TOTALITY SERVICES LONDON LTD

JumpCloud Open Directory Platform Support

Deployment, Management & Support for the JumpCloud Platform. JumpCloud provides identity & access management (IAM) solutions. It allows organisations to securely manage user identities, devices, and applications from a single cloud-based console.

Features

• Central Cloud based directory management
• Cross Platform Support (Mac, Windows, Linux & mobile apps)
• Security policies for devices & endpoints
• Single Sign-On; SAML 2.0, SCIM & LDAP
• Centralised SSH key control
• Many pre-configured APIs & custom PowerShell integrations
• Multi-Factor Authentication
• Active Directory Integration
• Compliance Reporting
• Ease of deployment & management (scalable)

Benefits

• Easy Onboarding / Offboarding of Staff
• Extensive Single Sign On allows easy application management
• Group provision of approved applications in seconds
• Compliance assurance - generate reports for regulatory compliance and audits
• Grow your infrastructure without worrying about scalability
• 24/7 responsive support for any assistance needed
• Increased Security through MFA, disk encryption & SSH Keys
• Cost efficiencies against traditional directory services

£12.00 to £18.00 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.saville@totalityservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

988251223464188

Contact

John Saville
+442037443105
john.saville@totalityservices.co.uk

Planning

• Planning service: Yes
• How the planning service works: No obligation & free-of-charge technical discovery to scope out required implementation project work. This scoping exercise will enable a fully transparent Proposal detailing all required actions, time & cost to deliver the project in cost & time parameters.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: JumpCloud

Training

• Training service provided: Yes
• How the training service works: Cloud Platform Training sessions will focus on advanced topics including cloud architecture, services, security best practices and cost management strategies for Cloud Admins.; End User training is carried out through workshops and live training sessions focused on platform and task demonstrations.
• Training is tied to specific services: Yes
• Services the training service works with: JumpCloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our role is to facilitate a smooth transition to the cloud or between cloud services. We do this by assessing your companies infrastructure, applications & data to formulate a tailored migration strategy. This will involve selecting the most appropriate cloud solution based on your current infrastructure and growth requirements.; Once agreed, our Project engineers will begin the migration process, ensuring minimal disruption to operations. They will handle tasks suchs as data migration, application re-platforming and network configuration to fully optimise performance in the cloud environment. Throughout the migration, they will prioritise data security and compliance, implementing best in class security measures to ensure compliance requirements are met.; Post-Migration Support services are offered to manage the environment post deployment up to 24/7/365.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: JumpCloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: This process starts with our detailed Technical Discovery where all business limitations, requirements & goals are assessed and documented ahead of a detailed Proposal which will include all required actions and time to ensure that performance benchmarks and quality metrics are met.; We would then advocate a proof of concept testing phase where a test environment is set-up to assess load testing, stress testing, security testing and user acceptance testing.; On formal approval of the above we will begin the full cloud migration project with weekly meeting to assess progress against clearly defined milestones.; Throughout the migration, testing and full deployment all elements will be clearly defined and documented to allow for successful ongoing management.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Remote IT Support for the JumpCloud admin Platform. Key features:; Managing and resolving Security Alerts, API Integrations, SSO Integrations, Onboarding / Offboarding Staff, Application management.

Service scope

• Service constraints: The only constraints are the vendors compatibility requirements.; ; https://jumpcloud.com/support/agent-compatibility-system-requirements-and-impacts

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Vendor response times are dependent on support contracts and are fully detailed here:; ; https://jumpcloud.com/policies
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web browser through the JumpCloud website
• Web chat accessibility testing: Not known
• Support levels: The support policies can be viewed at: https://jumpcloud.com/policies; ; https://jumpcloud.com/support/contact-jumpcloud-support

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: JumpCloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO QSL
• ISO/IEC 27001 accreditation date: 29/11/2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  We have commited to plant trees for every review we receive:; https://www.feefo.com/uk/business/features/treefo

  Wellbeing

  The wellbeing of our staff is of the utmost importance - we offer all staff free gym membership and a free lunch on Fridays. We have a designated break out area for quiet or prayer time to give staff time away from their tasks throughout the day.

Pricing

• Price: £12.00 to £18.00 a licence a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.saville@totalityservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.