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BCN GROUP LTD.

BCN Pathfinder

BCN Pathfinder delivers AI-powered cloud support, guiding organizations from discovery to measurable value. Through structured workshops, rapid pilots, and scalable rollouts, Pathfinder ensures secure, evidence-based transformation. The service provides actionable roadmaps, proof-of-value pilots, and continuous improvement, reducing risk and accelerating adoption for sustainable business outcomes.

Features

  • AI-led discovery workshop identifies opportunities, aligns objectives, and assesses readiness.
  • Prioritised backlog links business challenges to measurable outcomes and value
  • 12-month roadmap details sequencing, dependencies, and clear success criteria
  • Proof-of-value pilot delivers rapid implementation, validating impact and lessons learned
  • Controls-first delivery embeds security, governance, and transparent risk management upfront.

Benefits

  • Clarity and confidence with evidence-backed, board-ready AI adoption roadmap
  • Reduced risk through evidence-gated progress and safe, scalable transformation
  • Measurable outcomes: tangible artefacts, pilots, and actionable scaling plans delivered
  • Accelerated value: rapid discovery and implementation cycles minimize uncertainty
  • Expert-led delivery combines AI innovation with cross-specialist human expertise

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.day@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 9 0 2 6 1 3 4 5 1 5 3 2 9 6

Contact

BCN GROUP LTD. Mr Ric Kelly
Telephone: 0345 095 7000
Email: mark.day@bcn.co.uk

About your service

Service categories

Cloud Support Services

Cloud Migration Planning

  • Capability analysis
  • Cloud gap assessment
  • Delivery Road-mapping

Service scope

Service constraints
Microsoft only service.

User support

Email or online ticketing support
Yes
Support response times
Depending on Service Purchased Options: Standard Support Hours - Monday - Friday 08:00 - 18:00Hrs Extended Support Hours - Monday - Friday 07:00 - 19:00Hrs Out of Hours Support - P1 ONLY - 24/7 (Excluding Christmas Day) Priority 1: Standard / Extended Hours - Response Within 30 minutes Priority 1: (Out of Hours) Response Within 60 minutes Priority 2: Standard / Extended Hours – Response Within 2 hours Priority 3 or 4: Standard / Extended Hours – Response Within 4 hours Priority 5: Standard / Extended Hours – Response Within 4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Comprehensive Account Management & Support options Availability of the Azure Platform is inherited via Microsoft Support Hours 50+ dedicated support engineers across 3 UK offices provide technical support 24 hours a day, 7 days a week, 365 days a year. * This includes proactive monitoring and alerting of core services. *Waking Hours = 7am to 7pm Monday to Friday (from manned helpdesk) Ticket Severity All tickets logged to the Service Desk will be allocated a severity level based on the following methodology. This will ensure that reporting on service levels may be achieved to the optimum format. 1 - Catastrophic business disruption 2 - Severe business disruption or user critical issue 3 - Business disruption or multiple user issue 4 - Minor business disruption or user issue 5 - Job or Task Service Desk Staff will evaluate the Incident and allocate a priority level after which it will be assigned to the appropriate staff. This will be based on the required skill set to resolve the incident in a timely manner. As a Microsoft Tier-1 CSP BCN will escalate issues to Microsoft as required for additional support.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £1,260.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,260.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,260.00
Network architect
Role level UK Rate Offshore Rate
Network architect £950.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,260.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £1,050.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,260.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,400.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,400.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,400.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,000.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £1,000.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Lead cyber security monitoring £1,000.00
Cyber security incident response
Role level UK Rate Offshore Rate
Lead cyber security incident response £1,000.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Lead cyber security vulnerability management £1,000.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £1,260.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £1,260.00
Data engineer
Role level UK Rate Offshore Rate
Senior data engineer £1,260.00
Machine learning engineer
Role level UK Rate Offshore Rate
Lead machine learning engineer £1,260.00
Performance analyst
Role level UK Rate Offshore Rate
Performance analyst £1,000.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £1,000.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,000.00
Change and release manager
Role level UK Rate Offshore Rate
Change and release manager £1,000.00
End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £1,000.00
IT service manager
Role level UK Rate Offshore Rate
IT service manager £1,260.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £1,260.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £1,000.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £1,000.00
Problem manager
Role level UK Rate Offshore Rate
Problem manager £1,260.00
Service desk manager
Role level UK Rate Offshore Rate
Senior service desk analyst £850.00
Service desk manager £1,000.00
Service transition manager
Role level UK Rate Offshore Rate
Service transition manager £1,260.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £1,260.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £1,260.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio manager £1,260.00
Product manager
Role level UK Rate Offshore Rate
Product manager £1,260.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,260.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,260.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
QAT analyst £1,000.00
Test engineer
Role level UK Rate Offshore Rate
Test engineer £1,000.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,000.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £950.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £950.00
Software developer
Role level UK Rate Offshore Rate
Developer £950.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £950.00
Content designer
Role level UK Rate Offshore Rate
Content designer £950.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £950.00
Graphic designer
Role level UK Rate Offshore Rate
Graphic designer £950.00
Interaction designer
Role level UK Rate Offshore Rate
Interaction designer £950.00
Service designer
Role level UK Rate Offshore Rate
Service designer £950.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £950.00
User researcher
Role level UK Rate Offshore Rate
User researcher £950.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SGS United Kingdom Ltd
ISO/IEC 27001 accreditation date
Sunday 13 July 2025
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
SGS United Kingdom Ltd
ISO 9001 accreditation date
Tuesday 8 July 2025
What the ISO 9001 doesn’t cover
N/A
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
052f6698-37b9-4ac9-b227-cacfc5cd7a9f
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
63c519cc-b513-414c-937a-7be3f1156af7
Other security certifications
Yes
Any other security certifications
NHS DSPT

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.day@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.