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AGILYX EMEA LTD

Unit4 ERP - Customer Success Programme support services

Value Added Aplication Support Services

Features

  • Unit4 ERP value added Application Consultancy services
  • ERP Project and Programme Management services
  • Proven industry template Deployments
  • Qualified and Certified consultants
  • Elite partner of Unit4

Benefits

  • Reduced deployment times
  • Reduced business risk
  • Cost effective service
  • Cross sector expertise
  • Deployment aligned to our training services
  • Comprehensive training offerings in all modules

Pricing

£103.33 to £138 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julie.taylor@agilyxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 9 0 1 0 0 6 6 7 7 7 0 3 9 5

Contact

AGILYX EMEA LTD Julie Taylor
Telephone: 01628 637266
Email: julie.taylor@agilyxgroup.com

Planning

Planning service
Yes
How the planning service works
We have an experienced team of project managers who have experience in deploying software services and planning an effective cloud hosting solution.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We offer a comprehensive catalogue of training courses covering Familiarisation, Build and Super User courses as well as online learning. Our trainers and consultants are all experts in their field and can be matched to each organisations needs. We can offer both on site and Webinar Training. If youre looking for something a little more bespoke, then we can develop courses aimed at your individual organisation and your systems.

Systems training can be offered as part of our implementation services and is separate to our other training services.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have a proven cloud readiness assessment that we will perform on clients who are looking to migrate to the cloud from premise or between providers.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have a range of application testing methods and more recently, we have been working with our software vendor partner to establish a range of performance test measures that can be deployed as part of a stress test.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide application support to users who are operating Unit4 Business Software either in the cloud or on premise through our proven CSP and support contracts.

Service scope

Service constraints
Not that we are aware of

User support

Email or online ticketing support
Email or online ticketing
Support response times
We will respond within 4 hours to tickets been raised from Monday to Friday, 9am to 5:30pm.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide system admin as a support to our user base with no contractual tie ins.

Our minimum rate is £90 per hour. Should the customer buy more time from us, the rate will be reduced on a sliding scale.

The support is managed by our trained and skilled Application Consultants.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Unit4 Business Software

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA Certification Limited
ISO/IEC 27001 accreditation date
15/2/2018
What the ISO/IEC 27001 doesn’t cover
The scope of this approval is applicable to : The design, development, provision and support of Unit4 software products and associated consultancy, technical and managed IT services. Statement of applicability v2. the scope covers all Uk activities and also includes global activities, hosting, SaaS etc.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
SyberNetSelf Assessed Certification
PCI DSS accreditation date
014/01/2017
What the PCI DSS doesn’t cover
The service is deployed as a hosted service, via our current partner SyberNet, who are required to run and maintain it in a PCI compliant environment. SyberNet are currently a Level2 service provider with less than 300,000 transactions annually and so they complete an SAQ, a quarterley scan by an ASV (they use Qualys as their approved scanning vendor) and provide an attestationof compliance (AOC)
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

We have a remote workforce that delivers our services. This means we have representatives based in all corners of the UK and Ireland and can offer support to our Customers wherever they may be. We do offer on site services but we have no need for offices and we ensure that both our customers and staff are safe and we are not spreading the Covid 19 virus needlessly.

Pricing

Price
£103.33 to £138 a unit an hour
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julie.taylor@agilyxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.