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BeingOnline

Bespoke eTicketing solutions

API, Interface and Mobile App development to modernise the customer onboarding experience for drivers and passengers, including Ticket and Barcode generation, ecommerce integration, payment gateway integration, barcode scanning, email marketing and back office reporting.

Features

  • Barcode Generation
  • API for Integration
  • Mobile App for scanning
  • Payment Integration
  • Email Marketing
  • Back office administration

Benefits

  • Reduction in back office processes and costs
  • Reduction in time of purchase to travel
  • Streamlined payment processing
  • Better reporting

Pricing

£70 to £95 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.mcwhinney@beingonline.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 8 8 8 0 9 8 9 4 1 5 0 8 4 8

Contact

BeingOnline James McWhinney
Telephone: 07788404241
Email: james.mcwhinney@beingonline.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Mobile Device
  • Web browser access for administration

User support

Email or online ticketing support
Email or online ticketing
Support response times
Being Communications Ltd is committed to responding to all support requests as quickly as is reasonably possible and supports the following target response times once a request has been recorded by the Client. UK business hours 9.00 a.m. to 5.00 p.m.

Critical - All critical issues must be raised via telephone and will be formally initiated once contact has been made by the client.

Medium - Within 2 hours during BeingOnline Business hours or next business day

Low - Within 4 hours during BeingOnline Business hours or next business day

Outside business hour support packages are available.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via Microsoft Teams
Web chat accessibility testing
None
Onsite support
No
Support levels
Support is available 24/7 or within UK Business hours, depending on the support package purchased. Usually, clients have dedicated support time per month as part of their SLA with us.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
New users are introduced to the system on screen share training sessions over Microsoft Teams. These sessions are devised based on the user's permissions level . The user training is a combination of a walk through of the documentation with user scenarios demonstrated on the staging version of the website.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Notices can be communicated through our support channels, with timeframes for End-of-contract determined by customer contracts.
End-of-contract process
On End-of-contract, Application code, support files and documentation will be packaged, removing personally identifiable information, and sent securely to the customer. Once receipt of packaged files has been accepted, all files and data will be removed from our systems.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our solution is built to work for mobile, tablet and desktop devices.
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
Administration screens are browser based and can be customised to the client’s needs.
Accessibility standards
WCAG 2.1 A
Accessibility testing
None
API
Yes
What users can and can't do using the API
Check availability, complete orders, generate Barcodes, update timetables, validate Barcodes and generate daily route manifests.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
We use Azure hosting to provide scaling, load distribution and redundancy.

Analytics

Service usage metrics
Yes
Metrics types
Custom Google Analytics dashboards,
Semrush reports,
DYNO Mapper audits,
Custom reports, Security Audits
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Depending on what data is required, backups of databases can be provided or Json files of content structures can be generated. Additionally, custom data exports can be developed based on the customers requirements
Data export formats
  • CSV
  • Other
Other data export formats
Json
Data import formats
Other
Other data import formats
Json

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.95% uptime for sites hosted in Azure
Approach to resilience
Available on request
Outage reporting
Email alerts sent to support team and customer if requested

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Admin systems are restricted to Azure Entra ID based logged in users, with mult- factor authentication enabled. If Azure Entra authentication is not used, IP access restrictions are used in combination with Username and Password authentication.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have developed a set of policies and standard operating procedures covering various aspects of Information security. We also work within our customers security requirements, whether ISO 27001 or PCI DSS v4.0
Information security policies and processes
• Data access Policy • Hosting procedures & checks • Business Continuity • Solution Monitoring and Support • Risk Assessment • Project / Customer Risk Registers • Project Delivery process

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our change management process is customer specific.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We are alerted to code package updates through our coding platform, which highlights packages that can be updated, are depreciated or have known vulnerabilities. All critical security vulnerabilities are assessed immediately and updates deployed if applicable.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use uptime monitoring, firewalls with intrusion protection services as well as alerts for excessive CPU & Memory. Any issues are investigated to ensure our systems are available and secure.
Incident management type
Supplier-defined controls
Incident management approach
We use a standard approach throughout the three stages of Issue Resolution - • Issue Alerting • Issue Identification • Issue Resolution. Communication will be maintained with the customer throughout.
For Critical Issues a formal Incident Report will be communicated, usually post incident.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Equal opportunity is a legal requirement through Fair Employment regulations within Northern Ireland. We are audited by the government each year.

Pricing

Price
£70 to £95 a unit an hour
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.mcwhinney@beingonline.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.