Numerico Technologies B.V.

N1 Platform: AI-Powered Operational Platform for Dispatch Centres and Field Resources

Our platform supports emergency response teams with two interfaces: a desktop application for dispatchers and a mobile app for field resources. Powered by AI-driven dispatch and patrol algorithms, it enables faster coordination, improved situational awareness, and more efficient emergency response operations.

Features

• automated dispatch / real-time dispatch advice
• real-time patrolling and positioning advice based on incident risk predictions
• digital task assignment and acceptance
• AI agents for faster interaction with the system
• real-time performance predictions and performance improvement plans
• automated status update for field resources
• task creation and management
• automated logging of activities
• automated real-time task queue optimisation

Benefits

• reduce response time to incidents
• keep your team best prepared for the next incident
• eliminate the need for airwave communications
• manage field resources more efficiently
• immediately identify the best dispatch option
• understand how to improve performance in the next 5 minutes
• interact with the system using voice or text
• effortlessly keep activities logged and generate reports
• immediately reassign planned tasks to efficiently respond to unplanned requests

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@numerico.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

990416880874964

Contact

Bas
+31640754164
admin@numerico.tech

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Public Order and Safety
  • Police
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Incident log-in systems, control room solutions, platforms for critical operations planning and management
• Cloud deployment model: Private cloud
• Service constraints: The service is provided as a secure, cloud-based SaaS and requires a reliable internet connection. Planned maintenance is infrequent and scheduled outside core operational hours where possible, with advance notice provided. Changes that may affect live operations are subject to controlled deployment procedures to ensure continuity, security, and data integrity. Integration with external or government systems depends on agreed interfaces and data availability. The service supports standard, vendor-maintained iOS and Android versions for mobile use.
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, or Safari)
  • Internet connection for secure cloud-based access
  • HTTPS/TLS support for encrypted communication
  • API access for integration with existing systems
  • Mobile device running iOS or Android for field users

User support

• Email or online ticketing support: Yes
• Support response times: Prio1 < 1 hour (24/7); Prio2 <1 working day; Prio 3 <2 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Numerico provides premium support for the N1 Platform, as defined in the SLA, with clearly structured service levels and response targets.; ; Support levels; Support is available through a 24/7 service desk and monitoring function. Incidents are handled based on priority:; ; Priority 1 (critical outage): 24/7 support, with a target that 75% of incidents are resolved within 4 hours.; ; Priority 2 (major impact): handled during working hours, with a target that 75% are resolved within 1 working day.; ; Priority 3 (minor impact): ticket-based support, with a target that 75% are resolved within 2 working days.; Support covers issues caused by Numerico’s software or hosting; third-party or customer-caused issues are out of scope.; ; Cost; Standard support, including monitoring, service desk access, incident resolution, backups, updates, and standard configuration changes, is included in the purchased licenses with the premium support option. Work outside the SLA scope or non-standard requests is billed hourly (typically €150–€160 per hour, depending on role).; ; Account management; The SLA does not include a dedicated Technical Account Manager or named Cloud Support Engineer. Support is provided through Numerico’s centralized service desk and specialist teams, with escalation based on incident priority.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using our service through structured onboarding, clear documentation, and ongoing support.; ; Users receive guidance during implementation, including access setup and initial configuration by authorised staff. New employees and contractors involved in service delivery are trained on information security and quality-driven work as part of onboarding, ensuring consistent and secure operations.; ; We maintain service documentation in our internal knowledge systems (Confluence) and provide supporting materials such as procedures, templates, and project-specific guidance.; ; Where needed, we offer remote and on-site training sessions, awareness refreshers, and direct customer engagement throughout the rollout to ensure users can adopt the service effectively and confidently.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a contract ends, users can extract their data through a controlled offboarding and contract termination process.; ; Customer information is managed within our secure company environment and can be exported or transferred to the customer in an agreed format. Data handling follows our classification and protection policies, and any transfer is performed using secure and encrypted methods.; ; Supplier and service onboarding procedures also consider vendor lock-in risks and include guidance on data migration options in the event of contract termination or exit.; ; After completion of the contract, data is securely removed or retained only where legally or contractually required, in line with GDPR and documented retention obligations.
• End-of-contract process: At the end of a contract, we follow a controlled offboarding and service termination process to ensure continuity, security, and compliance.; ; Customer data can be exported or transferred in an agreed format, using secure and encrypted methods. Our supplier and service procedures include consideration of vendor lock-in risks and support data migration options where required.; ; After termination, information is securely removed or retained only where legally or contractually required, in accordance with GDPR and retention obligations.; ; Included in the contract price:; Standard service delivery, secure hosting, and normal support during the contract term.; ; Additional costs (if required):; Non-standard exit support such as bespoke data export formats, extended migration assistance, or additional consultancy beyond the agreed scope.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is provided digitally through our internal knowledge systems (Confluence and JIRA), making it accessible remotely to authorised staff. Processes are documented in written form using structured checklists and work instructions, ensuring clarity and consistency for all users.; ; Access is role-based, and documentation is available to relevant employees and contractors as part of the onboarding process, including security awareness and guidance on secure working practices.; ; Where required, additional support or guidance is provided directly by our team to ensure users can follow the procedures effectively.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web application is meant for the dispatch centres and the mobile application is meant for the field agents
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The user interface of our service is designed to support mission-critical operational work in both control room and field environments. It consists of a web-based dashboard for planners and operators, and mobile applications for field users. The interface presents real-time information such as incidents, resources, status updates, and recommendations in a clear and structured way. Interaction is designed to be efficient and predictable, with consistent navigation, clear visual hierarchy, and minimal cognitive load. The interface supports keyboard navigation, scalable text, high-contrast themes including dark mode, and text-to-speech functionality. The design is continuously refined based on feedback from end users.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have conducted usability and interface testing with end users throughout the development of our products. This includes observing users during their daily work, accompanying field users during their shifts, and inviting users to our office for interviews to gain deeper insight into their needs and constraints. We regularly release test versions of our applications, allowing users to validate new functionality in practice and provide feedback before general release. We hold regular feedback sessions with key users and functional administrators, and their input is actively prioritized in our product development process. Examples of improvements driven by this feedback include the introduction of dark mode and text-to-speech functionality.
• API: Yes
• What users can and can't do using the API: Users can configure and integrate the service through a REST-based API that exposes the full functional scope of the platform. The API allows users to provision resources, configure operational parameters, and connect external data sources. It is commonly used to integrate existing systems such as incident logging systems, track-and-trace platforms, and single sign-on (SSO) solutions.; ; Operational configurations, data inputs, and integrations can be updated through the API using authenticated requests. This enables users to adapt settings, update resource information, and synchronize changes from connected third-party systems without manual intervention.; ; The API enforces role-based access control, validation rules, and security constraints. Some configuration changes that impact live operations may be subject to authorization, sequencing, or timing constraints to ensure system stability and data integrity.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise our service to match their operational needs and security requirements.; ; What can be customised:; Buyers can tailor workflows, system configuration, user roles and access permissions, and integration or deployment settings.; ; How users can customise:; Customisations are handled through our formal change management process. Non-standard changes require an impact analysis and are documented and tracked in JIRA/Confluence, followed by testing and customer approval where applicable.; ; Who can customise:; Customisation is performed by authorised Company engineers and DevOps staff under role-based access control, with permissions granted through formal procedures and MFA applied wherever possible.

Scaling

• Independence of resources: We ensure users are not affected by other users’ demand through isolation, controlled capacity, and resilient infrastructure.; ; The N1 platform is hosted in a single-tenant environment, meaning each customer’s service is separated and not impacted by other customers’ usage.; ; The service runs in a redundant setup with failover mechanisms, and backups are performed daily to support continuity.; ; Capacity and availability commitments are defined in the SLA, with monitoring in place to ensure performance and uptime targets are maintained.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes. We provide service usage and operational performance metrics.; ; The service is continuously monitored as part of our support and service management. Customers can request an updated monthly overview of service delivery, which includes key metrics such as uptime percentage, response times, and time to resolution for incidents.; ; These metrics support transparency, SLA compliance, and ongoing service improvement.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is protected through full-disk and backup encryption in Azure, with physical media security and access controls provided by the certified cloud datacentre operator.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data through a structured offboarding process supported by our team.; ; Customer information is stored within our managed environment and can be provided in an agreed format when requested. Data exports are handled securely, following our classification and protection policies, and transfers are performed using encrypted communication methods.; ; Where applicable, our service procedures include guidance on data migration options to reduce vendor lock-in and support contract exit.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • PDF/A
  • HTML5
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • Standard text-based formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All communication between buyer systems and our service, including API integrations, is encrypted using HTTPS with TLS 1.2 or higher (TLS 1.3 preferred).; ; In addition to TLS encryption, access can be restricted using network-level controls such as IP allowlisting where required by the buyer.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Data within our network is protected through encrypted TLS communication between components, and privileged access to cloud infrastructure is restricted via secure VPN connectivity for authorised engineers.

Availability and resilience

• Guaranteed availability: We guarantee high availability for the N1 Platform as defined in our Service Level Agreement.; ; The service is provided in a single-tenant environment with a redundant setup and failover mechanisms.; ; Our SLA guarantees 99.8% availability per year for both infrastructure and application components of the production platform.; ; Service performance is continuously monitored, and customers can request monthly service delivery reports including uptime and incident resolution metrics.; ; If availability targets are not met, remediation and contractual handling are addressed through the agreed SLA terms. Refunds or service credits are handled on a case-by-case basis according to the customer contract rather than through an automatic refund model.
• Approach to resilience: Our service is designed for resilience through redundancy, secure cloud hosting, and operational controls.; ; The N1 Platform is hosted in a managed single-tenant environment and runs in a redundant setup. In case of failure of the primary system, the backup system takes over to maintain continuity of service.; ; Backups are performed at least every 24 hours and stored in a separate physical location, with backup and restore tests conducted every six months.; ; Our infrastructure is hosted in Microsoft Azure data centres, meaning physical security and resilience controls are provided by a certified third-party cloud provider.; ; Availability and incident response commitments are defined in our SLA, and service quality is continuously monitored.
• Outage reporting: Outages are reported through our support and service management process.; ; Service availability is continuously monitored, and incidents are handled via our service desk in accordance with the SLA.; ; In case of major incidents, we perform a cause analysis and share the results with the customer within five working days.; ; Customers can request monthly service delivery overviews including uptime and incident resolution metrics. Communication and escalation are provided directly through agreed support channels (service desk and email).; ; In addition, the service exposes health endpoints for real-time status checks. Outage notifications and escalation are communicated directly to affected customers via agreed support channels (service desk and email).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: We also offer the ability for IDP integration to keep the customer in control of user management.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control and the principle of least privilege. Only authorised staff with a valid business need are granted access, and permissions are reviewed periodically. Strong authentication is enforced, including multi-factor authentication wherever supported. Administrative access is limited to dedicated accounts and logged for audit purposes. Support channels are authenticated and restricted to authorised users and customers, with sensitive actions requiring additional verification. All access and administrative activities are monitored and recorded to detect unauthorised or inappropriate use.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate a formal Information Security Management System (ISMS) aligned with ISO/IEC 27001. This includes documented policies and supporting processes covering, at a minimum: information security governance, risk management, access control, secure development, asset management, incident management, supplier security, business continuity, and compliance with legal and contractual requirements (including GDPR).; ; Reporting structure:; Overall responsibility for information security sits with a named executive at board-equivalent level. Day-to-day responsibility is delegated to a designated Security Officer, who oversees policy implementation, risk assessments, incident handling, and compliance monitoring. Information security is reviewed periodically at management level through formal management reviews and internal audits.; ; Ensuring policies are followed:; Policies are formally approved, communicated to staff, and embedded into operational processes and tooling. Compliance is supported through onboarding and ongoing security awareness, role-based access controls, documented procedures, and mandatory use of approved systems. Adherence is monitored through risk assessments, logging and monitoring, internal audits, and incident reporting. Any deviations or incidents are recorded, investigated, and addressed through corrective actions, with management oversight to ensure continuous improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate formal configuration and change management processes aligned with our ISO/IEC 27001–certified ISMS. All service components (infrastructure, applications, and configurations) are uniquely identified, version-controlled, and tracked throughout their lifecycle using centralised tooling. Changes are logged, categorised as standard or non-standard, and assessed for potential security and operational impact before approval. High-risk or non-standard changes require documented impact analysis, testing in segregated environments, and formal approval prior to deployment. All changes are auditable, monitored post-implementation, and reviewed to ensure security controls remain effective and risks are managed appropriately.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a documented vulnerability management process aligned with our ISO/IEC 27001–certified ISMS. Potential threats are assessed through periodic risk assessments, continuous monitoring, and vulnerability scanning of systems and applications. We prioritise vulnerabilities based on likelihood and impact, considering service exposure and data sensitivity. Critical vulnerabilities are addressed as a priority and typically patched within one week, with mitigating controls applied where immediate patching is not possible. Information on emerging threats is obtained from trusted sources including vendor security advisories, CVE databases, national cybersecurity guidance, and relevant security mailing lists and feeds.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We operate protective monitoring as part of our ISO/IEC 27001–aligned security controls. System, application, and access logs are centrally collected and reviewed to identify indicators of compromise such as unauthorised access attempts, configuration changes, or anomalous behaviour. Alerts and suspicious events are assessed promptly by authorised personnel. When a potential compromise is identified, it is logged as a security incident, investigated, and contained according to our incident management process. Incidents are prioritised by severity, with critical incidents responded to immediately and escalated to management without delay.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal incident management process aligned with our ISO/IEC 27001–certified ISMS. Pre-defined procedures exist for common security and service incidents, including unauthorised access, data breaches, service outages, and suspected vulnerabilities. Users and customers report incidents via our service desk or designated contact channels, which are monitored continuously. All incidents are logged, prioritised, investigated, and resolved according to documented workflows. For significant incidents, we perform a root cause analysis and provide incident reports to affected customers, including impact, actions taken, and any required follow-up or preventative measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 33%
• Between £2,500,001 and £5,000,000: 40%
• Over £5,000,001: 42%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DigiTrust
• ISO/IEC 27001 accreditation date: Friday 18 July 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification covers the secure development, delivery, implementation, and management of our SaaS services and associated data science projects, including customer support and training.; ; It does not extend to customer-owned environments, third-party services outside our operational control, or business activities not related to the delivery and management of the certified SaaS and data science services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@numerico.tech. Tell them what format you need. It will help if you say what assistive technology you use.