Vidcruiter Inc

VidCruiter

VidCruiter provides a secure cloud platform for managing end-to-end recruitment activities, including an applicant tracking system, video interviewing, automated scheduling, assessments, and reference checking. Optional AI-assisted tools support tasks such as transcription and summarisation, while all hiring decisions remain fully human-controlled.

Features

• Pre-recorded Video Interviews
• Live Video Interviews
• Interview Scheduling
• Automated Reference Checks
• Skill Testing
• Applicant Tracking System
• Video Proctoring
• AI Interview Notes, Summaries and Transcripts
• AI Fraud Detection
• AI Recruiting Automation

Benefits

• Review interviews anytime to accelerate screening and support faster decisions.
• Automate interview scheduling to reduce coordination time and improve efficiency.
• Standardise evaluations using structured scoring tools to ensure consistent assessments.
• Collect digital references automatically to reduce delays and improve verification.
• Use AI-generated summaries to reduce administrative work, accelerate decision-making.
• Manage candidates centrally to maintain visibility and track progress efficiently.
• Conduct video interviews remotely to support flexible and inclusive recruitment.
• Automate workflow tasks to reduce manual effort and improve consistency.
• Use AI to detect and address fraudulent applications.
• Support high-volume hiring efficiently using automated reminders and structured workflows.

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfp@vidcruiter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

988416352613705

Contact

Jean-Francois Poirier
+1(506)862-9167
rfp@vidcruiter.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: VidCruiter can integrate with other recruitment systems and HRIS platforms, such as Workday, SuccessFactors, Oracle, and others, but it also operates fully as a standalone recruitment platform. Organisations may use individual VidCruiter modules alongside existing systems or deploy the complete platform independently without requiring any additional software.
• Cloud deployment model: Public cloud
• Service constraints: VidCruiter requires a supported modern web browser and stable internet connectivity. The service does not operate offline. Occasional planned maintenance may occur outside peak hours with prior notice. Data residency is fixed to the selected cloud region after deployment. Some features depend on integrations with external systems, and AI-assisted tools require human review and oversight.
• System requirements:
  • Requires modern browsers like Chrome, Edge, Safari, or Firefox
  • Requires stable internet connection for video interviews and system performance.
  • Supports current operating systems including Windows, macOS, Linux, and Android.
  • Requires camera and microphone permissions enabled for completing video interviewing.
  • Supports SSO configuration with compatible identity providers like Azure AD.

User support

• Email or online ticketing support: Yes
• Support response times: VidCruiter provides technical support in English via email and a web-based interface. ; ; (a) Twenty-four (24) hours per day, seven (7) days a week for support requests for applicants. ; (b) during Business Hours for all other support requests. “Business Hours” means Monday through Friday from 8 a.m. to 6 p.m. Eastern Standard Time, excluding United States federal court holidays. ; ; VidCruiter uses commercially reasonable efforts to respond to and resolve all support incidents or queries within (a) one (1) hour but typically within two (2) minutes; and (b) two (2) Business Days for all other support requests.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: The VidCruiter platform is tested against WCAG 2.2 Level AA standards and conducts VPAT (Voluntary Product Accessibility Template) assessments to ensure compliance. The platform supports screen readers and other accessibility tools to assist visually impaired users.VidCruiter’s platform is tested for accessibility using a combination of automated tools, manual reviews, and testing with users who rely on assistive technologies. Interactive communication elements such as candidate messaging interfaces, help prompts, and guided workflows have been reviewed with screen readers, keyboard-only navigation, and magnification tools to ensure they are perceivable and operable. VidCruiter incorporates user feedback from individuals who use assistive technologies to help validate labels, focus order, navigation cues, and error handling.
• Onsite support: Yes, at extra cost
• Support levels: Support Levels: You receive 24/7/365 live support for both your recruiting team (users) and your candidates (applicants) via chat, email, and phone.; ; Cost: This premium 24/7 support is included in your standard subscription fee at no extra cost. ; ; Note: Support with BPSS equivalent security clearance available at an extra cost. ; ; Technical Roles: You are assigned a Dedicated Account Manager (who functions as your technical partner) and an Implementation Manager. While you do not get a dedicated "Cloud Support Engineer," your Account Manager has direct access to VidCruiter's internal engineering team for infrastructure needs.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We help users get started through guided onboarding, online training sessions, and detailed user documentation. Our team provides live support during setup, offering configuration assistance and best-practice guidance. On-site training can be arranged if required. We also offer in-platform tutorials and a dedicated support team to help users become confident quickly.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data through standard export options in the VidCruiter platform or request a full data export from our team. We provide all client-owned data in common, readable formats (such as CSV or XLS).
• End-of-contract process: At the end of the contract, clients can choose to renew their subscription or proceed with offboarding. If they do not renew, access to the platform is disabled after the contract end date, and we support a secure offboarding process. Clients can extract all of their data before the contract expires using built-in export tools or by requesting a full data export from our team. Data is provided in standard, readable formats and retained only for the period required by our data retention policy.; ; What’s included in the contract price:; Access to the subscribed VidCruiter modules; Standard implementation and configuration; User training and onboarding support; Ongoing customer support (chat, email, phone); Regular product updates and maintenance; Standard data exports; ; What may incur additional costs:; Custom development or feature requests; Advanced integrations beyond the standard scope
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference in delivery; VidCruiter is a browser-based SaaS solution for both platforms. There is no native mobile app to download/install.; ; Functionality: The platform is fully responsive, meaning the interface automatically adapts to the screen size. Users and candidates can access the same core features (applying, interviewing, rating, scheduling) on mobile devices as they do on desktops.; ; Browser Requirements:; ; Desktop: Supports Chrome (recommended), Safari, Edge, and Firefox.; ; Mobile: Supports Chrome (Android) and Safari (iOS).
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface is 100% cloud-based and accessed via standard web browsers (Chrome, Safari, Edge, Firefox). It utilizes HTML5 and JavaScript, requiring no client-side plugins (like ActiveX or Silverlight) or software installation.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Testing is conducted against WCAG 2.1/2.2 Level AA guidelines and validated through VPAT (Voluntary Product Accessibility Template) assessments.
• API: Yes
• What users can and can't do using the API: Users can use the VidCruiter REST API to integrate and automate workflow steps, while core tenant configuration and security settings remain managed through the admin UI.; What users can do via the API; Set up / connect the service:; Create an API integration (generate credentials/token), configure endpoints, and enable event notifications (webhooks) for supported workflows.; Establish data exchange with ATS/HRIS/identity or scheduling systems (where applicable).; Make changes / perform actions:; Create, read, update, and sync recruiting objects supported by the integration (e.g., candidates/applications, status updates, interview invites/requests, scheduling-related actions).; Retrieve relevant operational data needed for integration and reporting use cases.; Use webhooks to receive real-time events and keep external systems in sync.; What users can’t do via the API; Change tenant-wide configuration (e.g., global workflow configuration, account settings).; Modify security controls (e.g., SSO/MFA policies, role model definitions, audit log settings).; Access or export data outside their authorized scope/permissions.; Perform billing/contract administration actions.; Limitations / constraints; API access is permission-based (only authorized admin/integration users) and limited to approved scopes.; Subject to rate limiting, authentication requirements, and standard validation rules.; Not all UI features are exposed via API; some configuration and administrative actions remain UI-only to reduce risk and ensure governance
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize hiring workflows, branding, interview formats, rating guides, notifications, and candidate communications, among other features. All customisation is done directly in the VidCruiter admin portal, where settings can be configured with point-and-click options. Only administrators or users with the appropriate permissions can make these changes.

Scaling

• Independence of resources: VidCruiter is hosted on scalable cloud infrastructure that automatically allocates resources based on demand. Each client’s environment operates independently, ensuring that high usage by one customer does not impact the performance or availability for others. Load balancing, resource isolation, and auto-scaling capabilities guarantee consistent, reliable service even during peak periods.

Analytics

• Service usage metrics: Yes
• Metrics types: VidCruiter provides comprehensive recruitment metrics through built-in reporting and BI tools, including time-to-hire, time-to-interview, cost-per-hire, candidate source performance, pipeline/conversion metrics, and year-over-year trends. Users can create custom dashboards, filter data, export reports, and share insights across teams. These metrics enable organizations to monitor hiring efficiency, identify bottlenecks, and make informed, data-driven decisions.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from the VidCruiter platform using built-in export tools. Administrators can download candidate information, reports, and other records in standard formats like CSV or XLS. For large or specialised exports, clients can request a full data export from our support team. We also have API's that can be used for this.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • API
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Provider will make the Provider Service available 99.95% of the time, excluding Scheduled Maintenance. ; In order to qualify as “Scheduled Maintenance”, a particular maintenance period must (a) be the subject of commercially reasonable efforts to avoid and minimize downtime; (b) not exceed two (2) hours per occurrence or four (4) hours per month in the aggregate; (c) be the subject of seven (7) days advance written notice to Customer. ; ; In the event that Provider does not achieve the service levels, Customer will be entitled to the following service credits: ; [Extended usage of the platform] e.g. ; Software Services Uptime; SLA Credit ; 97 - 99% - 3% of total monthly platform fee applicable to month in which failure occurred; 95 - 97% - 5% of total monthly platform fee applicable to month in which failure occurred; < 95% - 10% of total monthly platform fee applicable to month in which failure occurred
• Approach to resilience: VidCruiter’s datacentre architecture is built on AWS’s highly resilient, multi-AZ (Availability Zone) infrastructure. Our production environment is distributed across multiple redundant zones, ensuring that if one zone becomes unavailable, services continue to operate without disruption. This setup protects against hardware failure, localized outages, and other potential risks.; We also leverage AWS’s built-in resilience features, including automated failover, continuous backups, and replication across availability zones to maintain service continuity and data integrity.; For security reasons, detailed architecture diagrams and additional technical specifics are not shared publicly, but they are available on request under NDA.
• Outage reporting: VidCruiter communicates outages and service disruptions through multiple channels to ensure transparency and timely updates:; Public Status Dashboard: We maintain a real-time status page where users can view current system performance, ongoing incidents, and historical uptime.; ; Email Alerts: If an issue affects a specific client or environment, our team sends email notifications with relevant details, updates, and resolution timelines.; ; No Direct API: There is no mention of a direct, customer-facing API specifically for service status/outage reporting. The publicly accessible method is the Status Dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: SSO
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled through layers of security, adhering to the Principle of Least Privilege (PoLP).; ; Management Interfaces: Access requires Multi-Factor Authentication (MFA) via FIPS compliant VPN. Privileged access is restricted to senior personnel only and is managed through Role-Based Access Control (RBAC). All administrative actions are logged in immutable audit trails, reviewed 24/7 for unauthorized activity.; ; Support Channels: Customer support staff access client data strictly on a need-to-know basis for technical assistance, and all internal team access to client data is visible to the customer in their admin logs.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: SSO

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VidCruiter's security program is built on and constantly reviewed against globally accepted frameworks, such as;; ; ISO 27001 Certified; ISO 27017 Certified ; ISO 27018 Certified; SOC 2 Type 2; GDPR (EU); ; The foundational policies are extensive and include:; ; Cryptography Policy : Governs data at rest (AES-256 GCM with FIPS 140-2 validation) and data in transit (TLS 1.2+ with 256bit Ciphers).; ; Incident Response Policy : A formal plan for assessing, containing, and responding to security incidents, with procedures for timely client notification.; ; Patch Management Policy : Defines timeliness for applying patches (Critical: within 24 hours; High: within one week).; ; Access Control and Account Management Policy: Enforces the Principle of Least Privilege (PoLP) and Role-Based Access Control (RBAC).; ; Dedicated Security Leadership headed by a dedicated Chief Information Security Officer (CISO), supported by a security team (CIRT). Policies are reviewed annually, and all employees receive mandatory annual security awareness training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: VidCruiter uses a formal, audited change management process certified by SOC 2 Type 2 and ISO 27001.; ; Tracking: All system components (assets) are logged in the ISMS Inventory. Configuration changes and system activity are tracked via immutable, centralized audit logs.; ; Security Impact: All changes follow a defined workflow. They are assessed for security impact by a two-person review (senior engineers, with CISO/CTO involvement for critical changes). Releases undergo SAST/code review and are tested in non-production environments before deployment, ensuring configuration integrity and adherence to hardening standards like NIST SP 800-53.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threats are assessed using internal code analysis (SAST/DAST daily) and monthly internal scans across all infrastructure. External threats are identified via annual third-party penetration tests and proprietary security feeds (e.g., Cisco Talos).; ; Patch deployment adheres to strict SLAs (Critical threats patched within 24 hours). All remediation is prioritized using a formal Threat and Risk Assessment methodology. The entire program is integrated into the SDLC (OWASP) and validated by annual SOC 2 Type 2 and ISO 27001 audits.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: VidCruiter utilizes 24/7 centralized monitoring via SIEM, IDS/IPS, and APT detection tools (CrowdStrike, Snort, GuardDuty) to identify compromises in real-time. All logs (application, system, admin) are protected and audited for immediate anomaly detection.; ; Upon identifying a potential compromise, the dedicated CIRT executes a formal Incident Response Plan.; ; Response Time: The system responds to high-impact alerts 24/7. Clients are notified of a confirmed security breach within 24 hours. Technical support aims for incident resolution within two minutes (SLA: 1 hour) for swift mitigation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: VidCruiter's incident management follows a formal, documented process (Incident Response Policy), aligned with NIST SP 800-61.; ; We have pre-defined processes for incident identification, containment, and recovery. Users report incidents via 24/7 technical support channels (live chat, email, phone). The dedicated CIRT, led by the CISO, responds to high-impact alerts 24/7. Upon resolution, we provide incident reports directly to the client's designated contacts (e.g., via email) and commit to notifying the client of a confirmed data breach within 24 hours.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 3.5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 7%
• Over £5,000,001: 8.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Marcum RAS, LLC
• ISO/IEC 27001 accreditation date: Monday 15 April 2024
• What the ISO/IEC 27001 doesn’t cover: The organization's ISO/IEC 27001:2022 certification, accredited by Marcum RAS, LLC, applies specifically to the Information Security Management System (ISMS) supporting the VidCruiter Recruiting SaaS System and does not extend to the products or services themselves. Geographically, the scope is restricted to operations at the Moncton, NB, Canada location, and it does not cover the physical infrastructure (such as servers and network hardware) managed by AWS, which is governed under a shared responsibility model. Furthermore, the certification excludes client-side responsibilities including end-user administration and data entry, as well as specific controls such as data masking, physical protection against natural disasters for the Moncton office due to cloud redundancy, and delivery/loading area security as most staff work remotely.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II
  • ISO/IEC 27017
  • ISO/IEC 27018

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfp@vidcruiter.com. Tell them what format you need. It will help if you say what assistive technology you use.