ILLUMINET SOLUTIONS LIMITED
Automation - RPA Centre of Excellence Accelerator
Robotic Process Automation (RPA) Centre of Excellence (CoE) accelerator helps our clients establish robot creation and management capability. Guaranteed to propel clients to where they can rapidly define, build and deploy their own process automations with confidence to operate in a world where robots sit alongside their key knowledge workers.
Features
- Resource Centre right roles resourced with appropriate experience training
- Help define organisation structure and assist in populating the team
- RPA Tooling Ecosystem the right tools and infrastructure
- Knowledge to build your Robotic toolbox to support automation needs
- Processes - identify, assess, prioritise, develop and deploy automation assets
- Embed proven RPA productivity methodologies to support your RPA journey
- Operating Model monitor, maintain robotic assets ensuring reliable integration
- Overlay customised operating model to tightly integrate RPA
- Governance compliance with policies and procedures to guarantee benefits
- Incorporate RPA Governance to optimise control and minimise risk cost
Benefits
- Reduced labour costs and potential to avoid recruitment costs
- Increased accuracy on repetitive tasks
- Recognise and utilise patterns in decision making
- Reduce risk due to human error
- Improve customer satisfaction by increasing responsiveness and reducing errors
- Improve data quality by accurately collecting data at interaction point
- Improved security as robots only do as authorised to do
- Ensure compliance with policies and procedures to guarantee expected benefits
- Delay and/or avoid expensive upgrades to legacy systems
- Accelerating digital transformation while extending the life of past investments
Pricing
£10,000 to £60,000 a unit a quarter
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@illuminetsolutions.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 8 7 9 9 1 0 3 7 8 7 6 2 4 5
Contact
ILLUMINET SOLUTIONS LIMITED
Stephen Farmer
Telephone: 01202 770162
Email: enquiries@illuminetsolutions.com
Planning
- Planning service
- Yes
- How the planning service works
-
Organisations, both private and public sector, find measuring and improving IT productivity increasingly difficult as there is not always a tangible outcome from the resources used in delivery. Increasing pressure to reduce costs and drive up performance, especially during periods of recession or uncertainty, make the RPA Centre of Excellence Accelerator a key component of any IT planning strategy, not just for business survival, but for competitive market advantage
Robotic Process Automation (RPA) is a non-invasive technology (requiring no changes to your underlying digital systems) which is governed by your business logic and inputs, that enables you to selectively automate business processes.
Using RPA tools, a company can configure software scripts, typically called a “robot” or “bot”, to interact with your digital systems in the same way as a regular employee would.
Building on Illuminet’s Productivity Accelerator, our approach is to help client’s build their own Centre of Excellence (CoE), so that they can be independent and able to continuously drive the optimisation and automation of processes. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Over the course of the 90 days the Illuminet consultant will provide your team with a methodology which is repeatable, strengthening the organisations RPA productivity management. The consultant will leave you with a cadre of trained RPA Productivity Advocates who can champion continued productivity improvements.
Further training/coaching/support can be arranged as an additional service to support the 90 Day RPA Centre of Excellence Accelerator Spin Cycle™. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- The Client to provide: 1. The War Room - dedicated for 90 days. 2. The Wall – where progress can be visualised effectively 3. Hurdle and Barrier boards 4. A team of people covering the key areas of the IT and Business 5. Team members to attend kick-off, key workshops, key stage review sessions, status reviews and wrap-up session. 6. Management buy-in for the 90 days engagement 7. Appropriate and timely engagement from the Steering Team. 8. Timely access for the Illuminet Team to avoid delays in initiation and progression of activities. 9. Timely provision of requested data / information
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- As part of the standard 30 days support the Illuminet consultant will respond to emails from the Spin Cycle Core Team. Emails will be acknowledged within 24 hours of receipt.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support, motivation and facilitation is provided either on-site, via email or over the phone throughout the 90 days duration of the Spin Cycle.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
Fighting climate change
Our efforts to be greener began in 2019 with the announcement of our flagship initiative, Treevolution. In 2022, we took the next step and initiated work to be Net Zero by 2035. Now, embedded in our work culture is a drive to do more for the environment, with a dedicated Eco-Ambassador team. We challenge ourselves to improve our operations and use sustainability as a catalyst for innovative thinking that results in a great, and green, service to our clients. This is our Green Guarantee.
One key part of our mission is to have a positive impact on the environment. Treevolution, was the first of many environmental initiatives to have been implemented. We pride ourselves on having a strong relationship with both The Yorkshire Dales Millennium Trust and The National Forest Foundation, in which we plant 1 tree per consultant per week, 5 trees per permanent position filled and 10 trees per product delivery.
We have planted nearly 17,000 trees in the UK and are well on our way to 18,000 trees globally.Equal opportunity
Illuminet’s values and behaviours are at the heart of everything we do, ensuring our approach and delivery is in harmony with the testimony ‘All human beings are born free and equal in dignity and rights’. We are immensely proud that all our business practices are conducted in an honest, transparent, inclusive and ethical manner. This includes, but is not limited to, our commitment to recruiting, developing and retaining the most talented people regardless of background.
Pricing
- Price
- £10,000 to £60,000 a unit a quarter
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@illuminetsolutions.com.
Tell them what format you need. It will help if you say what assistive technology you use.