Bytes Software Services

BeyondTrust Identity Security Insights

BeyondTrust Identity Security Insights is a solution providing a way to gain a centralised view of identities, entitlements and privileged access across your IT estate and detect threats resulting from compromised identities and privileged access misuse. bssgc

Features

• Identity Threat Detection.
• Identity Analysis
• Cloud Access Visibility
• CIEM capabilities to easily adjust entitlements
• Reducing attack surfaces and address identity hygiene issues
• Centralised Dashboard
• Powerful Integrations
• Rapid Deployment

Benefits

• Unified Cross-Platform Visibility
• Identity Threat Detection
• Proactive Identity Hygiene
• Cloud Least Privilege​
• Integrated Ecosystem

£45 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

989935267517177

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BeyondTrust Password Safe (On Premise); BeyondTrust Password Safe Cloud; BeyondTrust Privileged Remote Access Cloud; BeyondTrust Endpoint Privilege Management Cloud; BeyondTrust Remote Support Cloud
• Cloud deployment model: Public cloud
• Service constraints: Currently hosted in US region with further region planned for later in 2024
• System requirements: No system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The content of an Incident as supplied initially is used to identify the incident Severity Level using Table 1 below as a guide.; Severity Levels range from Severity Level 1 (Critical) to Severity Level 3 (Low Priority). In collaboration with you, we will make a; reasonable determination of the Severity Level of your incident and respond accordingly. The Severity Level may also be adjusted; as the Incident progresses towards resolution.; ; Severity 1 : First response within 30 minutes; Severity 2 : First response within 24 hours; Severity 3 : First response within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Standard : Included with the Cloud Service offering; Technical Account Manager (additional cost) : BeyondTrust Technical Account Managers (TAMs) help ensure you are receiving maximum value from your BeyondTrust investment. BeyondTrust TAMs are senior technical resources who will partner with you to gain an in-depth knowledge of your businesses privileged access needs and map them onto your Remote Support platform. Your Beyond trust TAM will become your trusted advisor and your advocate within BeyondTrust and is uniquely positioned to provide a proactive approach to the support and ongoing operation of your BeyondTrust investment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: BeyondTrust Identity Security Insights Service enables customers to receive enablement training services as part of their acquisition. For self-service, beyondtrust.com/docs delivers a comprehensive archive of documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All account, entitlement, detection and recommendation information can be exported by the customer at any time
• End-of-contract process: Customer will see subscription expiration messages prior to contract enda date and an access disabled message on contract expiration. 7 days after contract expiration the customer will no longer have access to the service but access can be restored, along with the data for up to 37 days from contract end date. After 38 days from contract end date the customer environment and all dat a held within will be permanently deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Functionality within apps is scoped to include core-requirements only.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Front-end integration of the BeyondTrust API enables customers to correlate BeyondTrust Endpoint Privilege Management events with third-party or in-house developed applications to pull report data, issue commands, or automatically save a backup of the Appliance's policy and configuration on a recurring basis.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can choose how to authenticate to the service, how they want to logically separate the data as well as what data to injest and what events to send out from the service. They also have the option to create rules to handle certain detections or recommendations differently.

Scaling

• Independence of resources: BeyondTrust's Cloud services team actively monitor customer's environments and provision resources as required.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: BeyondTrust

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Customer data in Identity Security Insights are segmented/tagged with a unique identifier within the data lake.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported on an automated basis providing a full cold backup of session data and configuration. Manual, point, backups can also be made.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: N/a

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs are generally not applicable based upon product resiliency; SLAs may be developed based upon specific User needs.
• Approach to resilience: Each AWS Region contains, on average, approximately three to six Availability Zones. All customer EC2 instances and their Elastic Block Storage (EBS) volumes are replicated and mirrored within the customer's availability zone to provide the customer with seamless disaster recovery options for the solution and stored data.
• Outage reporting: Site24x7 is used to monitor the performance of Endpoint Privilege Management instances. During the build process, each hosted instance is linked to Site24x7 automatically. Regular health checks are conducted to guarantee every instance functions as expected. If a health check fails twice in a row, the instance is flagged as down and an alert is sent. Alerts come in the form of notifications on the Site24x7; dashboard and emails. Taking advantage of multiple geographical locations, global accessibility is ensured

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Username and Password (with optional 2-factor authentication) can be used but can also be integrated with the following identity providers via SAML2.0:; Microsoft Entra ID; Okta; PingOne
• Access restrictions in management interfaces and support channels: Access management is strictly governed and controlled using BeyondTrust's own high-security Privileged Remote Access technology alongside access management integrated into change management (ITSM) systems along with identity verification through corporate Single Sign-On.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Username and Password (with optional 2-factor authentication) can be used but can also be integrated with the following identity providers via SAML2.0:; Microsoft Entra ID; Okta; PingOne

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Aprio, LLP
• ISO/IEC 27001 accreditation date: 24/08/2020
• What the ISO/IEC 27001 doesn’t cover: Out of the controls within ISO 27001 only two items were not applicable and those are:; ; A6.5 - Responsibilities after termination or change of employment; All responsibilities are discharged/reassigned following a Joiners, Movers, and Leavers procedure.; A8.30 – Outsourced Development; BeyondTrust does not outsource software development.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self-certified, Level 4 (SAQ A)
• PCI DSS accreditation date: 27/02/2024
• What the PCI DSS doesn’t cover: BeyondTrust's product portfolio/cloud environments.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II
  • ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: BeyondTrust has implemented and continuously maintains a robust security program and Information Security Management System (ISMS), containing appropriate security policies, practices, and procedures to protect our corporate and cloud environments to mitigate any unauthorized access, destruction, use, modification, or disclosure of our organization’s data, and more importantly, our customer’s data.; The ISMS is certified under the rigorous standards of ISO/IEC 27001 and a Privacy Information Management System (PIMS) that is certified under ISO/IEC 27701. In addition, numerous security and compliance audits are performed to assess our corporate practices, product portfolio, and cloud environments under the AICPA SOC 2 Type II requirements.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: A change management process has been established to formalize each Change Request, change approval, change implementation and pre- and post-implementation testing of the Information Systems affected by the change. The policy that is reviewed annually, or as required, and approved by the GRC Committee. This policy addresses all facets of change management within the organization for all critical business systems and processes and are submitted for review/approval to the Change Advisory Board (CAB). All changes to a production environment or system are required to submit a change request per BeyondTrust policy.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: BeyondTrust maintains a formal Vulnerability Management Plan that addresses vulnerabilities discovered through vulnerability scanning and penetration testing. This plan is approved by the GRC Committee and is reviewed annually or as needed. The plan sets forth specific timeframes for finding mitigations based upon criticality.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: BeyondTrust uses a vulnerability management solution in our cloud environment(s). The solution scans at least every 24 hours and submits its findings back to the main console as well as to our SIEM. This includes IAM misconfigurations, authentication, lateral movement, data at risk, neglected assets, network misconfigurations, and vulnerabilities. All of the items listed above are alerted to the BeyondTrust InfoSec team, analyzed, and acted on based on validity and criticality.
• Incident management type: Supplier-defined controls
• Incident management approach: BeyondTrust has a formal Cybersecurity Incident Response Plan (CIRP) that is reviewed/tested annually, and approved by the Executive Leadership Team. This plan addresses all facets of incident response within the organization for all critical business systems and processes which contains all the steps necessary for identification, containment, eradication, recovery, and incorporating lessons learned to overall plan improvement.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £45 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.