NTT DATA Business Solutions (UK) Limited

NTT DATA Business Solutions - SAP Business One

The SAP Business One application offers an affordable way to manage your entire business – from accounting/financials, purchasing, inventory, sales and customer relationships, project management, operations and human resources. We help you to streamline processes, gain greater business insights, so that you can act fast/make decisions based on real-time information.

Features

• Real-time Insights and built-in analytics
• Intelligent automation for SAP Business One with 7-automation best-practice templates
• Service layer and open API for integration
• Multi-currency and Multi language Supports 28 languages and 50 countries
• Scalable and Flexible, the system adapts to your evolving needs.
• Complete set of tools to manage and streamline business processes.
• Available on Cloud
• Mobile app and Web client available

Benefits

• Affordable: low total cost of ownership
• Comprehensive: all your departments need from one solution
• Quick and easy to implement, up and running in weeks/months.
• Designed for small and midsized companies to grow with you
• It is flexible, and modular, yet powerful
• User-friendly interface ensures it is simple to use.
• Industry solutions and extensions tailored to your needs.

£49.25 to £6,325 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

988768215717282

Contact

Philip Newman
07554555951
philip.newman@nttdata.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance takes place on a monthly cycle over a weekend period to avoid user disruption.
• System requirements:
  • Citrix Workspace receiver
  • An install is not required if consuming SAP via browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times based on priority of the incident raised. Initial response times based on priorities outlined below. ; ; P1 – IRT: within 1 hour of case submission ; ; P2 – IRT: within 4 hours of case submission ; ; P3 – IRT: within 1 business day of case submission ; ; P4 – IRT: within 2 business days of case submission
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support includes: ; ; 24-hour contact, 5 days a week. ; ; 18 languages, English being the core language. ; ; Accessible by Phone, e-mail, and web portal. ; ; Each Support member is an SAP certified consultant. ; ; Total visibility over Support Call status with regular updates. ; ; WebEx support. ; ; Transparent escalation path with access to Managers and Directors company wide. ; ; Extensive Knowledge Base, eLearning’s, and system tips at no additional cost. ; ; Regular webinar recordings. ; ; Query library. ; ; Dedicated Account Management.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For new customers to SAP, onboarding to the service is generally undertaken as an activity during an implementation project, where the SAP application is personalised to the customer. ; ; ; ; Skills transfer is provided through a combination of ; ; in-project coaching, ; ; structured self-learning. ; ; on-line help within the application. ; ; SAP Best Practice set-up and test scripts. ; ; Other application specific learning tools. ; ; ; ; Full documentation for the service is available on-line to customers. ; ; Additional training can be provided through the implementation process, such as classroom training, at additional cost.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: During the subscription term, the customer can access its Customer Data at any time. The customer may export and retrieve its customer data in a standard format. ; ; Data can be exported as csv file or the customer can have a copy of the database, the data format depends on the database engine used: Microsoft SQL or HANA.
• End-of-contract process: Contracts automatically renew annually, unless cancelled 90 days before the end of the contract term. ; ; Support and licensing is provided as part of the maintenance contract. New projects, customisations and addons are provided by quotation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are 3 mobile app available: ; ; SAP Business One. ; ; SAP Business One Sales. ; ; SAP Business One Service. ; ; There apps cover part of the functionalities available in the application
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: SAP products are guided by the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the harmonized EN 301 549 including WCAG 2.1 Level AA. ; ; Detailed documents.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: SAP uses the screen reader JAWS to test the interoperability of our software with assistive technologies (AT), according to WCAG guidelines, but software operation isn’t restricted to JAWS.
• API: Yes
• What users can and can't do using the API: SAP Business One API Gateway is a service that provides a unified service endpoint for you to access business data through an API call from a source system outside SAP Business One system. You can use this API Gateway to log in to the SAP Business One system once and then have access to the business data in all the service units which can then consumed on other user interfaces. Users can use the API service in the following use cases: ; ; - Third-party app developers can access crystal reports through the Reporting Service. ; ; - Software developers can use the API Gateway for API and application development. ; ; - The API is documented via HTML
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The product supports the concept of configuration, and extensions – both of which are sympathetic to the upgrade cycles of the cloud solution, and do not prevent upgradability of the service. ; ; Configuration supports the definition of values for dropdowns, and setting of flags to control how processes will operate within the service. Extensions support the addition of fields, or business logic to add extra capability to the service. ; ; Typically configuration and extensions are carried out by an expert business user or business process owner

Scaling

• Independence of resources: Our SAP B1 deployment is based on a single-tenant architecture. Each client sits within their own AWS Account. Multi-VPC architecture allows client workloads to be isolated from different parts of our client's infrastructure, simplifies and improves security due to less error-prone and more precise access control. User workloads are not affected by other users placing a demand on the service.

Analytics

• Service usage metrics: Yes
• Metrics types: CPU, RAM, disk usage, and platform uptime. ; ; Reports are available upon request or during a platform review.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Data at rest is protected leveraging AWS KMS and EBS volume Encryption.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported from most functions in the service via an Excel / CSV / XML type download capability. ; ; For extended export – APIs can be used to read data from the cloud service. This can be a combination of standard REST / SOAP APIs or OData APIs for larger volumes of data.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Client workloads can sit across 3 AWS availability-zones (data centres) within the UK region. Our solution is designed to leverage AWS's multi-AZ offering in such a way that if one availability zone fails – the instances in the other availability zone will become active. ; ; Workloads can be restored into the active availability zone whilst the failed availability zone is restored. ; ; This provides the benefit of allowing our customers who have infrastructure spread across more than one zone are better able to deal with outages in application downtime.
• Outage reporting: Email Alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Authentication takes place via Citrix Cloud as well as at an application level - SAP Application. SSO can be enabled leveraging clients Azure AD with Citrix Cloud.
• Access restrictions in management interfaces and support channels: Access is restricted via Identity Access Management.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: MSECB
• ISO/IEC 27001 accreditation date: 21/12/2023
• What the ISO/IEC 27001 doesn’t cover: Statements of Applicability are available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NIST Framework
• Information security policies and processes: ISO 27001 and SOC 2 Type 1. ; ; The policies are enforced by the infosec team and IT controls are in place to ensure these are followed. Regular online training sessions are enforced and tracked for all employees throughout the employment term. All new starters go through a security induction program.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The change control process has been formally defined and documented under ISO 27001. At a minimum the change control process includes the following phases: ; ; Logged Change Requests; ; ; Identification, prioritization and initiation of change; ; ; Proper authorization of change; ; ; Requirements analysis; ; ; Inter-dependency and compliance analysis; ; ; Impact Assessment; ; ; Change approach; ; ; Change testing; ; ; User acceptance testing and approval; ; ; Implementation and release planning; ; ; Documentation; ; ; Change monitoring; ; ; Defined responsibilities and authorities of all users and IT personnel; ; ; Emergency change classification parameters.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Monthly Patching cycle. ; ; The scope of scans is regularly reviewed, and added to the regular scanning cycle ; ; Security risks must be reviewed and considered before the next patching cycle. ; ; o CRITICAL – Will be considered a security incident and managed through the incident management process. ; ; o HIGH – Within 30 days of the patch being released. ; ; o MEDIUM – Within 180 days of the patch being released. ; ; o LOW/NONE – Patching not required but should be patched along with MEDIUM risks if possible. ; ; A documented risk assessment must be completed and accepted by the platform owner.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: There is a Global Incident Management Policy in place at NDBS ; ; Please be aware we are not permitted to share copies of our internal policies. Security Policies meet ISO27001 requirements. If required, after signing an NTT DATA Business Solutions Non-Disclosure Agreement the Title and Contents pages may be shared.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Users are required to report information security weaknesses/incidents and events to the Information Security Manager, as set out in ISMS OP 6. ; ; Owners of monitoring or alert services are responsible for reporting those events (or sequences of events) that fall within the scope of. ISMS OP 6. ; ; The Information Security Manager is responsible for coordinating and managing the response. ; ; All information security events and weaknesses/incidents are, immediately upon notification, assessed and categorised (with reasons) by the Information Security Manager. Initially, there are four categories: events, weaknesses, incidents and unknowns.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NTT DATA established the Climate Action Committee (now the Green Action Committee) to lead our climate change initiatives. In October 2021, we created the Green Innovation Office with a focus on advancing green innovation. We are an active steering member of the Green Software Foundation, which is committed to continuous emissions reduction within the ICT industry. ; NTT DATA aims to achieve net zero for direct and indirect emissions from its own operations for data centres by 2030, the entire company including offices and other facilities by 2035, and its entire supply chain by 2040, with an immediate aim to reduce GHG across the organisation by 50,000tons by 2025.; One of these initiatives is our “Work Where It Works” scheme, which gives employees more freedom over their work location. This has reduced the proportion of time our staff spend in office locations which, in turn, has reduced the carbon emissions associated with business travel and employee commuting which are our two biggest contributors to our carbon footprint.; A second initiative we offer is a subsidised electric car scheme and preferential deals on electric vehicles to encourage employees to switch from away from diesel and petrol vehicles to an all-electric vehicle. ; We operate our “One Day, One Tree” campaign, where we provide a tree planting donation every quarter, with a seedling planted for each recorded day in UK consulting. Over the last 2 years, we have we donated 101,833 trees to 7 different international projects, ultimately absorbing approx. 2,036tons of CO2 every year. ; We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). We action any recommendations from the consultancies involved in the audits.

  Covid-19 recovery

  Prior to the pandemic, NTT DATA were already ahead of their competitors in terms of flexible working. Post pandemic, this commitment has been recognised by NTT DATA, and remote/flexible working has become our new norm through our “Work Where It Works” initiative, which ultimately allows all employees more freedom over remote and hybrid working. ; During the pandemic, strict Health and Safety protocols were implemented and maintained in all NTT DATA office locations, including regular sanitisation, social distancing measures and access to testing and vaccination information. Whilst these have eased post pandemic, there is still a firm focus on making every NTT DATA office a safe and welcoming place to work. ; Our people are at the heart of everything we do, and it was vital, both during and post the pandemic, to find ways to keep employees engaged and connected, even if they are working remotely. NTT DATA host regular formal and informal get-togethers across business units, with each team having their own informal weekly team meeting, and monthly check-ins between employees and line managers to ensure wellbeing. ; Furthermore, the pandemic had a significant impact on mental health, which NTT DATA have responded to by providing mental health support, such as mental health first aiders and counselling services to help employees cope with stress and anxiety. ; NTT DATA continuously monitor the World Health Organisation for updates and new guidance, and subsequently follow a defined process for implementing and communicating any changes throughout the organisation. The leadership team also take the WHO status into consideration whilst reviewing and adapting business operations based on the current situation and forecasts, and in preparing comprehensive contingency plans that outline steps to be taken in case of future/similar disruptions.

  Tackling economic inequality

  NTT DATA have implemented various practices to promote fair treatment and opportunities for all, helping to tackle economic inequality. ; NTT DATA ensure all employees receive not only a competitive salary, but comprehensive benefits which support financial stability, including healthcare, pension schemes and paid leave. ; We recognise and value talent and offer clear career development pathways which are accessible to all employees, regardless of their level within the company. To help maximise employee’s potential and improve employability, NTT DATA provide a range of training and further education, including enrolment in one of the top business schools and mandatory CPD hours. We also encourage employees to volunteer their time and skills with organisations tackling economic inequality issues. This fosters social responsibility and connects the company to the needs of the community.; Additionally, in line with our DEI policies, NTT DATA are committed to diversity and inclusion in hiring by reaching out to underrepresented groups, using unbiased recruitment tools (and delivering unconscious bias training), and creating an inclusive workplace culture that values different perspectives.; NTT DATA strive to maintain sustainable business practices and ultimately reduce environmental degradation, which disproportionately affects low-income populations. ; This extends to ensuring we operate responsible supply chains, working only with ethical suppliers and partners who adhere to fair labour practices, pay fair wages and provide safe working conditions.

  Equal opportunity

  NTT DATA is an equal opportunity employer and is fully committed to a policy of treating all employees and job applicants equally.; ; We have a zero-tolerance approach to any form of behaviour which leaves an employee ; feeling discriminated against, bullied or harassed and we will treat any complaints of this nature ; seriously. Discrimination, bullying or harassment based on protected characteristics is not tolerated at NTT DATA under any circumstances.; ; Gender equality and diversity are issues of major importance to NTT DATA, and we believe that DEI is indispensable for the development of our company, and it is clearly stated in the NTT DATA Group Code of Conduct. ; Staff diversity is promoted at all levels of the organisation by several measure and activities, including a variety of networks within NTT DATA that were created to promote a safe space for minorities to connect with their peers across the organisation, including:; • Women in Business ; • Fathers Network ; • LGBTQ+ ; • Family & Co ; • Dis-/Ability ; The Women in Business initiative, as an example, if part of a wider strategy geared at NTT DATA increasing the percentage of positions held by women within the organisation. Currently, this sits at 31.05%, with a view to increase this to 33.33% by 2028. In addition, NTT DATA strive to have women make up no less that 20% of the Global Leadership team within the same period. ; In order to achieve this, NTT DATA offer a number of programs to support young women in the workplace, along with flexible working and enhanced family-friendly policies, along with the unwavering commitment to recognise, nurture and promote talent, regardless of age, gender, race, disability and/or sexual orientation.

  Wellbeing

  In 2024, NTT DATA was one of the only 17 organisations to be recognised as a Global Top Employer, for our outstanding People policies and practices worldwide, by Top Employers Institute. ; Achieving this award is a testament to the priority NTT DATA put on the wellbeing of our people. ; NTT DATA recognise the importance of work/life balance, and in giving employees flexibility, which is reflected in our “Work Where It Works” policy previously referenced, and our “Free Friday” initiative, which sees every employee in NTT DATA eligible for 12 days leave in addition to the standard annual leave entitlement, in the form of one Friday off every month. ; NTT DATA also partner with Help@Hand to offer total health and wellbeing support for employees and eligible family members, via their app, which includes:; · 24/7 Helpline & Remote GP ; · Mental Health Support ; · Physiotherapy ; · Financial & Legal Support ; · 360 Wellbeing Scoring & Guidance ; · 1-2-1 Lifestyle Coaching ; · Special offers to support everyday finances ; We also have a dedicated fit-solutions team, who are tasked with coordinating virtual and in-person events for all NTT DATA entities, with annual events such as:; · World Health Day; · NDBS Soccer Cup ; · International Yoga Day ; · World Mental Health Day ; NTT DATA recognises that for some, wellbeing is found through charity work, and therefore we foster an environment that supports employees involved in charitable causes, with paid days off for charity work, options to be involved in global/company outreach programs, and of course, support of our own employees fundraising activities.

Pricing

• Price: £49.25 to £6,325 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.