Aqovia

Cloud-Native Application Lifecycle Management (ALM) Solutions for Public Sector

Aqovia delivers AI-driven cloud-native ALM solutions emphasising smart content delivery through advanced dashboards, portals, and workflow management. Trusted by UK local authorities including Barnet, Richmond, Westminster, Wandsworth, and the Port of Dover our robust DevOps practices ensure scalable, secure cloud solutions, enhancing efficiency and service delivery in the public sector.

Features

• Automated Development Environment: Tailored coding, testing, deployment for government needs.
• Continuous Integration/Deployment: Quick, high-quality software release capability.
• Performance Monitoring: Real-time tools for optimal performance.
• Security Compliance: Ensures adherence to government security standards.
• Scalability Solutions: Automatically adjusts resource usage; no manual input.
• Collaborative Tools: Promotes cooperation across departments and agencies.
• Documentation Automation: Simplifies creation and management of documents.
• Cloud native roadmap and delivery approaches
• User Training and Support: Comprehensive programmes ensure effective usage.
• Multi-Cloud DevOps Support: Boosts efficiency across diverse cloud platforms.

Benefits

• Development Speed: Significantly enhances code development pace.
• Recovery Time Reduction: Drastically improves mean recovery time.
• Faster Deployment: Speeds up commit to deployment process.
• Change Failure Reduction: Reduces deployment failure risks substantially.
• Reliability and Resilience: Boosts stability in production environments.
• Operational Efficiency: Streamlines workflow, automates tasks.
• Cost-Effective Scaling: Scales services independently, reducing costs.
• Improved Fault Isolation: Better identifies and resolves issues.
• Innovation Enablement: Frees resources, focuses on innovation.
• Enhanced User Satisfaction: Leads to happier end-users, better outcomes.

£700 to £1,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louis.sutherland@aqovia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

988226783343209

Contact

Louis Sutherland
07473520134
louis.sutherland@aqovia.com

Planning

• Planning service: Yes
• How the planning service works: Aqovia engages in a comprehensive discovery process with our clients to identify the most effective solutions for their cloud-native requirements. This includes deciding whether the implementation should be as a service or hosted on public or private clouds, based on the client's specific needs.; ; Our strategy is customised according to the client's current stage in their cloud-native adoption journey and the investments they have already made in existing platforms and technologies. We bring together multidisciplinary product engineering teams that are skilled in cloud-native applications. These teams are adept at both delivering and supporting applications and cloud-native platforms, employing an agile methodology throughout the development and implementation phases.; ; This tailored approach ensures that our solutions are not only aligned with our clients’ strategic goals but also enhance their operational efficiency and security posture, leveraging the latest in cloud-native innovations to deliver robust, scalable, and secure applications.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Aqovia offers comprehensive training as part of our Cloud-Native Application Lifecycle Management (ALM) Solutions for the Public Sector. Our programs are specifically designed not only to educate but also to empower organisations through a 'train the trainer' approach. This strategy enables internal champions to further disseminate knowledge and skills across various teams, ensuring widespread competence and self-sufficiency.; ; The training covers deployment, management, and security of cloud-native applications, with a strong emphasis on knowledge and skills transfer. This ensures that public sector teams can manage their applications effectively and adapt to new technologies and processes quickly. Additionally, our 'One Team' concept fosters collaboration and shared understanding among all participants, enhancing the organisational capability and readiness for ongoing technological advancements.; ; These training sessions are crafted to provide lasting value, equipping organisations with the tools and understanding necessary to drive high-level organisational improvements and achieve sustainable success in their cloud-native initiatives.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Aqovia provides comprehensive migration services to help buyers transition to the cloud or move between cloud services. Here's our approach:; ; Initial Assessment and Planning: We assess the client's existing infrastructure to determine the best cloud strategy. This includes choosing which applications to migrate and in what sequence to minimise disruption.; ; Cloud Selection and Configuration: We recommend suitable cloud platforms based on cost, performance, security, and compliance needs. We configure these platforms to meet specific client requirements.; ; Data and Application Migration: Using proven methodologies, we migrate data and applications efficiently, ensuring minimal downtime and maintaining data integrity.; ; Security and Compliance: During migration, we implement strict security measures and ensure compliance with relevant standards, setting up firewalls, encryption, and access controls.; ; Testing and Validation: After migration, we conduct thorough testing to ensure the applications function correctly in their new environment.; ; Ongoing Support and Optimisation: We provide continuous support and optimisation services to address any operational issues and improve cloud resource usage.; ; Aqovia's expert team ensures a smooth and secure transition to the cloud, allowing clients to fully benefit from cloud computing capabilities.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Aqovia offers quality assurance and performance testing services. Here's how we support buyers:; ; Testing Strategies: We create comprehensive strategies covering functional, integration, performance, and security testing tailored to each project.; ; Automated Testing: We use advanced tools to enhance testing efficiency and accuracy.; ; Performance Benchmarking: We conduct tests under various load conditions to ensure the application meets performance expectations.; ; Security Audits: Our testing includes rigorous security assessments to identify vulnerabilities.; ; CI/CD Integration: We integrate continuous testing within the CI/CD pipeline, identifying and addressing issues early in the development cycle.; ; Reporting and Feedback: Detailed reports and feedback ensure clients are well-informed about test outcomes and improvement areas.; ; Aqovia’s approach ensures that applications are not only functional but also robust, secure, and optimised for performance.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Aqovia provides ongoing support for cloud hosting and software services, ensuring robust operational continuity for our clients. Here's how we support these services:; ; Buyer Hosting or Software: We support both the buyer’s hosting or software platforms and those provided by Aqovia, ensuring seamless integration and management.; ; Hosting or Software Provided by Third-Party Organisations: Aqovia also extends its support to hosting or software services provided by third-party organisations, ensuring comprehensive coverage and assistance.; ; Support Services Include:; ; Proactive Monitoring: Continuous monitoring of cloud environments to ensure optimal and secure operation.; Troubleshooting and Issue Resolution: Rapid response to operational issues, minimising downtime and disruption.; Updates and Maintenance: Scheduled updates and maintenance to enhance functionality and security.; Technical Assistance: Direct access to our experts for any technical queries or assistance required by the client.; Performance Optimisation: Regular reviews and tweaks to ensure that the hosting or software services perform at their best.; ; These ongoing support measures are part of Aqovia’s commitment to delivering high levels of service continuity and client satisfaction across all cloud hosting and software services we manage.

Service scope

• Service constraints: Aqovia does have certain service constraints that buyers should be aware of, particularly concerning the availability of support services. Our support is primarily available remotely, which ensures efficient and rapid response times across geographies but may limit in-person engagement options. This constraint is designed to optimise resource allocation and response efficiency, focusing on delivering high-quality and timely support through digital channels​​.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Where appropriate our platform support is relevant, as per below.; ; Priority Level Agreement Priority 1: Acknowledgement: Within 1 hour. Work-Around: Within 4 hours. Fix: ASAP. Priority 2: Acknowledgement: Within 1 hour. Work-Around: Within 8 hours. Fix: ASAP. Priority 3: Acknowledgement: Within 1 hour. Work-Around: Within 5 days. Fix: As agreed. Priority 4: Acknowledgement: Within 1 hour. Work-Around: Within 3 weeks. Fix: In next release.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support Levels: Standard Support: Included with all subscriptions, grants access to our helpdesk and online resources. Report issues and request assistance via ticketing system or email, with guaranteed response times per our SLA. Available during regular business hours. Premium Support: Available for an extra fee, extends service hours, reduces response times, includes proactive system checks, and frequent performance reports. Costs: Standard Support: Included in subscription fee. Premium Support: Costs vary based on service tier and additional features required. Tailored for those needing more than Standard Support. At Aqovia, we offer tailored technical support: Technical Support Roles: Customer Success Manager (CSM): Assigned to every subscriber, technically skilled, understands and meets business requirements, main point of contact ensuring a smooth experience. Escalation to Technical Experts: Support may escalate to include a Technical Account Manager (TAM) or Cloud Support Engineer based on complexity and technical demands. These specialists offer deeper technical expertise and strategic support, ensuring technology aligns effectively with business goals. Our need-based escalation approach guarantees appropriate support levels when required, maintaining efficiency and effectiveness without constraints of standard or premium service tiers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Aqovia's offerings - such as our NeuerEnergy ESG platform - are at the forefront of addressing climate change through our G-Cloud services, actively supporting the UK government's environmental goals. Our platform facilitates comprehensive carbon footprint analysis and management, helping organisations transition towards low-carbon operations. By implementing our technology, clients can monitor and reduce emissions across all aspects of their business, contributing to the national target of net zero emissions. Our approach includes the integration of renewable energy sources, optimisation of energy use, and strategic planning for long-term environmental sustainability. Through collaboration with industry experts and leveraging cutting-edge technology, we provide actionable insights and scalable solutions that enhance environmental stewardship while maintaining business efficiency and compliance with evolving environmental regulations. This proactive engagement not only supports our clients' sustainability goals but also aligns with global efforts to combat climate change, reinforcing our commitment to responsible environmental management.

  Covid-19 recovery

  In response to the COVID-19 pandemic, Aqovia has developed robust solutions to support the recovery and resilience of businesses and communities. Our remote working technologies have been pivotal in maintaining continuity for organisations while ensuring the health and safety of employees. We offer tailored services that help businesses adapt to new operational challenges, such as configuring workspaces for social distancing, enhancing digital security for remote operations, and supporting mental and physical health in the workplace. Our efforts extend beyond immediate recovery, aiming to build long-term resilience against future disruptions. By promoting innovative work practices and sustainable business models, we help organisations navigate the post-pandemic landscape. This commitment to recovery is reflected in our partnerships with health organisations and community groups, where we provide support and resources to manage the ongoing impacts of the pandemic, strengthen community ties, and foster a culture of health and well-being.

  Tackling economic inequality

  Aqovia is dedicated to reducing economic inequality through our G-Cloud services by fostering job creation, entrepreneurship, and educational opportunities. We focus on areas with high unemployment and economic deprivation, implementing programmes that equip individuals with the necessary digital skills for today's job market. Our initiatives include partnerships with educational providers to provide training and certifications that are directly aligned with industry needs. We also support small businesses and startups by offering access to our platforms and expertise, enhancing their growth potential and economic impact. By creating opportunities for people who face barriers to employment, such as those from disadvantaged backgrounds or with disabilities, we contribute to social mobility and economic diversity. Our comprehensive approach not only addresses immediate job needs but also prepares the workforce for future technological advancements, ensuring long-term economic sustainability and equality.

  Equal opportunity

  Aqovia champions equal opportunities by embedding inclusivity into our corporate culture and business practices. Our commitment is demonstrated through rigorous adherence to equality and diversity policies, proactive recruitment strategies that target underrepresented groups, and continuous training programs that promote an inclusive workplace. We monitor our progress through regular audits and feedback mechanisms, ensuring that our goals for diversity and inclusion are met and that all employees feel valued and empowered. By fostering a culture that respects and celebrates diversity, we attract and retain a talented workforce that reflects the communities we serve. Our efforts extend beyond employment, influencing our supply chain and partnership choices, where we advocate for equal opportunities and support businesses that uphold similar values.

  Wellbeing

  Prioritising the wellbeing of our employees, Aqovia has implemented a comprehensive health and wellness program that addresses both physical and mental health. Our initiatives include flexible working arrangements that accommodate personal and family needs, and mental health support services to promote preventive care. We believe that a healthy workforce is more productive and engaged, and our policies are designed to support our employees in achieving a balanced and fulfilling work-life experience. By investing in health and wellbeing, we enhance employee satisfaction and retention, reduce absenteeism, and improve overall business performance. Our approach is holistic, considering various aspects of wellbeing, including financial health, career development, and social connectivity, ensuring that our employees are supported comprehensively throughout their tenure with the company.

Pricing

• Price: £700 to £1,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louis.sutherland@aqovia.com. Tell them what format you need. It will help if you say what assistive technology you use.