Cloud SAAS Adoption Services
Cloud support services to implement, configure and mobilise cloud-hosted systems and workflow automation solutions. The service supports integration, data migration, bespoke workflow development, training and operational stabilisation, delivered alongside customer teams to improve efficiency and reliability.
Features
- Cloud system implementation and configuration support
- Data auditing, cleansing and migration services
- Information and data structure design
- Integration between cloud-hosted systems
- Bespoke workflow automation development
- Project management and delivery governance
- Stakeholder engagement and communication planning
- User and administrator training delivery
- Go-live mobilisation and operational stabilisation
- Ongoing application support and optimisation
Benefits
- Reduces time and risk during cloud system implementation
- Improves data quality and migration accuracy
- Accelerates system adoption through structured training
- Reduces manual effort through automated workflows
- Improves integration between disconnected systems
- Increases service stability during and after go-live
- Reduces delivery risk through effective governance
- Improves operational efficiency across cloud services
- Enables faster issue resolution during mobilisation
- Improves reliability of day-to-day system operations
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
9 8 8 8 6 1 0 0 8 1 2 1 3 1 4
Contact
EYE-I SYSTEMS LTD
Brendan Tate
Telephone: 07889 842417
Email: brendan.tate@eye-i.co.uk
About your service
- Service categories
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Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
Service scope
- Service constraints
- Services are delivered remotely as standard, with on-site delivery available by agreement. Services are provided during UK business hours, defined as 9am–5pm Monday to Friday. Delivery depends on timely access to customer systems, data and stakeholders.
User support
- Email or online ticketing support
- Yes
- Support response times
- We normally respond to questions within one working day. For urgent issues, we aim to respond within one hour during UK business hours (9am–5pm, Monday to Friday). Support is not provided outside business hours unless agreed in advance. Weekend and public holiday responses are not guaranteed.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support is provided as part of agreed consultancy engagements. A single standard support level is offered, delivered during UK business hours (9am–5pm, Monday to Friday). Support activities are charged on a time-and-materials basis at published day rates. There are no tiered support levels. A named consultant acts as the primary point of contact and provides delivery and support services as required.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £800.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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