Binary Vision

Website, Web Applications and Intranet support, delivery and deployment on open source CMSs

From discovery through to support. Migration, configuration and ongoing iteration – for robust and responsive websites, webapps, PWAs, microsites and intranets, built on Open Source cloud-based Content Management Systems (WordPress, Masa/Mura, CMS). We will support you every step of the way to launch – and after.

Features

• Easy-to-use online issue (and ticket) tracking
• Open source and open standards, responsive design (mobile-friendly)
• Highly accessible (WCAG AA) including for mobile, touch, voice
• User-centred, user-tested websites and intranets
• Cloud hosting provider agnostic, experienced with JSF platform
• Search optimisation (SEO, Strategy and delivering)
• Enterprise search using Solr or Elastic
• Support for progressive web apps (PWAs)
• Integration with other services (e.g. CRM) via APIs or feeds
• Free, open source CMS systems: WordPress, Masa CMS (also Mura)

Benefits

• Really friendly and supportive staff and ethos
• Simple online issue (and ticket) tracking
• No supplier or vendor lock-in (open source, open standards)
• Two open source CM systems for best fit, low cost
• Experience working across government e.g. HMRC, RAF, MRC, MOD
• Delivery on MOD's Joint Server Farm and MODCLOUD
• Optimised for a range of devices: desktop, tablet, phone
• Easy to use. Supports for federated publishing.
• Publish documents as HTML not just PDF great SEO/findability
• Support for complex content e.g. data visualisations, interactive models

£500 to £1,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pnorris@binaryvision.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

987616956264479

Contact

Paul Norris
020 7490 1010
pnorris@binaryvision.com

Planning

• Planning service: Yes
• How the planning service works: We will work with you to understand user needs and business needs, during discovery. We can then explore options through alpha/prototype phases, using an approach that is aligned to the GOV.UK Service Manual. We can also help analyse any existing content and assess what needs doing for migration (eg using a content audit paired with analysis of analytics).
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training to support the systems we deliver / care for.; ; This can be on or off-site (or remote) and are usually supported with a training document. These make good use of highlighted screen captures - so it is easy for users to see what to do.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Masa CMS
  • Wordpress
  • Strapi CMS
  • Support tools e.g. Trello

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We create a cloud migration plan with and for our clients. This can include automated and / or manual migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our core CMS platforms are already extensively tested and additional configuration work by us is also rigorously checked:; ; Automated testing (using Ghost inspector, Selenium) is used to supplement unit testing and check that systems work well. Manual testing is also performed as needed.; ; We can also perform load testing to agreed traffic levels, for instance using Load Impact.

Security testing

• Security services: Yes
• Security services type: Security risk management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide friendly support for cloud-based websites and digital services, built on open source platforms such as Masa (previously known as Mura) and WordPress.

Service scope

• Service constraints: Not applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary according to support plan.; ; Typically rapid response within work hours, with out-of-hours response for Critical issues.; ; SLA available on request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Trello for support. Accessibility is subject to their capabilities.
• Web chat accessibility testing: N/A
• Support levels: Support plans are operated using tickets, with various costing options available (see below).; ; Each ‘ticket’ covers up to one hour (for instance, 2.5 hours is three tickets) and tickets are valid for one year (after which they expire).; ; You can always ring us or email with any critical requests but for normal support issues we use Trello, and a Google ‘sheet’ so you can keep an eye on ticket usage.; ; Ticket costs are arranged in bands - with economies of scale:; ; (1) £7k – under £12k: £140/ ticket. (2) £12k – under £20k: £130 / ticket. (3) £20k – under £50k: £125 / ticket. (4) £50k and over: £120 / ticket.; ; We typically provide support in work hours (see above for response times) - this is open to change by mutual agreement.; ; We provide a highly skilled and informed account manager to each of our clients.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Fighting climate change; ; Binary Vision is committed to minimising the impact on the environment from its operation and products wherever practicable.; ; Our full Environmental Policy is available on request.

  Equal opportunity

  Equal opportunity; ; Binary Vision Ltd is an equal opportunities employer in which individuals are employed solely on the basis of their relevant merits and abilities without regard to their:; - race, ethnic origin or nationality; - religious belief; - gender or sexual orientation; - age; - marital or parental status; - disability; ; Our Equal Opportunities policy is available on request.

Pricing

• Price: £500 to £1,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pnorris@binaryvision.com. Tell them what format you need. It will help if you say what assistive technology you use.