Oxygen CRM for Office 365
Oxygen CRM for Office 365 is a rapidly deploy-able and customisable CRM solution, specifically designed to appeal to and engage users of all generations. Structured around one single data source, and providing options for users to interact in multiple ways (via Outlook, mobile app or browser) Oxygen creates 100% engagement
Features
- Contacts Database
- Company, Contacts, Projects and Confiurable Records
- Opportunity, Case & Project Management
- Automated Document Management Centre
- Task & Activity Management
- Powerful Search
- Fully Navigable from directly within Outlook
- Campaign Management & Tracking
- Accessible from any Internet connected Device
- Out of the Box or Fully Customisable
Benefits
- Centralised document storage with built in backup
- Document co-authoring enables collaboration
- Centrally manage all external contacts in a GDPR Compliant Way
- Fully integrated with Outlook means seamless filing of documents
- Easily share documents with colleagues and peers
- Built directly into Office 365 using best practice methods
- Manage and track all opportunities and cases
- Assign tasks and automate workflows to simplify business processes
- Centrally manage and publish relevant documents
- Publish success stories and KPI dashboards - celebrate success
Pricing
£15 to £25 a person a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 8 9 4 5 3 9 7 6 6 4 6 0 3 2
Contact
ISAAC Intelligence Limited
Jason Yeomans
Telephone: 020 3922 1222
Email: jason@isaacintel.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Microsoft Office 365
- Cloud deployment model
- Public cloud
- Service constraints
- No
- System requirements
- Microsoft office 365 & SharePoint Online Required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 hours urgent, 8 hours non-urgent
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Via browser pop-up on our co website
- Web chat accessibility testing
- Not applicable
- Onsite support
- Yes, at extra cost
- Support levels
- ISAAC Support is straightforward and easy to understand. Response within 15 minutes, 4 hour rectification for critical issues, 8 hours for non-critical
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onsite and virtual training (train the trainer) and additional teams training if required at additional cost
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Export to Excel, migrate to alternative service, leave in the existing system as all Oxygen applications are built with your own Office 365 tenancy
- End-of-contract process
- All inclusive, only extra is further customisation or automation
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Inherent differences in screen sizes only
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- Multi-service integrations
- API documentation
- No
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Language, layout, branding, colour palettes, workflow & feature configuration
Scaling
- Independence of resources
- All Oxygen apps are developed directly into the Microsoft Office 365 public cloud. scale is not an issue
Analytics
- Service usage metrics
- Yes
- Metrics types
- Utilising Microsoft inbuilt Office 365 usage stats
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Into Excel
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.9% as per Microsoft Office 365
- Approach to resilience
- Developed in line with Microsoft
- Outage reporting
- Via social media notification and/or public Microsoft dashboard
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Specific configuration per customer/solution
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- All Microsoft Related
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Iso27001
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Continual improvement
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Undisclosed
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Microsoft Office 365 & SharePoint Online
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Microsoft Office 365 & SharePoint Online
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
ISAAC provide and utilize extensive remote working, avoiding unnecessary transportation, office and associated costs. refurbished equipment is used in the majority of cases - Covid-19 recovery
-
Covid-19 recovery
ISAAC remained busy throughout the pandemic and business levels have already returned to pre-pandemic levels - Tackling economic inequality
-
Tackling economic inequality
ISAAC donate used and refurbished equipment regularly to local charities to benefit economic inequality - Equal opportunity
-
Equal opportunity
Utilizing remote working and accessible systems means ISAAC are an equal opportunities employer - Wellbeing
-
Wellbeing
ISAAC employees are encouraged to work from home 2/3 days per week, and all have regular reviews and mental health support services available
Pricing
- Price
- £15 to £25 a person a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 14 day free trial
- Link to free trial
- https://isaacintelligence.com/oxygen-crm-free-edition-trial-request/