Infinity Health Ltd

Infinity

Infinity is a digital platform on which health and care staff can easily log, share and coordinate their daily care tasks in real-time. Interactive dashboards allow teams to coordinate care more effectively in hospitals; support patient initiated follow-up (PIFU); and enable the successful delivery of the NHS elective recovery plan.

Features

• Care coordination & task management
• Patient lists & caseload management
• Team awareness & availability
• Instant messaging
• Activity logging
• Notifications, alerts & reminders
• Electronic medical record interoperability standards (HL7, FHIR, OpenEHR and more)
• Real-time dashboards
• Data & reports
• Process automation

Benefits

• Reduce errors & improve outcomes
• Improve efficiency, save staff & patient time
• Track & coordinate staff activity
• Improve patient flow for elective recovery and patient initiated follow-up
• Modernise workflow - enabling virtual wards and outpatient management
• Update & share data in realtime
• Digital transformation
• Improve information governance
• Document & archive activity
• Analyse performance and discover business insight

£20,000.00 to £1,000,000 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard@infinity.health. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

989513559098943

Contact

Richard Moss
+447866624613
richard@infinity.health

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Modern web browsers
  • Modern mobile devices based on iOs or Android platforms

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The initial response time for all support enquiries is 4hrs but depends on the SLA level selected.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Automated UI testing; Browser accessibility testing; QA testing
• Onsite support: Yes, at extra cost
• Support levels: End user support - in-app tools and knowledge base; Technical support for enterprise customers; ; Please see our pricing document for details of each SLA option available and associated response and resolution target times:; ; Additional services; Training - £500/day; Technical Account Manager - £750/day; Cloud Support Engineer - £950/day
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A support knowledge base is provided for guidance on initial installation and configuration.; ; Enterprise users may be on-boarded via integration with 3rd-party systems, such as Patient Administration Systems (PAS), Electronic Health Record (EHR) or Single Sign-On (SSO).; ; Infinity Health can provide on-demand, on-site training to assist with configuration and set-up.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Infinity Health can provide a snapshot of customer data on the day the contract is terminated.
• End-of-contract process: Access to user accounts will be restricted and data will be archived or deleted in accordance with contractual terms and applicable data retention policies.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed to behave in a similar way on all devices.; ; The service is optimised to display information appropriately, with respect to the device in use.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Infinity Health application is accessible on a range of mobile devices that run iOS or Android software. It is a simple interface that is designed for point and click information access and entry. It does not require any specialist technical knowledge or prior experience.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The Infinity Health application has been extensively tested with heath and care practitioners across a range of scenarios from hospital portering to elderly care provision.
• API: Yes
• What users can and can't do using the API: Infinity supports legacy and emerging systems & standards, including, REST, HL7 v2 and FHIR. To facilitate 3rd-party integrations, Infinity provides a range of interfaces, including:; ; * Encounters API; ; Allow systems to consume data related to the interaction between a patient and healthcare providers for the purpose of providing healthcare services.; ; * Tasks API; ; Describes activities that can be performed and tracks the state of completion of each activity related to an encounter.; ; Other API resources can be tailored to support a broad range of technical and business requirements.; ; Infinity is also a member of INTEROPen, an action group to accelerate the development of open standards for interoperability in the health and social care sector.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There is a great deal of configuration that users can undertake with Infinity Health. They can select the fields in the display to make it quicker to access relevant information. They can define search presets to ensure more accurate search results. And they will soon be able to define custom fields to collect and view specific data points for the clinical pathways relevant to specific cases.

Scaling

• Independence of resources: Monitor load times and scale resources to maintain system performance. We can easily scale up our systems by commissioning new servers depending on the required load usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Monitor system performance; Load time; Capacity monitoring
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The Service supports the on-demand export of the current, active patient record list to CSV file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Infinity Health Limited shall use commercially reasonable efforts to make the services available 24 hours a day, 7 days a week, except for: (a) planned downtime, or (b) any unavailability caused by circumstances beyond Infinity Health's reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems, Internet service provider failures or delays, or denial of service attacks.; ; We offer four levels of SLA – these are detailed in our Service Definition and Pricing documentation.
• Approach to resilience: Information available on request.
• Outage reporting: Third party hosting partner sends alert to Infinity; ; Broadcast email message to users to check Infinity status page

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Infinity Health implements policy-based access control where users and resources' attributes are evaluated to identify where access is permitted.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 02/04/2020
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The company maintains a robust Information Security Management System and is ISO 27001 certified. Infinity Health maintains the following policies relating to information security:; ; Access Control Policy; Clear Desk and Screen Policy; Computer and Internet Use Policy; Cryptography Policy; Data Protection Policy; Information Classification & Control Policy Policy; Information Security Policy; Laptop & Mobile Devices Policy; Media Handling & Disposal Policy; Password Management Policy; Patch Management Policy; Physical Security Policy; Secure Development Policy; Supplier Security Policy; ; Infinity Health follows the following procedures relating to information security:; ; Asset Management Procedure; Backup and Restore Procedure; Business Improvement Review Procedure; Corrective Action, Preventive Action, Non-Conformity & Continual Improvement Procedure; Document Control & Record Management Procedure Procedure; Information Security Communication Procedure; Information Security Incident Reporting Procedure; Information Security Risk Assessment & Management Procedure

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The company is ISO 27001 certified. This includes configuration and change management processes to ensure that all components of the service are tracked through their lifetime and that changes are assessed for potential security impact. We also maintain a information security risk assessment and management procedure to capture and log all risks that need to be monitored or addressed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The company is ISO 27001 certified. This includes the assessment of potential threats to services and how potential threats are managed.; ; Infinity Health can require the installation of security patches by disabling the app remotely.; ; News of potential threats will be distributed by email. Notifications will also be made on the company web site.; ; We also track possible vulnerabilities on third party services and libraries. And we also monitor CVE databases to maintain our knowledge.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Infinity use a third party partner to provide protective monitoring facilities. ; The platform is monitored 24×7 by comprehensive automated systems. In the event of any issue affecting the health and operation of the infrastructure, core systems, or tools, the operations team is notified and will respond immediately to diagnose and correct any issues.; ; Infinity will work with the third party expert to identify potential compromises when our own performance monitoring processes identify potential issues.
• Incident management type: Supplier-defined controls
• Incident management approach: Infinity Health has an in-house incident management process.; The support knowledge base advises on common events and new information is added when new events occur (if appropriate).; ; Users report incidents through the software support tools or support page. Incidents will be given an incident number that will be used as an identifier for further communication between the user and support team if appropriate.; ; Incidents will be shared within our service status page on the company website.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Infinity Health is is designed to improve the efficiency of hospital task management and make elective recovery effective. The latter is particularly relevant to fighting climate change as it has the potential to reduce the number of on site hospital appointments for outpatients, thereby reducing the number of journeys required to and from hospitals for both patients and clinicians, both of whom can engage virtually rather than face to face. The emissions required to complete health and care pathways therefore drops rapidly.
• Covid-19 recovery:

  Covid-19 recovery

  The pandemic has had an unprecedented impact on NHS waiting lists. the number of people waiting for planned hospital treatments or investigations is fast approaching 6m and growing at a rate of 100,000 per month. Waiting lists were increasing before the pandemic but COVID-19 has certainly had a major impact. The reasons for this include diversion of NHS resources to cope with COVID-19 and an increase in the number of people who didn’t or couldn’t access NHS treatment during the pandemic, now being referred to hospital.; ; Infinity Health is able to help reduce the demand on health and care services caused in part by COVID-19 by using digital technology to streamline and accelerate elective recovery processes. It can help identify who needs treatment; sort and prioritise the waiting list; improve the efficiency of coordinated care in each pathway; and monitor and act on further delays. ; ; Elective recovery is a pressing priority for the NHS and isn’t going to be successful without effort and investment. Although it might seem a daunting task, there are excellent digital tools available which, in collaboration, could help overcome the NHS’s waiting list problem. Infinity is one of them.
• Wellbeing:

  Wellbeing

  Using Infinity Health's digital platform across a range of health and care settings improves physical and mental wellbeing for staff and patients alike. Infinity helps to reduce the time required to deliver all aspects of clinical health and care pathways, freeing up valuable time for staff and reducing the pressure on integrated teams delivering coordinated care. It also reduces the wait for those on the list for elective operations or investigations, improving physical and mental wellbeing for them by reducing the stress and anxiety associated with waiting for treatment.

Pricing

• Price: £20,000.00 to £1,000,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard@infinity.health. Tell them what format you need. It will help if you say what assistive technology you use.