throughout the technology stack. The service comes with a 4-hour recovery time objective (RTO) and a 1-hour recovery point objective (RPO). This means that in the event of a major loss of infrastructure, the service would be available again within 4 hours, with a data loss of no more than 1 hour.
Availability excludes agreed scheduled maintenance events, customer-caused or third party-caused outages or disruptions, or outages or disruptions attributable in whole or in part to force majeure events. Any service-impacting planned maintenance work is always performed outside of UK business hours, with adequate notification to our clients.
We take nightly backups of all operating system and user data, with a 35-day backup retention as standard.
Approach to resilience
Redundancy across all application tiers, spread across multiple physical data centres.
Outage reporting
Incidents such as an unexpected break in service are reported on directly to members within the Knowledge Hub and via email. We use our KHub Connects group as a place for open feedback about the service. Any member of the Knowledge Hub may report a problem with the service for investigation via our helpdesk, which operates Monday to Friday 08.30-17.30.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Users login with a username and password or sign in via federated authentication method, such as Google, Linkedin, or any OpenId Connect provider.
Access restrictions in management interfaces and support channels
Access rights to management interfaces within Knowledge Hub are only allocated to name administrators only via defined role permissions.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
All users have individual access through their email address and their own password, private to them. Authentication is also possible through Open ID Connect.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
UKAS by Bureau Veritas
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The scope of the certification covers all areas of security management.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow ISO standards and processes. Placecube have a policy and manual set that all staff must accept sign and adhere to.
The organisation leadership team commit its support to the ISMS and empower the Chief Security Officer to undertake any steps necessary to achieve the objectives of this policy and will ensure that its information security management practices are suitable for:

• Confidentiality of information.
• Integrity of information and services are maintained.
• Availability of information and services are maintained.
• Regulatory and legislative requirements are met.
• Continuous improvements being made to the Information Security Management System.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change Control Policy and Procedure – Specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. We are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Services are monitored continuously, with alerting to the support team, who assess the potential compromise and undertake corrective action according to the severity threat level.
Incident management type
Supplier-defined controls
Incident management approach
Managed through our support desk. The CSO and ISO ensure appropriate action taken in accordance with ISO27001 Incident management policy.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Placecube will be Net Zero by 2030.

All employees and associates/contractors work from home, eliminating the need to travel to and from work. Travel to attend face to face meetings is undertaken only when absolutely necessary and journeys made via public transport, unless impractical to do so.

We use technology and digital tools to conduct our business, reducing the use of paper and printing. Supplies are procured from environmentally friendly sources. In an effort to tackle economic inequality we recycle computer equipment and mobile devices to benefit those most in need.

We encourage employees to adopt environmentally sustainable working practices and to contribute ideas as to how we improve.

We have ceased the use of ‘branded goodies’ at conferences and are exploring more environmentally friendly approaches.
Covid-19 recovery

Covid-19 recovery

Minimal impact due to Virtual working
Tackling economic inequality

Tackling economic inequality

We work collaboratively and ensure that our clients never pay twice for the same development, actively promoting re-use, and repeatable services.

Digital Place is open-source, and non-proprietary, meaning that our customers can choose to resource new digital projects internally, or through local supply chains. Our promotion of local economic opportunities extends beyond the confines of the Authority, for we actively encourage collaboration by making the platform free to use for partner organisations and community groups. The product can be shared at no additional cost - delivering real economic gain for the public purse.

Supporting the development of strong integrated communities, through the use of the Digital Place Platform delivers a meaningful impact on local employment and economy – benefiting the wellbeing of those communities.

In an effort to tackle economic inequality we recycle computer equipment and mobile devices to benefit those most in need.
Equal opportunity

Equal opportunity

Placecube embraces diversity, inclusion, and equality through our people. Our actions, supported by our various policies and processes enable this. We are committed to the Living Wage movement, are Disability Confident, and support the Armed Forces Covenant.
We recognise that the social value of place-based, connected, local public service can transform the lives of the most vulnerable in communities and make best use of the public purse, so that ever tightening resources can be focused on priorities and not duplication.
We contribute to the public sector and the not-for-profit sector through our free-to-use open knowledge exchange platform. Through Knowledge Hub, we contribute to best practice sharing and collaboration, supporting sector-led improvement, knowledge retention and skills development.

Our product, Digital Place, facilitates and promotes collaboration and knowledge sharing across communities, without location restraints. Our commercial model is designed to remove barriers to growth, so that our customers feel empowered to engage the communities they serve. For example, multi-agency use is part of our standard subscription in order to remove limits on users, enabling collaboration without additional cost.


The company and its leadership team are focused on the mental health and wellbeing of all our employees, clients, customers, partners, and suppliers, which has a positive impact on productivity and wellbeing. We have appointed a Mental Health First Aider to support our objectives.


£800 to £1,550 a unit a year
Discount for educational organisations
Free trial available
Description of free trial
A free trial network can be set up in our test site for a limited period of up to 30 days in order for potential clients to assess the capability and tools.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.