INTEGRATED SKILLS LIMITED

Waste Management In-Cab and Back Office Modules, Route Optimisation, Trade Waste & Jobs Management

Cloud-based waste management platform with easy-to-use, next-gen incab navigation & service verification functionality, mobile apps, job and performance management (including automated alerts), integration APIs to CRM, finance, weighbridge, etc. Applied to all services including trade waste.
Route optimisation software for strategic modelling, and creation of detailed, optimised, balanced driving routes.

Features

• Waste management platform with in-cab, back office and other modules.
• Easy-to-use, next-gen incab with map-based interface with spoken notifications
• Timely, GPS-prompted service and route information for operators
• Route navigation, service verification with intuitive and auto reporting
• Management of jobs and performance including automated alerts
• Integration APIs linking CRM, web, finance, weighbridge and other solutions.
• What-if scenario evaluation for strategic service options modelling
• Route Optimisation creates detailed, optimised, balanced driving routes.
• Trade Waste Customer Management, Contract Admin and daily service management
• Data Security supported by MS Azure hosting

Benefits

• Simplify service management through a single platform
• Integrate CRM, Web, Finance, Weighbridge systems with Integration APIs
• Provide crews with spoken route information and bespoke service information
• Provides route guidance for new routes and drivers as required
• Transfer unfinished routes from one vehicle to another
• Manage trade waste services including contracts and daily service management
• Reduce double-handling with service reports mandatory actions, and automatic alerts.
• Quickly model robust service options for strategic planning
• Create detailed, optimised and balanced driving routes
• Manage service performance and identify opportunities for improvement.

£25,000 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shenshaw@integrated-skills.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

989977848539671

Contact

Stuart Henshaw
03300 888670
shenshaw@integrated-skills.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance is carried out (out of normal working hours) and clients will be provided with suitable notice. ; ; The mobile application portion will only provide support for Android devices that have been tested for use by Integrated Skills.
• System requirements:
  • Microsoft Edge, Mozilla Firefox or Google Chrome Internet Browser.
  • RouteSmart minimum recommended screen resolution 1280 x 800

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Available hours of support provided are 9.00am to 5.00pm UK time, Monday to Friday, excluding Bank Holidays. Support is available 24/7 by accessing the knowledge base within our support portal. Acknowledgement and Resolution times are: Urgent - Acknowledgment 1 hour, Resolution 4 hours. High - Acknowledgement 4 hours, Resolution 4 days . Medium - Acknowledgement 1 day, Resolution 10 days. Low - Acknowledged 2 days, Resolution 1 month. Integrated Skills provides progress reports and has an escalation procedure to ensure that guaranteed response times are met.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided to clients via our Freshdesk Support Portal where clients raise a support ticket. The standard hours of support are 09.00 to 17.00 UK time, Monday to Friday, excluding bank Holidays. Support costs are inclusive within our software costs. There is an escalation procedure.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Comprehensive onsite or online training is provided. Full documentation is provided in digital format. There is also comprehensive onscreen help within our products.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: RouteSmart and SmartSuite Mobile both contain their own help documentation.
• End-of-contract data extraction: The provider will extract the data on request and return this to the client on a storage device provided.
• End-of-contract process: The single extract of the data is included in the contract fee.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our mobile in-cab system is an Android solution which provides for securely encrypted, 2-way transfer of live service data, reports and messages. ; Our browser-based back office solution can view service data, reports and configure the way is provided to the Android tablets. ; Our route optimisation solution is a browser-based solution.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: There are service interfaces in our in-cab solution and back-office systems. Both are map-based.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: We provide APIs to provide service data and reports to third party software such as CRM or website solutions. We have a test environment to allow testing of our APIs. Our APIs adhere to common/open industry standards. We are open to suggestions from clients to enhance our APIs to improve the customer experience.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our in-cab system has been designed to be customisable by the client. For example, reports are bespoke, can be displayed on the device and spoken out. These can be switched on or off as required. Our back office solution is also designed to to be customisable to suit local requirements and we provide frameworks for our clients to included their own services. New services can be added with bespoke service cycles and requirements. One innovative feature includes the ability to alter service dates around Bank Holidays when service dates can be adjusted unviversally using substitute dates. Cutomisation is allowed subject to permission status managed by the system administrator.

Scaling

• Independence of resources: We monitor service performance and pre-emptively provision additional resource where required.

Analytics

• Service usage metrics: Yes
• Metrics types: Service uptime, service stats provided on support incidents
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: RouteSmart Technologies

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via CSV,XLSX, jpeg, pdf.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • CSV
  • Jpeg
  • Direct export to the SmartSuite platform
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Geodatabase
  • Shapefiles (SHP)
  • CAD data (all types)
  • Tables (all types)
  • Video files (all types)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Integrated Skills availability levels are at 99.8% and we would provided this as a guaranteed level.
• Approach to resilience: Our SmartSuite system is hosted within the MS Azure cloud to ensure maximum resilience. Our RouteSmart solution is held in secure datacentre which meets ISO27001 and Tier2+.; In addition, Integrated Skills uses a combination of virtualisation back-ups and image recovery, using snap-shots, to ensure our applications are resilient.
• Outage reporting: We have a 24/7 real-time monitoring system which sends email and SMS messages to key members of staff.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: These are only available to ISL staff via a VPN connection.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Data centres/platforms running our services are all ISO27001 certified.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Integrated Skills has its own Cyber and Security policies and procedures

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We communicate with our customers when we need to make a change and we also have an agreed date (Sundays) where maintenance and changes are carried out. ; Internal evaluation of proposed changes, testing both security and viability of changes in a test environment before we put into production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We carry out constant monitoring for unusual activity. We disconnect the compromised system and preserve evidence and carry out an autopsy for remedying the compromise and returning the service to normal. We respond to incidents with the highest level of urgency.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We carry out constant monitoring for unusual activity. We disconnect the compromised system and preserve evidence and carry out an autopsy for remedying the compromise and returning the service to normal. We respond to incidents with the highest level of urgency.
• Incident management type: Supplier-defined controls
• Incident management approach: Documented incident management process defines how incidents are managed, reported and acted upon. This is available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Our route optimisation solution helps Councils to identify service models to achieve maximum carbon saving. Our in-cab solution, SmartSuite enables Councils to realise those savings, by daily management of the service.

Pricing

• Price: £25,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shenshaw@integrated-skills.com. Tell them what format you need. It will help if you say what assistive technology you use.