Glider Technology Ltd

Gliderbim implementation and support

Glider Technology provide user training and implementation support services for the gliderbim AIM CDE software. This includes the design of the Information Management Platform (IMP), setup of the software, user training, information management services, COBie, digital handover, O&M management, data migration, GSL, CAFM, BOS systems integration, Digital Twin software.

Features

• System design, configuration, testing and assurance
• Development of user training requirements and delivery of user training
• Target Operating Model development
• Full asset lifecycle information management services
• Digital handover/O&M management services for construction projects
• BIM management & BIM coordination services
• API development and FM systems integration
• Cloud environment design, setup and support
• OIR, EIR, AIR, IDP and MIDP development/management
• Data migration and service management support

Benefits

• Reduces deployment times
• Helps to define and communicate asset information requirements
• Provides a repository to securely collect & verify asset information
• Connects asset data to provide insights for better decision making
• Provide operational efficiencies for maintaining accurate records
• Provides accurate and verified data for analytics purposes
• Reduces business risk and costs associated to Golden Thread management
• Ensures compliance with ISO 19650 standards and openBIM protocols
• Speeds up the adoption of the software across the userbase
• Retain, enhance and utilise legacy asset information

£595 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

990111506724088

Contact

Nick Hutchinson
+44 203 8268 001
info@glidertech.com

Planning

• Planning service: Yes
• How the planning service works: We offer the following support services:; - Provide programme leadership and project management services ; - Develop the OIR, EIR, AIR, IDP and other information requirements for the Customer; - Develop a Target Operating Model for the Information Management Platform (IMP); - Develop and user training requirements and carry out user training; - Develop and deliver communication strategies for software awareness and adoption; - Develop the integration requirements for existing or new systems; - Design and develop APIs for system integration ; - Develop an Information Delivery Plan (IDP); - Develop processes and procedures for effective information management throughout the full asset lifecycle; - Manage the Customer's supply chain throughout the full asset lifecycle to collect and store accurate asset information for all trigger events; - Verify and assure asset data for compliance with Customer's information requirements; - Provide BIM management, BIM coordination services, and digital handover services; - Develop data migration plans; - Execute data migration projects; - Report on asset data quality issues; - Report on software usage and system performance; - Develop requirements for digital twin enablement
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Gliderbim

Training

• Training service provided: Yes
• How the training service works: We provide user training either on site or online using webinar software. We provide general user training and system administrator training to suit the Buyer's requirements.
• Training is tied to specific services: Yes
• Services the training service works with: Gliderbim

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can provide services to migrate customer data from existing software and cloud platforms to the Gliderbim cloud software.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Gliderbim

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support services for the implementation of the Gliderbim software. This includes: ; - setup and configuration of the software; - user management (onboarding and offboarding); - O&M management and COBie asset data management services; - BIM coordination and information management; - Helpdesk support (see Service Definition for further information)

Service scope

• Service constraints: The gliderbim telephone and email help desk is accessible Monday to Friday inclusive from 8:30am to 5:30pm GMT excluding UK bank holidays. Out of hours support services are available on request from the Buyer at an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Section 7 of our Service Definition for details of support response times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The Gliderbim license fees includes telephone and helpdesk support for the number of user licenses included in the order.; ; Each Gliderbim order is assigned a Gliderbim Account Manager.; ; All Users have access to the support team via the telephone and email helpdesk facility.; ; The Gliderbim support telephone and email help desk is accessible Monday to Friday inclusive from 8:30am to 5:30pm GMT excluding UK bank holidays.; ; The Gliderbim support team will assign one of the priorities below to each support request:; ; • Priority 1: a business-critical feature of the Software Service is unavailable to all users, and consequently users are unable to continue with their normal course of business.; • Priority 2: an important feature of the Software Service is unavailable to all users, which is a significant inconvenience, however does not prevent users from continuing with their normal course of business.; • Priority 3: a feature of the Software Service is unavailable to one or more users.; • Priority 4: a feature of the Software Service is either unavailable or not performing as it; should, but is causing minimal business impact.; ; Support requests shall be escalated should the customer not agree with the prioritisation of the request.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 11/04/2022
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Glider Technology Ltd is a completely remote business. Therefore, our gliderbim implementation and support service is delivered by our staff remotely. Having no physical office, we are helping to fight climate change by minimising the amount of energy we consume to operate our business. Our staff do not have a commute to work, which also helps to reduce the amount of carbon consumed by fuel for transportation.

Pricing

• Price: £595 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.