Wavenet

Microsoft SharePoint Online

Microsoft SharePoint is a web-based collaboration and document management platform developed by Microsoft. It is part of the Microsoft 365 suite and designed for businesses of all sizes to create, store, organise, and share information securely. SharePoint helps streamline workflow, improve communication, and enhance productivity within an organisation.

Features

• Centralized sites: Organise resources efficiently.
• Document management: Version control, robust search.
• Real-time collaboration: Co-authoring, track changes.
• Customizable lists: Efficiently categorize information.
• Workflow automation: Streamline business processes.
• Seamless integration: Microsoft 365 apps collaboration.
• Granular access control: Secure sensitive data.
• Custom site appearance: Extend functionality with apps.

Benefits

• Efficient resource access: Simplified navigation and retrieval.
• Enhanced productivity: Collaborate seamlessly across teams.
• Streamlined processes: Automate repetitive tasks.
• Improved content management: Find and organize files easily.
• Secure data handling: Protect sensitive information.
• Tailored user experience: Customise site structure and design.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

989004203871457

Contact

Joe Ewins
0333 234 0011
publicsector@wavenet.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document

  Content services

  • Enterprise Content Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Total storage per organization - 1 TB plus up to 10 GB per user license purchased and 1GB per Office 365 Extra File Storage add-on. Max storage per site (site collection) -; 25 TB. Sites (site collections) per organization - 2 million. File upload limit - 250 GB. File attached to a list item - 250 MB. The entire decoded file path, including the file name, can't contain more than 400 characters for OneDrive, OneDrive for work or school and SharePoint in Microsoft 365.
• System requirements: Tenant requirement for license that includes SharePoint

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Wavenet support - 30 min to 4 hour response time inside core working hours 9-5 Monday-Friday UK time aligned to incident priority. Extended (M-F 8-8) and 24x7 support options available. Microsoft infrastructure-level support is 24/7/365 for underlying, abstracted hardware
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Any customers on managed support will have a dedicated account manager and will be assigned a support team of engineers ranging from 1st line to 3rd line in ability. Escalation points are available with optional to follow through with issues until resolution. Costs vary depending on the Azure resources being supported.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our approach includes pre-project consultancy, user acceptance testing (UAT), setup, migration, and post-migration support. During pre-project consultancy, we review existing working approaches, collaboratively document objectives and desired project outcomes. Mid project UAT sessions ensures customer understanding and buy-in and will assist users in a one-on-one basis following any implementation. Post Implementation we will provide documentation and handover of the solution, alongside follow up sessions to ensure the solution is meeting all originally defined objectives.; We can also offer bespoke customer training, which starts with us conducting a Training Needs Analysis (TNA). The results of the TNA allow our training team to assess the current product understanding and ensure that the training programme matches the end user need. Wavenet are a Microsoft Global Training Partner and our training team is staffed by qualified educators with many years of real-world training and teaching experience. Our training team are also Microsoft Innovative Education Expert and Microsoft Advanced Educator accredited.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be archived, downloaded or destroyed as per Microsoft procedures and any legislation that binds the client.
• End-of-contract process: At the end of the contract the tenant can be transferred as per client instruction.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: SharePoint provides a web‑based service interface accessed through modern browsers. Users interact with sites, document libraries, lists, workflows, and administrative controls via the Microsoft 365 web portal. The service also exposes RESTful APIs, the Microsoft Graph API, and client-side frameworks (SPFx) for integration, automation, and custom applications.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Not known
• API: Yes
• What users can and can't do using the API: Microsoft Graph allows you to interact with SharePoint sites, lists, and drives (document libraries). You can perform read-write operations on lists, list items, and drive items. This enables you to create, update, and delete content within SharePoint. It also allows you to configure and manage SharePoint settings at an organizational level.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Azure’s robust isolation mechanisms ensure that users remain unaffected by the demands placed by other tenants. Your Azure Files access remains secure and performs consistently, even when other users are heavily utilizing the service

Analytics

• Service usage metrics: Yes
• Metrics types: Number of files by activity type, ; Number of unique pages visited by users, ; Number of users by activity type, ; Number of total and active sites, ; Number of total and active files, ; Amount of storage used, ; Number of page views
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data in Azure is encrypted at rest by default. See: https://learn.microsoft.com/en-us/azure/security/fundamentals/physical-security and https://learn.microsoft.com/en-us/azure/storage/common/storage-service-encryption
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Approach to exporting data varies across products/services being leveraged.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON, PST, CAB
  • XLS, XLSX
  • ZIP, DOCX, PPTX, TXT
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML
  • DOCX, PPTX, TXT, XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Azure virtual networks entirely segregated from Wavenet's network.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Role-Based Access Control (RBAC), Multi-Factor Authentication

Availability and resilience

• Guaranteed availability: See Microsoft's Service Level Agreements (SLA) for online services: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1
• Approach to resilience: SharePoint is designed with robust resilience features to ensure data durability and availability. Here are the key aspects: SharePoint uses Azure Storage with dual datacenter writes for file consistency, and checksums along with append-only storage enhance data integrity. Metadata about each file is stored in Azure SQL Database, providing redundancy and ensuring access to user content even during failures. Additionally, Microsoft 365 services operate across geographically dispersed datacentres, ensuring responsive service instances for user requests .
• Outage reporting: Platform level outages are reported publicly via: https://azure.status.microsoft/en-gb/status. Individual servers/applications are proactively monitored and incidents raised with Wavenet helpdesk to remedy as required

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Conditional Access governs access based on logon location, device used for access and its compliance status.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wavenet is an ISO27001 certified company and we adhere to the standard and has an Information security management system drawn from ISO27002 and we follow the NIST standard for cyber security framework, we are audited on this standard annually, Wavenet is also a CE+ certified company
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wavenet conform to ISO2000
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Wavenet conform to and follow the NIST standard and ISO27002
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have continual monitoring with EDR solution feeding into a SIEM that is monitored 24/7 that is monitored by SOC
• Incident management type: Supplier-defined controls
• Incident management approach: Wavenet is ISO27001 certified and we follow the playbook as part of our certification.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: Thursday 18 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems
• ISO 9001 accreditation date: Monday 12 August 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 39aabf05-4ab8-4ee7-adcd-3318af1f9d2f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.