Bespoke eTicketing solutions
API, Interface and Mobile App development to modernise the customer onboarding experience for drivers and passengers, including Ticket and Barcode generation, ecommerce integration, payment gateway integration, barcode scanning, email marketing and back office reporting.
Features
- Barcode Generation
- API for Integration
- Mobile App for scanning
- Payment Integration
- Email Marketing
- Back office administration
Benefits
- Reduction in back office processes and costs
- Reduction in time of purchase to travel
- Streamlined payment processing
- Better reporting
Pricing
£70 to £95 a unit an hour
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
9 8 8 8 0 9 8 9 4 1 5 0 8 4 8
Contact
BeingOnline
James McWhinney
Telephone: 07788404241
Email: james.mcwhinney@beingonline.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
-
- Mobile Device
- Web browser access for administration
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Being Communications Ltd is committed to responding to all support requests as quickly as is reasonably possible and supports the following target response times once a request has been recorded by the Client. UK business hours 9.00 a.m. to 5.00 p.m.
Critical - All critical issues must be raised via telephone and will be formally initiated once contact has been made by the client.
Medium - Within 2 hours during BeingOnline Business hours or next business day
Low - Within 4 hours during BeingOnline Business hours or next business day
Outside business hour support packages are available. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Via Microsoft Teams
- Web chat accessibility testing
- None
- Onsite support
- No
- Support levels
- Support is available 24/7 or within UK Business hours, depending on the support package purchased. Usually, clients have dedicated support time per month as part of their SLA with us.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- New users are introduced to the system on screen share training sessions over Microsoft Teams. These sessions are devised based on the user's permissions level . The user training is a combination of a walk through of the documentation with user scenarios demonstrated on the staging version of the website.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Notices can be communicated through our support channels, with timeframes for End-of-contract determined by customer contracts.
- End-of-contract process
- On End-of-contract, Application code, support files and documentation will be packaged, removing personally identifiable information, and sent securely to the customer. Once receipt of packaged files has been accepted, all files and data will be removed from our systems.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Our solution is built to work for mobile, tablet and desktop devices.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 A
- Description of service interface
- Administration screens are browser based and can be customised to the client’s needs.
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- Check availability, complete orders, generate Barcodes, update timetables, validate Barcodes and generate daily route manifests.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- We use Azure hosting to provide scaling, load distribution and redundancy.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Custom Google Analytics dashboards,
Semrush reports,
DYNO Mapper audits,
Custom reports, Security Audits - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Depending on what data is required, backups of databases can be provided or Json files of content structures can be generated. Additionally, custom data exports can be developed based on the customers requirements
- Data export formats
-
- CSV
- Other
- Other data export formats
- Json
- Data import formats
- Other
- Other data import formats
- Json
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.95% uptime for sites hosted in Azure
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts sent to support team and customer if requested
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Admin systems are restricted to Azure Entra ID based logged in users, with mult- factor authentication enabled. If Azure Entra authentication is not used, IP access restrictions are used in combination with Username and Password authentication.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We have developed a set of policies and standard operating procedures covering various aspects of Information security. We also work within our customers security requirements, whether ISO 27001 or PCI DSS v4.0
- Information security policies and processes
- • Data access Policy • Hosting procedures & checks • Business Continuity • Solution Monitoring and Support • Risk Assessment • Project / Customer Risk Registers • Project Delivery process
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our change management process is customer specific.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We are alerted to code package updates through our coding platform, which highlights packages that can be updated, are depreciated or have known vulnerabilities. All critical security vulnerabilities are assessed immediately and updates deployed if applicable.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We use uptime monitoring, firewalls with intrusion protection services as well as alerts for excessive CPU & Memory. Any issues are investigated to ensure our systems are available and secure.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
We use a standard approach throughout the three stages of Issue Resolution - • Issue Alerting • Issue Identification • Issue Resolution. Communication will be maintained with the customer throughout.
For Critical Issues a formal Incident Report will be communicated, usually post incident.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Equal opportunityEqual opportunity
Equal opportunity is a legal requirement through Fair Employment regulations within Northern Ireland. We are audited by the government each year.
Pricing
- Price
- £70 to £95 a unit an hour
- Discount for educational organisations
- No
- Free trial available
- No