CYBIT LIMITED

F5 Distributed Cloud

F5 Distributed Cloud Services are SaaS-based security, networking, and application management services that enable customers to deploy, secure, and operate their applications in a cloud-native environment wherever needed–data center, multi-cloud, or the network or enterprise edge.

Features

• DDOS Protection
• Hybrid Signalling
• Real-time Cloud Scrubbing
• Fully Managed
• Multiple Deployment Modes
• Visibility and Reporting Before, During, and After a DDoS Attack
• Flexible Subscription
• Web Application Firewalling

Benefits

• Resilience - Business Operations Online During DDOS Attack
• Protect Against all DDoS Attack Vectors
• Transparency and Attack Mitigation
• Multi-Terabit Capacity
• 24x7x365 Operations Centre Support
• Integration with on-premise DDOS Solutions

£75,000 to £250,000 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.shields@cybit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

988909278692698

Contact

Chris Shields
01912380111
chris.shields@cybit.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: F5
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: No constraints
• System requirements: No Specific System Requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times to responding to questions: 15 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The Cybit support team offer a 24/7 service to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively.Our support desk is ISO27001 certified, with a dedicated technical account manager aligned to every customer for technical escalation. Additional 24/7 technical escalation services is a premium service as is at cost: (£15,000 to £35,000 per annum); ; The Cybit service also includes:; ; Tier-2 Support - means security engineering specialists( such as cloud support engineers) to identify most DDoS attack incidents, apply mitigations, and fully manage an attack with the customer.; ; Tier-3 Support - means involvement of engineering specialists to identify and verify all DDoS attack incidents and begin mitigation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Sufficient online training and user documentation is provided
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Not applicable
• End-of-contract process: At the end of the contract customers have the option to renew / extend for a minimum of 1 year. For customers that do no wish to renew the service will be terminated and handed over to any new supplier.; ; The service is a standard subscription service billed monthly in arrears. Costs include a fully managed service for an agreed amount of throughput.; ; Additional throughput, if needed, is not included in the cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: N/A
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: N/A
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: N/A

Scaling

• Independence of resources: Yes, F5 guarantee

Analytics

• Service usage metrics: Yes
• Metrics types: Incoming (pre-scrubbing) Gbps; Incoming (post-scrubbing) Gbps; Outgoing
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: F5

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Service Level Agreement; - 99.999% Uptime. Periods caused by Special Unavailability are not included in this SLA.; - 99.999% Uptime describes the Silverline DDoS Network as being available to provide Silverline DDoS Protection Services.; - Time to Notify (15 minutes) - Customer must have current Silverline Always-On or Router Monitoring service subscription.; - Time to Mitigate (15 minutes) “Time to Mitigation” for:; Always Available Silverline DDoS Protection Services, means the elapsed amount of time beginning when Customer’s traffic begins transiting the Silverline DDoS Network and ending when the first mitigation is applied.; Always On Silverline DDoS Protection Services, means the elapsed amount of time beginning when a DDoS alert has been generated and recorded in the F5 User Portal and ending when the first mitigation is applied.; ; SLA Monitoring; - SLA monitoring is achieved by tools used by the F5 Silverline Security Operations Center (SOC).; - Authorization to Mitigate. Customer inherently consents to F5 performing mitigation actions on Customer’s traffic when transiting the Silverline DDoS Network.; Service Credits are entitled during service outages (on the part of F5). Any Service Credit shall be applied as an extension in days to the current Service Term for affected Silverline DDoS Protection Services.
• Approach to resilience: Resilience can be added request of the customer
• Outage reporting: Outages are reported via email alerts to named (multiple) users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restriction is completed using tools.; ; It is also completed based on customer preference.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 09/02/2018
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cybit are ISO27001 certified and as such members of staff must comply with Cybit information security policies and information security user awareness training.; ; All employees take formal internal Cybit training on the Information Security Policy and Acceptable Use Policy and this is externally audited for ISO 27001. Cybit have our own Information Security Management System and Information Security Management Forum; ; Security engineers and security analysts report into team delivery leads who report to head of security engineering. The head of security engineering reports to the managing director.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Cybit’s configuration & change management is aligned to the ITIL processes to implement all approved changes as requested.; ; Through the use of a Change Advisory Board (CAB) Cybit ensure all stakeholders are engaged and agreed, including the Technical Security Group on customer side and Cybit side. All changes are logged.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Cybit, as a cyber security company, have a strict Vulnerability Management Process based on the following 6 point framework:; ; Continuous Vigilance with regular internal and external scanning and alerting.; Threat assessment and threat definition including business impact assessment.; Policy design and implementation.; Asset impact and inventory identification of hosts, applications and devices.; Ongoing threat intelligence from global, UK government and private feeds including our scanning tools.; Understanding and assessment of known vulnerabilities and remediation including patches immediately on NCSC guidance.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Cybit use a number of tools for protective monitoring, primarily our own Security Information & Event Management Solution (SIEM) which is operating in the Cybit SOC. We have a detailed incident response process which operated 24 x 7, 365 days per year.; Cybit have a team of SOC analysts monitoring incidents and typically respond within 15 minutes
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The standard Cybit service and methodology to this process is detailed below.; - Prioritise, assign and resolve the incident.; - Own the resolution of the incident; - Ensure incident records are updated; - Ensure closure of incidents accurately and effectively.; - Ensure Route Cause Analysis (RCA) is completed for all High/P1 and Medium/P2s in accordance with service levels

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Innovating sustainable tech, reducing carbon footprint, leading global environmental change.

  Covid-19 recovery

  Digital solutions, remote work infrastructure and aiding global recovery efforts.

  Tackling economic inequality

  Empowering underserved communities, fostering digital inclusion and driving economic equity.

  Equal opportunity

  Promoting diversity, fostering an inclusive culture ensuring their is a level playing field for all

  Wellbeing

  Prioritising mental health, fostering work-life balance and promoting employee wellness.

Pricing

• Price: £75,000 to £250,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Proof of concept

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.shields@cybit.com. Tell them what format you need. It will help if you say what assistive technology you use.