RELIANCE HIGH-TECH LIMITED

Eagle Eye Cloud Video Surveillance provided by Reliance High Tech

Eagle Eye Networks is a cloud video surveillance company delivering secure, AI-powered camera management. Its platform enables real-time monitoring, analytics, and scalable storage across locations. Businesses use Eagle Eye to improve security, operations, and insights through open architecture, cybersecurity focus, and easy integration with existing systems and modern cloud infrastructure.

Features

• Cloud-managed video surveillance platform (VSaaS)
• Secure camera connectivity via bridge and direct-to-cloud
• Centralized device provisioning, monitoring, and lifecycle management
• Encrypted video transmission and storage end-to-end
• Multi-site support with unified dashboards and role-based access
• Smart search, alerts, and event-based video review
• Scalable cloud storage with flexible retention policies
• High availability architecture with automated failover and recovery
• Remote firmware updates and health diagnostics for devices
• Audit logging and compliance-ready user activity tracking

Benefits

• Centralized video security across all locations in one platform
• Faster incident response with real-time alerts and smart search
• Reduced onsite maintenance through remote monitoring and updates
• Scales easily from single site to global deployments
• Improved reliability with cloud redundancy and high availability
• Secure access with role-based permissions and audit trails
• Lower infrastructure costs versus traditional on-prem NVR systems
• Simple user experience for operators, admins, and investigators
• Flexible retention and storage options to meet compliance needs
• Integrates with existing security systems via APIs and partners

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reliancehightech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

988317274332792

Contact

Nicola Verrier
08451210802
info@reliancehightech.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Access control and door entry management systems
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Eagle Eye supports many ONVIF-compatible cameras, but buyers should note that ONVIF conformance varies by manufacturer and model. For third-party cameras, ONVIF Profile S support is typically required to enable standards-based video streaming and basic device interoperability. Cameras that do not fully implement Profile S (or have incomplete ONVIF implementations) may experience limited functionality such as unreliable discovery, missing stream options, or reduced control features. Some advanced capabilities (audio, I/O, PTZ controls, or edge analytics) may require additional ONVIF profiles or vendor-specific integrations. For best results, customers should validate camera compatibility and firmware versions against Eagle Eye recommendations before deployment.
• System requirements:
  • Reliable internet connection for cloud access and remote management
  • Outbound HTTPS (TCP 443) permitted to Eagle Eye cloud
  • Supported IP cameras, preferably ONVIF compliant or certified models
  • On-site bridge/recorder appliance or supported server for video ingest
  • Sufficient LAN bandwidth for cameras and viewing requirements
  • Modern web browser for client portal access (Chrome/Edge)
  • Mobile access requires iOS or Android with app installed

User support

• Email or online ticketing support: Yes
• Support response times: Reliance provides email and online ticketing via our centralised service platform. Both in out of normal business hours we respond within 20 minutes, then progressed according to priority and agreed SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Reliance provides structured support packages aligned to familiar Bronze, Silver and Gold contract levels. Each package sets out the agreed support scope, service hours, escalation routes, reporting and service review arrangements, with service levels tailored to the client’s operational risk and estate complexity. Pricing is provided on a per-client basis because it depends on factors such as the size and configuration of the solution, the number of sites and users, integration requirements, and the response cover required.; ; Support is delivered through a combination of triage and remote support and nationwide field engineering. Where applicable, issues are assessed remotely first to confirm impact, identify the cause and, where possible, restore service without a site visit. If attendance is required, we deploy suitably skilled engineers from our nationwide team, supported by in-house technical specialists.; ; Service levels are agreed per client, but for most operationally critical environments we typically work to a 4-hour response for critical incidents, with clear communication throughout and progress tracked via our centralised service platform. Where the requirement calls for enhanced assurance and faster outcomes, we can also provide dedicated on-site engineering resource, including embedded support, to suit the estate, operating hours and governance needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Reliance helps users get started through a structured onboarding approach that makes sure the service is set up correctly, users are confident, and day-to-day operations run smoothly from the outset. We begin by confirming the buyer’s requirements, user roles and operational workflows, then support initial configuration, user set-up and integration checks as required.; ; We provide a mix of training and guidance to suit different teams and locations. This typically includes onboarding sessions, role-based user training, and administrator training for those responsible for managing users, permissions and site settings. Where the estate or operational model benefits from it, we can also deliver on-site training and floor-walking to support go-live.; ; Users are supported with clear documentation, quick reference guides and agreed operating procedures, alongside access to our centralised service platform for raising and tracking queries. After go-live, we offer follow-up sessions to reinforce best practice, introduce new features and ensure the service continues to meet the buyer’s needs over time.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At contract end, Reliance works with the buyer to agree what data needs to be extracted and in what format (for example user and access records, event and alarm history, audit logs, reports and configuration information). We then support export and handover using the platform’s reporting and export functions, and where appropriate API-based extracts for structured datasets. Any data retention and deletion is carried out in line with the agreed exit plan, contractual requirements and the buyer’s governance policies, with written confirmation of completion.
• End-of-contract process: At the end of the contract, Reliance follows an agreed exit plan to ensure an orderly handover and no loss of critical information. We confirm the end date, access requirements and responsibilities, then support the buyer to export relevant data and reports (for example audit history and event logs) and capture a final system configuration record for governance. We also complete account closure activities such as removing or transferring user access, closing open tickets, and providing a final service summary.; ; Included in the contract price is standard offboarding support including exit planning meetings, guidance on available export options, reasonable assistance to run standard exports, and administrative closure of the service. Additional cost may apply where the buyer requires enhanced exit services, such as large-scale or bespoke data extracts, API-led exports, extended support hours, on-site assistance, third-party coordination, or continued access beyond the contract end date. Any additional costs are agreed in advance and priced based on scope, complexity and the time required.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Reliance provides onboarding and offboarding documentation in accessible, commonly used digital formats (typically Word and tagged PDF) so buyers can use their preferred tools, including screen readers, zoom and display settings. Documents are written in plain language, with clear headings, consistent structure, meaningful link text and tables used only where they aid understanding. We avoid embedding key information solely in images and, where screenshots are helpful, we provide accompanying text to explain the steps.; ; Where required, we can supply large-print versions, reflow-friendly layouts and alternative formats agreed with the buyer. For offboarding, we provide clear, step-by-step instructions covering access removal, data export/retention decisions and handover activities, with named points of contact for support. If the buyer has specific accessibility standards or internal templates, we will align our documentation to those requirements as part of mobilisation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app is optimized for on-the-go access, live and historical viewing, notifications, and basic camera/PTZ control. It includes security features like fingerprint login and push notifications.; ; The desktop/web application offers the full suite of management tools, advanced analytics configuration, user and device management, layout customization, and integrations. It is ideal for administrators and power users.; ; Both platforms are designed to work seamlessly together, ensuring you have access to your video and system controls wherever you are.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Eagle Eye Networks provides a comprehensive service interface through the Eagle Eye Video API Platform. This platform offers a RESTful API that allows developers, resellers, and technology partners to integrate, expand, and customize video surveillance solutions. The API handles tasks such as interfacing with cameras, recording video, securely transmitting it to the cloud, storing it, and making it available for use in your applications. It also supports advanced features like AI analytics, events, alerts, notifications, and more.
• Accessibility standards: None or don’t know
• Description of accessibility: Eagle Eye can be accessed through any modern desktop browser with no installation required, providing full functionality for live and recorded video, camera and user management, analytics, and system configuration. Users can also connect via the mobile app on iOS, Android, iPadOS, and tablets, including live/history viewing, push notifications, PTZ control, and basic administration. For integrations, an open RESTful API supports third-party applications and custom workflows. For local, high-resolution, low-latency viewing, QL Stream is available when on the same LAN as the Eagle Eye Bridge/CMVR, and HDMI output on Bridge/CMVR devices enables direct on-prem monitor display.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The Eagle Eye Networks API enables users to integrate, manage, and extend their video surveillance system programmatically. Through the API, users can:; ; Set up the service by authenticating via OAuth 2.0, connecting cameras, and configuring basic account settings.; Make changes such as adding/removing cameras, retrieving live and recorded video streams, managing camera settings, accessing analytics and events, exporting video, and integrating with third-party systems (e.g., access control, POS).; Automate workflows like user management, alert handling, and video exports.; Limitations:; ; The API does not support every function available in the web interface; some advanced configurations, firmware updates, and certain administrative tasks may require manual action through the Eagle Eye web portal.; ; Physical installation and initial hardware setup (e.g., connecting bridges/CMVRs) must be performed onsite.; ; Some integrations or features (like advanced analytics setup or third-party app connections) may require additional configuration outside the API.; ; Overall, the API is robust for most integration and automation needs but is not a complete substitute for the full web interface, especially for initial hardware setup and some advanced administrative functions.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Eagle Eye Networks offers extensive customization options to tailor the Cloud VMS to your organization’s needs. Users can customize permissions and access through the Roles feature, allowing administrators to create, manage, and assign predefined or custom roles with specific sets of permissions. This streamlines onboarding and ensures consistent access control across teams. Administrators can also configure camera settings (such as resolution, retention, motion detection, and analytics), layouts for monitoring views, and alert/notification rules for specific events. Layouts and dashboards can be arranged to suit operational workflows, and users can create custom reports (e.g., camera snapshot, uptime, installation reports).; ; Customization is primarily performed by account administrators, who have full access to create and edit roles, adjust system and camera settings, manage users, and set up alerts. Non-admin users may be granted limited customization abilities based on their assigned roles, such as editing layouts or managing their own notification preferences. All customization is accessible through the web interface, with changes applied in real time. This flexible approach ensures that organizations can adapt the system to their security policies, operational requirements, and user responsibilities.

Scaling

• Independence of resources: Eagle Eye Networks ensures users are not impacted by others’ demand through a true cloud architecture with resource pooling, elastic scaling, and triple-redundant data centers owned and operated by Eagle Eye. Each customer’s video and data are stored redundantly at three separate locations, ensuring high availability and performance. The system dynamically allocates resources based on demand, preventing congestion or slowdowns caused by other users. Intelligent bandwidth management and continuous monitoring further optimize performance, so each user experiences reliable, uninterrupted access regardless of overall system load.

Analytics

• Service usage metrics: Yes
• Metrics types: Eagle Eye provides service metrics that help customers monitor and optimize system performance, including real-time device and system health for Bridges/CMVRs, cameras, and switches, along with image quality checks and confirmation that recording and retention policies are met. The platform also supports automated alerts for outages, network issues, camera malfunctions, motion, and analytics events. Reporting includes camera uptime/downtime, detailed user activity and audit logs, and tracking of video exports, archive usage, and sharing activity. Analytics metrics such as AI event counts (e.g., people, vehicles, license plates) and custom analytics reporting are available through the web interface, reports, and API integrations.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Eagle Eye

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Eagle Eye Networks implements strong physical, logical, and data security controls across its cloud infrastructure. Data centers use intrusion detection, biometric access, 24/7 video monitoring, visitor verification, and strict separation from corporate networks. The company is certified to SOC 2 Type 2 and ISO 27001:2013 standards. All customer data at rest is encrypted using AES-256 with unique keys per customer. Video and data are stored with triple redundancy across separate servers, eliminating single points of failure and ensuring high availability through redundant power, networking, and hardware.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export data from Eagle Eye by exporting video clips through the web interface or mobile app, choosing export options, and downloading the file or saving it to the Archive. Exported clips stored in the Archive can be organized, downloaded, and securely shared using expiring links, and users can attach supporting documents such as incident reports. In addition, users can generate and export reports (including audit logs, camera status, and event reports) from the web interface in formats like CSV or HTML. For advanced use cases, the Eagle Eye API enables automated, programmatic video and data exports.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Eagle Eye Networks is designed for high availability, leveraging a modern, redundant cloud architecture with triple-redundant video data storage across multiple secure data centers. Our infrastructure is built to deliver 99.999% hardware availability, minimizing downtime and ensuring continuous access to live and recorded video.; ; While our documentation highlights this robust design and operational uptime, specific Service Level Agreements (SLAs) and refund or credit policies for unmet availability guarantees are typically detailed in customer contracts or agreements. These may vary based on region, service package, or negotiated terms.; ; If you require precise SLA terms—including guaranteed uptime percentages and details on compensation or refunds in the event of service interruptions—we recommend contacting our sales or customer service team directly. They can provide the most accurate and up-to-date information tailored to your organization’s needs and contractual arrangements.
• Approach to resilience: Available on request
• Outage reporting: Eagle Eye Networks communicates service outages and system status updates through multiple channels to ensure transparency and timely information for users:; ; Email Alerts: Customers receive proactive email notifications regarding service outages, maintenance events, or critical incidents that may impact system availability or performance. These alerts are sent to designated account contacts and administrators.; ; In-App Notifications: Important service status updates and outage notifications may also be delivered directly within the Eagle Eye Cloud VMS web interface and mobile applications, ensuring users are informed while actively using the platform.; ; Support Channels: Users can contact Eagle Eye Networks Technical Support for real-time updates or to report suspected outages. Our support team provides direct communication and guidance during incidents.; ; Public Dashboard & API: As of now, Eagle Eye Networks does not maintain a public-facing service status dashboard or a dedicated API endpoint for real-time outage reporting. All official outage communications are handled via email, in-app notifications, and direct support.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Single Sign-On (SSO), IP Whitelisting, Support PIN and Privacy Mode
• Access restrictions in management interfaces and support channels: Eagle Eye Networks restricts access to management interfaces and support channels through robust user authentication and role-based permissions. Only authorized users, added by an account administrator, can access the management interface, with options for multi-factor authentication (MFA) and Single Sign-On (SSO) for enhanced security. User roles and permissions control what each user can view or modify. For support, users must provide a unique Support PIN to verify their identity before any account assistance is given. Privacy Mode can be enabled to prevent support staff from accessing video streams, ensuring customer data remains secure and private.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: Eagle Eye Networks authenticates management access using multi-factor authentication, optional SSO integration, strict role-based access controls.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2 Type2
• Information security policies and processes: Reliance operates a formal Information Security Management System (ISMS) aligned to ISO 27001 and supported by cloud security controls aligned to ISO 27017, with Cyber Essentials Plus providing additional assurance. Our information security policies cover areas including risk management, data handling and classification, access control, encryption, secure configuration, vulnerability and patch management, supplier assurance, incident management, logging and monitoring, business continuity, and change control.; ; Accountability sits with senior management, with day-to-day ownership held by our information security and IT team, alongside a dedicated in-house Information Security and Data Protection Officer who leads security and data protection governance. Policies are approved through management review, with risks and actions tracked in a central register and reported through agreed governance forums. Security incidents and control weaknesses follow a defined escalation route, with clear responsibilities for containment, investigation, corrective actions and client communications where applicable.; ; We ensure policies are followed through a combination of people, process and technical controls. This includes mandatory security awareness training at onboarding and refreshers, role-based access and least privilege, documented processes within our centralised service platform, internal audits and compliance checks, supplier vetting through our passport process, and continual improvement driven by audit findings, trend reporting and lessons learned.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Reliance manages configuration and change through documented controls within our service management platform and Asset Management Platform. Components are recorded as configuration items and assets, capturing location, ownership, model/serial, software and firmware versions, warranty and lifecycle status. Updates, moves and replacements are logged to maintain an audit trail through to decommissioning.; ; Changes follow a controlled workflow - request, triage, assessment, approval, implementation and validation. Security impact is reviewed, covering access control, authentication, data flows, network exposure, encryption and logging. Higher-risk changes use agreed methods of procedure, with testing and rollback plans where needed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Reliance assesses threats through a risk-based vulnerability management process aligned to our ISMS. We identify vulnerabilities through security monitoring, routine reviews and risk assessment, considering exploitability, exposure and business impact. Issues are logged, prioritised and tracked to closure with clear ownership.; ; Patches are deployed through controlled change management. Critical security updates are prioritised and implemented as quickly as practical, aligned to agreed service windows where needed. For higher-risk issues we accelerate deployment and apply interim mitigations if required.; ; Threat intelligence sources include vendor security advisories, CVE/NVD feeds, NCSC alerts and guidance, relevant CERT notifications, and third-party security testing outputs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring identifies potential compromise through security logging, alerting and review of events across the IT environment and service processes. We look for indicators such as unusual account activity, repeated login failures, unexpected privilege changes, suspicious remote access, malware alerts and abnormal system behaviour.; ; If a potential compromise is identified, we follow our incident process - contain (isolate affected accounts/endpoints), preserve evidence, investigate, assess impact, remediate and implement corrective actions. Where a buyer service is affected, we escalate and communicate through agreed routes.; ; Response times are severity-led; critical security incidents are triaged immediately on discovery and escalated without delay.
• Incident management type: Supplier-defined controls
• Incident management approach: Reliance follows a documented incident management process aligned to ISO 27001, with continuity arrangements supported by ISO 22301. We use predefined procedures for common events such as suspected compromise, malware, unauthorised access and service disruption, covering triage, containment, escalation, communications and evidence handling.; ; Users report incidents via our 24/7/365 Service Help Desk by phone or email through our service platform. Incidents are logged, prioritised and progressed to agreed SLAs, with escalation to in-house specialists and regular updates.; ; We provide incident reports in line with severity and buyer governance, covering timeline, impact, actions taken, root cause (where confirmed) and corrective actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Reliance can provide a time-limited trial, demonstration or proof of concept on a case-by-case basis. It typically includes agreed access to the service for evaluation and basic onboarding support. It does not usually include full integration, large-scale configuration or ongoing managed support. Trial duration and scope depend on the requirement.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: Tuesday 9 September 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NSI
• ISO 9001 accreditation date: Saturday 1 February 2025
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6e5829ab-1a41-457d-a5b3-687d9a834625
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8eaf5009-ae9b-4ed9-acc6-bd2d01d5bef9
• Other security certifications: Yes
• Any other security certifications:
  • ISO27017
  • ISO22301

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reliancehightech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.