CSI Limited

IBM Apptio Cloudability - FinOps & Cloud Cost Management

IBM Apptio Cloudability is a cloud cost management and optimization solution. It allows FinOps practitioners to automate allocation, showback or chargeback of cloud costs to the business through business mappings, empowers delivery teams to take ownership of their spend and provides optimization recommendations.

Features

• Cloud cost management for major cloud providers
• Dashboards & Reporting: Cloud agnostic tagging, views and allocation
• Budgets & Forecasts: Plan future cloud spend and manage budget
• Anomaly Detection: Identify surprises in your spend
• Containers: Accurately identify and optimize container costs, allocate to teams
• Saving Plans & Reservations: Maximise commitments and save across providers
• Rightsizing: Match resources to workload needs
• Workload Placement: Find the optimal location for new workloads

Benefits

• Proven record of savings of 20-40% on cloud spend
• Automate invoicing, showback and chargeback
• Self-service reporting and friendly UI can save 25+hrs a month
• Cost performance analysis
• Increase committed coverage to 80%+ with RI/Saving Plan
• ML recommendations for AWS, Azure and GCP resource wastage
• Forecasting, budgeting, anomaly detection and alerting by team
• Automate commitments to increase savings & flexibility whilst reducing risk
• Best practice cloud cost management using FinOps
• Migration recommendations (rehost , Azure HB, DB Freedom)

£21,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jennifer.billett@csiltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

990723492858328

Contact

Jennifer Billett
08001088301
jennifer.billett@csiltd.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Yes but can also be used as a standalone service
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: https://www.ibm.com/docs/en/security-verify?topic=overview-product-requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial Response: Critical - 30 min response time High - 1 business hour Medium - 1 business hour Low - 1 business hour Ongoing: Critical - 1 hour High - 8 business hours Medium - 2 business days Low - 3 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels detailed at the following link: https://www.ibm.com/support/pages/node/738881 The advanced support level is included with the product.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Apptio will perform the Professional Services engagement set forth herein toonboard and enable Subscriber on standard Cloudability application functionality. After initial enablement, Apptio will conduct a seriesof work sessions on Financial Operations (FinOps) best practices, designed to help Subscriber establish their FinOps function. Project Tasks Apptio Tasks Kickoff - Conduct Engagement Kickoff call Phase 1: Onboarding and Enablement - Conduct the following four (4) enablement Work Sessions: o Week 1: Implementation & Foundational product training – Review currentsetup, and identify tasks to complete implementation including credentials,user preferences, current activity, and daily mail and API key generation.Review tagging, account groups, views, business mappings, and sharedgoals o Week 2: Foundational product training – Review dashboards, and widgets,reports, alerts, true cost, and tag explorer o Week 3: Foundational product training – Review containers, anomalydetection, scorecards, reservation portfolio, rightsizing, RI planner,automation, and workload placement o Week 4: Foundational product training – Review current month, forecasts,and budgets, and user rollout - Each Work Session is approximately 50 minutes in length
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Deletion and Return of Content • If requested prior to termination or expiration of the Cloud Service, IBM will return a copy of Content that is accessible to IBM within a reasonable period and in a reasonable format. IBM will delete the Content at the end of the period specified in the 'Duration of Processing' Section above. • Client may also request removal of Content at any time prior to termination or expiration of the Cloud Service. • Where IBM stores Client Personal Data, as part of the cloud service, IBM hereby certifies that all Client Personal Data are deleted at the end of the retention period specified in section • IBM may charge for certain activities performed at Client's request (such as delivering Content in a specific format).
• End-of-contract process: Deletion and Return of Content • If requested prior to termination or expiration of the Cloud Service, IBM will return a copy of Content that is accessible to IBM within a reasonable period and in a reasonable format. IBM will delete the Content at the end of the period specified in the 'Duration of Processing' Section above. • Client may also request removal of Content at any time prior to termination or expiration of the Cloud Service. • Where IBM stores Client Personal Data, as part of the cloud service, IBM hereby certifies that all Client Personal Data are deleted at the end of the retention period specified in section • IBM may charge for certain activities performed at Client's request (such as delivering Content in a specific format).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The full API guide can be accessed here: https://www.ibm.com/docs/en/qradar-common?topic=api-restful-overview
• Accessibility standards: None or don’t know
• Description of accessibility: The full API guide can be accessed here: https://www.ibm.com/docs/en/qradar-common?topic=api-restful-overview
• Accessibility testing: The full API guide can be accessed here: https://www.ibm.com/docs/en/qradar-common?topic=api-restful-overview
• API: Yes
• What users can and can't do using the API: The full API guide can be accessed here: https://www.ibm.com/docs/en/qradar-common?topic=api-restful-overview
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Each client receives their own dedicated instance of the service. The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

• Service usage metrics: Yes
• Metrics types: SaaS solution hosted on containers in the cloud means we scale automatically and have separated tenancy
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Cloudability has an API first approach that enables integration to pretty much any system/data source and we have a number of out of box integrations to source systems such as AWS, Azure, GCP, Datadog and many others and we can always push/pull through CSV
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: If the System Availability during any given month falls below 99.5% and Subscriber requests an SLA Credit, Apptio will provide Subscriber with a SLA Credit equal to 2% of the monthly subscription fee. If below 99%, the credit is 5%. If below 95%, the credit is 10%.
• Approach to resilience: We follow best practices outlined by the certified standards listed above
• Outage reporting: Public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: In accordance to best practices outlined by the certified standards listed above, IBM takes commercially reasonable measures in compliance with best industry practices to prevent disclosure or dissemination of Subscriber Data to any person not having a need to know of or access to such information. IBM maintains access controls and policies to manage access from each network connection including the use of firewalls or functionally equivalent technology. Least privilege‐based authentication and authorization controls are maintained and periodically reviewed to ensure that access can only be granted to IBM personnel whose function and/or duties justifies such access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 27/03/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group Security Services Ltd
• PCI DSS accreditation date: 01/04/2024
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Information Security team, Legal department, and Internal Compliance/Audit department all work together to ensure that industry best security practices are met. This cloud service environment follows stringent guidelines to protect the confidentiality, integrity,privacy, and availability of your data. We have the following reporting structures: SOC2 Type II Report and SOC3 Report , ISO27001:2013 Certification, FedRAMP Certification, Cloud Security Alliance – STAR Level One Certification, General Data Protect Requirements (EUGDPR), CaliforniaConsumer Privacy Act (CCPA), EU-US Privacy Shield, ITIL Alignment

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have specific individuals who are designated as “custodians” over customer data. Our asset management program includes critical assets, asset ownership and critical supplier relationships. Our asset tracking processes allows our company to track what assets, who owns, where each is located,who has it, when it was checked out, when it is due for return, when it is scheduled for maintenance, and the cost and depreciation of each asset. Basic mechanisms for label inheritance are implemented for objects that act as aggregate containers for data where applicable. (Subfolders will retain permissions/settings of parent folders).
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability Assessments & Penetration Testing: We regularly assess our systems and applications for vulnerabilities using industry-standard tools. We subscribe to threat intelligence feeds to stay informed about emerging cybersecurity threats.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Security Incident Monitoring: We continuously monitor our systems for suspicious activity that might indicate a security breach.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IBM team is alerted automatically by its monitoring services and appropriate operations and development personnel are paged within seconds of a failure or anomaly detection in any service component. These cloud services are built to be resilient to failure with load balancing and re-routing of transactions through redundant service roles deployed at each layer of the topology. These services are actively monitored on a real-time, 24x7 basis. Any service interruption or degradation of service is reviewed internally and improvements made to target faster Time-to-Detection, Time-to-Mitigation, and Time-to-Heal as part of the regular rhythm of operating the service.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  IBM are committed to achieving net zero greenhouse gas emissions globally by 2030. On this path, IBM are on track to have reduced greenhouse gas emissions by 65% (against 2010 base) in 2025, and 75% of our global electricity consumption will be from renewables by 2025. The IBM UK Carbon Reduction Plan (CRP) is published annually in which we report progress in achieving Net Zero; most recent in September 2023. In fulfilling our responsibilities under our contracts, our staff operate in line with our IBM Environmental Policy and implemented through our worldwide Environmental Management System (EMS), which covers objectives including achieving our net zero greenhouse gas commitment, reduction in water use, reduction in waste going to landfill, creating green space, enhancing the natural environment and improving air quality. Local initiatives are in place around IBM and client’s locations, promoting e.g. shared or zero-carbon travel, various cycle-to-work and car-share initiatives/incentives as well as environmentally focused volunteering. To influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection/improvement, we include Social Responsibility and Environmental Management requirements in subcontracts and encourage staff to work with the wider teams on improvements. In some locations, an ‘Environmental Business Resource Group’ promotes Green sustainability, also through community-based activities. In 2020 IBM launched the ‘responsible.computing’ initiative, which addresses modern computing challenges and integrates aspects of sustainability, climate, ethics, openness, privacy, and security. We assess proposed technical solutions against efficient energy usage. IBM began detailed tracking and monitoring of our environmental footprint in 1990 - being forthright and transparent in our impact long before it was fashionable or required. We have made significant improvements over the last 30 years and will continue to report transparently on impacts and progress, using ‘Sustainable by Design’ framework and tools such as CO2 Emissions-Estimator and/or Envizi.

  Covid-19 recovery

  The COVID-19 epidemic brought an unprecedented pace of innovation. Many will attempt to manage this change through a roll-up of Excel spreadsheets submitted by each cost centre owner and aggregated and reconciled at divisional/departmental levels and then across the whole organisation. These solutions are complicated, fragile, time-consuming and prone to errors. And ultimately, they don’t give you the fidelity you need to quickly compare different cost-cutting paths, investment priorities, nor help to understand the various implications to the organisation. This cloud service is uniquely positioned to help organisations address these challenges and enable their teams to react quickly to changing needs and make real-time budgeting decisions, optimise cloud spend and help inform their decision making on what technology investments deliver the best outcomes and provide the greatest value.

  Tackling economic inequality

  BM invest to understand of the causes and effects of inequality. We run multiple initiatives to attempt to level opportunity, focused on our stated social-responsibility goal to support education and skills development in Science and Technology, with a specific focus on those who may not otherwise be attracted, or have the opportunity, to develop those skills. The ‘IBM Ignite’ scheme, a national Movement to Work programme, offers vocational traineeships and work experience to disadvantaged youth unemployed. Together with City Gateway, our London charity partner, IBM offer 2-week, onsite, workplace programmes to break the cycle of ‘no work experience, no job’. IBM are proud to have created skillsbuild.org. This is a global programme, and for the UK offering IBM have partnered with ACH.org.uk, a social enterprise working to resettle refugees through labour market and social integration, City Gateway, a London charity working with disadvantaged young people, women and families in deprived areas to build skills and ambition, and SaluteMyJob, a charity creating opportunities for ex-Servicemen and women under the armed forces covenant. The SkillsBuild programmes offer training, in-person support, credentials and opportunities to put the learning into practice. In addition to the direct training through charity partners, SkillsBuild is now also available free to all online. The SkillsBuild training gives recognised qualifications to those searching for employment in a digital economy. In addition, the programme gives job-search skills, teaches agile methods and design thinking, and has specific training in growing IT fields, such as cybersecurity, big data, artificial intelligence. IBM UK employ around 100 school-leaver apprentices every year. Our award-winning programme offers apprenticeships ranging from Level 3 to Level 6, with all apprentices employed as permanent employees from Day 1. We also launched Early Professional Affiliates Hiring programme enabling us to further acquire talent from underrepresented groups.

  Equal opportunity

  In 1942, IBM hired blind psychologist Michael Supa to create a programme for hiring and training people with disabilities. Supa then worked in IBM institutionalising disability representation and equality for 37 years, and 80 years after he was hired IBM continue to lead in Accessibility, Inclusive hiring, and Representation to reduce the disability employment gap. The Accessible Workplace Connection portal makes it easy for managers to accommodate IBMers who consider themselves to have disabilities, and all recruitment activities are accessible and open. IBM support all employees in training and developing new skills relevant to them, with at least 40 hours of structured training required every year; called THINK40. The training can link to recognised, external qualifications, building skills relevant to the contract. IBM is accommodating of those with additional needs, ensuring all training is inclusive. IBM believes that a diverse and inclusive work environment drives higher quality delivery. We have created employment/training opportunities for those with protected characteristics in the UK since 1912. Our 300+ employee-led communities support ethnic minorities, neurodiversity, LGBTQ+, females, veterans and more through regular events within their communities. Every IBMer completes regular mandatory Diversity & Inclusion training, including on unconscious bias. Based on 2022 survey nearly 9 in 10 IBMers felt comfortable being themselves at work with ~5,000 more recommending IBM as a great place to work. IBM run a “BeEqual” campaign and programmes, with tens of thousands of employees making a BeEqual pledge of allyship to colleagues from minority groups and 6000 IBMers globally are certified as LGBT+ Allies, with 90+ events across UK and Ireland in 2023 focusing on inclusion, with approximately 3.5K attendees. IBM have a culture of promotion and recruitment aiming to addresses workforce inequality for all to have the opportunity to fulfil their potential.

  Wellbeing

  IBM has an advanced Health and Wellbeing Programme, recognising the criticality and benefits of a healthy and supported workforce. A wide-ranging Employee Assistance Program is provided confidentially to all employees 24/7, at no cost to them, backed up by medical insurance with annual health assessments available. IBM operate a Mental Health First Aid Programme, with over 200 qualified mental health first-aiders volunteering in the UK. These colleagues make themselves approachable as a first step. IBM UK have Disability Confident Level 2 status, winning in 2023 UK-IT-Industry Award – DEI and in 2021 the Best Employer for Diversity and Inclusion award from WM UK, due to the broad focus on D&I throughout the pandemic, including hidden disabilities and neurodiversity. IBM has a global neurodiversity hiring program (ND@IBM). In the new model of home/hybrid working, various initiatives have been created to maintain and improve both mental and physical health when working remotely. The IBM Working from Home Pledge includes commitments to take time out for yourself, and to check-in regularly on colleagues. It was recognised that working alone can be challenging for some, and regular sessions, support programmes and training in place to keep people connected. Managers have undertaken training to recognise those struggling and have tools of early support. A “2020 health challenge” was taken up by 20% of the permanent employee population, with 69% of participants reported being less stressed, 74% exceeded 10,000 steps a day. We continue organising ‘Exercise challenges’ on miles walked/weight loss linked to e.g. World Heart Day. Ergonomic equipment to create a better working-from-home environment is available to all. Within projects/programmes, and as part of contract delivery, IBM seek to make these various initiatives available to joint team of staff/suppliers/customers and communities. Project and colleague-based support and health initiatives are expanded where possible to all.

Pricing

• Price: £21,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jennifer.billett@csiltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.