CARBON ARCHITECTURE LIMITED

InMetriks Analytics

Proven Monitoring & Verification service designed to maximise asset performance, and drive energy savings. Fully serviced AI enabled solution identifies opportunities for continuous improvement; detecting and isolating faults and sub-optimal performance, and enabling preventive maintenance to reduce operational risk. Service verifies carbon savings from LZC installations in-line with IPMVP.

Features

• Real-time monitoring and verification of asset performance
• Continual analysis of energy efficiency and validation of carbon savings
• Isolation and diagnosis of utility system faults and sub-optimal performance
• Triaging of data, automated workflow & escalation of issues 24-7
• API connection with existing CAFM/CMMS systems enables bi-directional ticketing
• Remote Fault Resolution as first level support for controls issues
• Customised dashboard with smart automated reporting and workflow
• Delivers long-term M&V solution to inform optimisation strategies
• Device agnostic and compatible with all existing data systems
• Benchmarked against IPMVP standards

Benefits

• Full access to building related data from across estates
• Detailed insight into asset performance through diagnostics dashboard
• Increased energy efficiency & carbon footprint reduction
• Verification of LZC installation performance to ensure efficacy
• Enables preventive works by identifying sub-optimal performance
• Data driven prioritisation of maintenance resource saves time and money
• Intelligent automation of workflow prioritised on cost and risk
• Underpins decarbonisation investment strategies and NetZero related projects
• Meets Salix Finance Monitoring & Verification requirements
• Improved user comfort, well-being outcomes and space utilisation

£1.73 to £12 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@carbonarchitecture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

989216680757542

Contact

Lee Lofthouse
07572699036
tenders@carbonarchitecture.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • Browser interface
  • Supply data feeds using ftp, email or building system controllers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Between 1 and 24 hours depending on the priority of the issue as defined in section 6.7 of our Service Level Agreement, during normal business hours - out of hours service can be provided at extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Onsite support: Onsite support
• Support levels: - Remote telephone support with respect to Software functioning during normal Working Hours; - Access to maintenance releases of the software; - Technical support in the use of Software relating to faults or issues; - Correction or work-around of faults logged in accordance with Sections 13 to 15 of our Service Level Agreement
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide user training which can be either onsite or via live online learning, and we provide comprehensive user documentation. ; The guided system set-up process identifies existing issues with the BMS and control strategy, and will provide an initial condition report. This will focus on immediate low/no-cost and general maintenance opportunities that impact energy, carbon, comfort and reliability. ; The onboarding process will typically follow these steps:; Establish data stream from the BMS, sub-meters and fiscal meters to InMetriks Analytics platform / Establish business, site, asset structure in software / Tag all datapoints appropriately / Import historical data and identify any missing data / Implement initial analytical rules to spot legacy issues and data anomalies / Compare actual operating profiles and insight from site surveys to expected profiles and O&M documentation to identify poor performance / Report on opportunities
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Excel
• End-of-contract data extraction: Manual on-request activity. Data can be downloaded in a number of formats according to client requirements at no extra cost.
• End-of-contract process: User access and data streams are disabled and after an agreed period of time the database is deleted. Any additional services would be charged in-line with rate card provided.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Customers can choose different Service Levels and features as set out in our Service Level Agreement, including creation of a dashboard, ticket integration, out-of-hours technical support, periodic system health-checks. These customisations will be agreed at the point of procurement and will be requested by users and implemented by Carbon Architecture.

Scaling

• Independence of resources: Server resources are scaled to meet demand.

Analytics

• Service usage metrics: Yes
• Metrics types: User activity
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Manual on-request activity. Data can be downloaded in a number of formats according to client requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Serious faults entailing inaccessible software/data are restored within 48 hours. Our operations are principally analytical, i.e. data is acquired by us and can be re-acquired readily.
• Approach to resilience: We use a combination of failover servers, daily backups and automated service quality warnings.
• Outage reporting: To an internal dashboard and automated email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We use predefined user groups with different operational privileges; We use a hierarchical structure to limit user access to data only relevant to that part of the organizational hierarchy.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our IT Security Policy clearly sets out roles and responsibilities, this is reviewed annually in line with our business goals. Senior management and the IT department conduct regular assessments of risks and evaluate all third parties. We have an Incident Response Plan.
• Information security policies and processes: Reporting structures are defined in our IT Security Policy and Incident Response Plan. An annual review takes place as well as regular reviews and assessments of risk. As an SME we form virtual, cross-functional teams from IT and other departments to tackle issues as they arise. Senior staff work closely with other team members to ensure policies are followed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We sustain the service security through a combination of vulnerability scanning, software reviews and penetration testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We conduct an annual review following an audit by a third party who provides expertise on potential threats. We deploy patches as soon as possible after they are released - this will be done the next available working day.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify compromises using dedicated Security Information and Event Management software.; The response begins with isolating the server in question and then working through the problem identified to identify the point of weakness, resolve, clean etc; We response to such incidents within the same day if possible.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an incident management policy which includes a pre-defined process for triaging and managing incidents. Users report incidents via normal support channels and the management process is implemented. Response actions and resolution targets are set out in Sections 13 - 15 of our Service Level Agreement.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Ultimately, the decarbonisation of public estates is a challenge which the InMetriks Analytics service solution helps deliver, through building performance optimisation. The impact of this on the broader environment is lower carbon emissions thanks to a significant reduction in energy consumption, so that energy intensive estates contribute less to global warming.; This is backed up by recent evidence from within public sector research, which demonstrates that real-time data analytics like InMetriks Analytics, deliver the actionable insight required to improve efficiency, reduce operational risk, and ensure compliance.

  Wellbeing

  Additionally, the comfort level of estates is proven to have a direct effect upon the wellbeing of the people who use those spaces. InMetriks Analytics supports a reduction in the health risk attached to the inefficient operation of building systems. Poorly controlled HVAC systems can have a particularly adverse impact of the health of people in buildings, especially in acute health care settings, and for example, in higher education settings, where there are many students in relatively confined spaces. Intelligent systems like InMetriks also help estates teams monitor occupancy and air quality in tandem, to provide the best possible outcomes for users.

Pricing

• Price: £1.73 to £12 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@carbonarchitecture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.