ZELLIS UK LIMITED

Zellis HCM and HCM AIR

UK and Ireland’s leading integrated payroll and HR software. Our function-rich, multi-award-winning, cloud-based software is easily configured. It effortlessly integrates with existing systems and offers powerful reporting and analytical capabilities and user-friendly self-service interfaces. We additionally offer managed payroll services, application management services, background checking, and job evaluation solutions.

Features

• Supports payroll, expenses, P11D, Pension auto-enrolment, leave and absence
• Quickly and reliably processes large and complex payrolls
• Supports onboarding, performance management, learning and development tracking, succession planning
• Time and attendance supports multiple schedules, rotas, and shifts
• Regular updates, driven by customer experience and market trends
• User-friendly any device access 24/7 for tracking, analysis, and reporting
• Standard or custom reports using real-time data with user-friendly dashboards
• Integrated HR, payroll with powerful workflow-driven processes
• ISO 27001 certification for data and information security
• Exclusive rights to automated Greater London Provincial Council (GLPC) scheme

Benefits

• Accurate, reliable payroll readily configured to your requirements
• Supports legislative and regulatory compliance with advanced planning for changes
• Supports public sector government returns and survey requirements
• Accurate, faster pay reviews from centralised pay and reward data
• Single data source providing integrity and reduced risk of fraud
• Comprehensive, accurate, real-time information, enabling evidence-based decisions
• Controlled, automated, and streamlined processes driving efficiency and cost reduction
• Supports enhanced employee engagement, driving productivity and retention
• Ability to integrate employee benefits, communications, recognition, and wellbeing software
• Flexibility to re-configure provides enhanced future-proofing capabilities

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsupport@zellis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

990878905462606

Contact

Jonathan Carter
0800 0420315
bidsupport@zellis.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Zellis will provide zellis.com domain URLs for each customer, as we do not support the use of customer-owned domain names. Please keep in mind any limitations outlined in the Zellis Fair Usage Policy. We do not offer support for your own encryption keys, or the installation of Zellis HCM into your own Azure tenant. Secure connectivity via the Internet is used therefore VPN technologies are not required. Please talk to us to discuss any legacy technologies or requirements you have become reliant upon for your HR/payroll processes.
• System requirements:
  • Use a supported Identity Provider for SSO and MS365 Integration.
  • Use of Microsoft Edge Chromium, Google Chrome, Apple Safari browsers
  • Stable and reliable Internet connectivity.
  • Apple iOS or Android devices for self-service mobile app.
  • Appropriate Microsoft licensing for MS365 or Power Platform (if required).
  • Microsoft 365 version 16.0.11629 or above (for MS365 integration).
  • Installation of Outlook Add-Ins XML manifest files (for MS365 integration).
  • Own BACS software for payments via Payroll module.
  • SFTP Client or server (if file-based interfaces used).

User support

• Email or online ticketing support: Yes
• Support response times: We recognise that our customers have individual needs and so we have different tiers of customer support available for our customers. Access to our customer help centre and our extensive knowledge base is available 24/7 for everyone regardless of service tier. However, response and resolution times are dependent on the priority of the case and the level of support you choose from our range of support tiers. Our multi-tier option provides differing levels of service hours from our customer support team (including 24/7 coverage if required) and enhanced service level targets alongside a range of other features.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Our customer support helpdesk service manages incidents/issues raised by customers. The customer support desk standard tier operational hours are 09:00am to 17.30pm Monday to Friday (excluding Bank Holidays). The customer support helpdesk is manned by dedicated support consultants. Calls can be made via telephone, chat or via case through the customer help centre. Outside hours, calls can be logged via the customer help centre 24/7. Customers may subscribe to one of our premium tiers of customer support which provides extended opening hours, enhanced service level targets and a range of additional features.; The helpdesk is underpinned by a robust incident management system, which enables calls to be logged efficiently, issues to be managed and resolved effectively, and progress to be monitored throughout. ; Customer support calls are logged on our incident management system. All calls are acknowledged, and each call is allocated a unique call reference number. This operates 24 hours per day, 7 days per week. ; Calls are prioritised as agreed between the support consultant and customer, based on standard service level target (SLT) criteria. Service level targets are published within the SLT, providing target response, resolution, and escalation times for each category of priority.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Onboarding new customers is a critical aspect of our service. Each customer is assigned a Customer Success Manager (CSM), who collaborates closely with your project management team to enable a seamless transition and help you realise value from your investment as swiftly as possible. Our experienced implementation team will provide the specialist knowledge and support necessary for a successful adoption of your new solution.; ; As part of the onboarding process, you will receive comprehensive training on our Help Centre, giving you 24/7 access to support, advice, and guidance whenever you need it.; ; During the due diligence phase, we will deliver a range of standard training courses tailored to the solution you have purchased, this may include e-learning. Where appropriate, we will also conduct a training needs analysis with you, enabling us to identify and provide any additional training required to enable you get the most out of your new solution.; ; Throughout the training, your designated employees will progress through the courses and receive materials to keep for reference, supporting them both during and after implementation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When a contract with Zellis concludes, users have several options for extracting their data. Upon expiry or termination, the customer and Zellis agree on the required assistance to facilitate the transfer of data to another provider. This process is formalised through an exit task list, which details each activity and any associated costs.; ; There are three principal exit options. Firstly, customers may opt for a read-only service, which allows continued access to view data in the Core Product for a fixed period, subject to additional charges. However, this does not include support for exporting data to other systems or formats.; ; Secondly, Zellis can generate a standard data extract of employee data and pay history from the database. This is a structured, readable set of data, and charges apply for both the extraction and transfer. Customers may also run their own data extractions using reporting tools before exit.; ; Thirdly, enhanced exit options are available, including bespoke data extractions in formats such as CSV or XLS, which are chargeable based on the effort required. All data is removed from Zellis systems after contractual exit, in line with the agreement.
• End-of-contract process: At the end of a contract with Zellis, a mutually agreed exit plan is implemented to enable a smooth transition. This plan includes continued Account Management, support, and maintenance until the contract concludes or as otherwise agreed between the parties. The exit process is formalised through an exit task list, which details the specific activities required and any associated costs.; ; Customers are presented with several options for managing their data. One option is to move to a read-only service, which allows continued access to view data in the HCM AIR Core Product for a defined period, subject to additional charges. However, this does not include support for exporting data or making changes to existing records.; ; Alternatively, Zellis can provide a standard data extract of employee data and pay history, using standard reporting tools to deliver structured, readable data. Charges apply for both the extraction and transfer, and customers may also run their own extractions before the contract ends.; ; Enhanced exit options are available, such as bespoke data extractions in various formats, which are chargeable based on the work involved. Once the contract has ended, all customer data is securely deleted from Zellis systems in accordance with the agreement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Not applicable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference however responsive design will re-size the screen depending on the device being used.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Zellis offers an extensive suite of over 430 APIs, including ODATA 4.0 (GET) and RESTful (PUT/POST/PATCH) endpoints, designed to support seamless integration with Zellis HCM AIR. These APIs are protected by HTTPS and OAuth2 protocols, supporting secure, bi-directional data exchange and transactional integrity.; ; Azure API Management provides a robust gateway, enabling credential verification, usage quotas, and comprehensive logging for analytics and compliance. Integration partners and technical teams can securely connect to the Zellis Intelligence Platform, facilitating near real-time data flows for both read and write operations.; ; The APIs enable a broad range of functions, such as onboarding new employees, updating records, and managing leavers. Systems can retrieve detailed employee information, including personal data, emergency contacts, organisational structure, and cost centre assignments. Data from external sources enriches the Zellis Data Model, enhancing business analytics and reporting capabilities.; ; The Notification Hub, using Microsoft Event Grid, automatically informs connected systems of changes in employee details, job roles, absences, grades, and service conditions. This supports timely and accurate data synchronisation across your digital ecosystem.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Zellis HCM accommodates a considerable degree of configuration to meet buyer requirements. ; ; Branding facilities can be provided to allow you to customise your self-service portal to get the look and feel of your own organisation. The branding pack allows you to amend style sheets, to customise images, logos, fonts and colours in line with existing intranet, internet and portal website styling.; ; Zellis HCM has also been designed and developed in close consultation with the independent Customer User Group, and Zellis continuously work with customer feedback from our Extranet site to enhance efficiency, provide intuitive data input and process flows, and simple navigation. Zellis HCM provides the System Administrator with the ability to customise the system in line with business requirements, and tables and parameter files can be defined and maintained to configure Zellis HCM in line with Buyer policies and procedures to meet the needs of different types of users.; ; All configurations are then protected on an on-going basis even following system upgrades, as these user changes form part of the database and not the software.

Scaling

• Independence of resources: Zellis HCM utilises Microsoft Azure Kubernetes Service (AKS) to orchestrate containerised components, delivering scalable and resilient performance that adapts to changing demand. ; ; Each customer is provisioned with a dedicated AKS namespace and a suite of isolated databases within Azure SQL Elastic Pools, maintaining strict data privacy and preventing cross-customer access. AKS pods are assigned specific functions, supporting dynamic service delivery. ; ; The architecture enables flexible allocation of compute resources to accommodate varying workloads, while robust transaction log throughput is maintained even with modest resources, promoting operational efficiency and reinforcing the security and integrity of customer data.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics, including uptime and overall performance, are reviewed during scheduled service meetings. These discussions take place with your Customer Success Manager or Commercial Account Manager, providing an opportunity to address operational trends and any areas for improvement.; ; Regular reviews help maintain transparency and support a collaborative approach to service delivery, validating that the Buyer’s organisation’s requirements are consistently met.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Eploy and Cornerstone

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data export in Zellis HCM is managed through an advanced reporting and analytics environment. The platform features a dedicated reporting database, enabling users to extract data without affecting system performance. ; ; Integrated graphical tools, such as Reporting Services (RRS), provide access to payroll and HR datasets, while the Zellis Intelligence Platform transforms data for use in business intelligence applications like Microsoft Power BI.; ; Additionally, robust APIs and integration tools, including ODATA 4.0 and RESTful endpoints, support secure and efficient data export to external systems, maintaining confidentiality and integrity throughout the process.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
  • ODS
  • ODT
  • RTF
  • DOCX
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON (via APIs)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Beyond TLS 1.2, Zellis protects data in transit between the buyer’s network and our environment using robust encryption and secure protocols. Data exchanged via APIs and browser sessions is secured with enforced HTTPS, supported by RSA 2048-bit encryption and SHA-2 hashing. ; ; File transfers (where needed for interfaces) employ Secure File Transfer Protocol (SFTP) with AES256 encryption. ; ; Digital certificates from trusted providers are used throughout the system, strengthening authentication and preventing unauthorised access or tampering. ; ; These measures collectively safeguard sensitive information, maintain confidentiality, and support compliance with industry standards during all data exchanges between networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Within the Zellis network, data is protected by AES 256-bit encryption at rest across virtual machines, storage accounts, and Azure SQL databases, with Transparent Data Encryption enabled by default. ; ; Access is strictly controlled using granular role-based permissions and enforced multifactor authentication (MFA). Privileged Identity Management reduces risks linked to elevated access. ; ; Network segmentation, firewalls, and intrusion detection systems restrict and monitor traffic. Microsoft Sentinel SIEM continuously analyses logs for abnormal activity, supporting rapid detection and response to threats. ; ; These combined measures maintain confidentiality, integrity, and resilience for all data processed within Zellis' environment.

Availability and resilience

• Guaranteed availability: The solution is accessible 24/7, except during scheduled maintenance periods, for which we aim to give ample notice. These maintenance windows are carefully planned to minimise disruption and fall outside the Core Service Availability Period (CSAP), which is from 0800 to 1800, Monday to Friday, excluding public holidays.; ; Within the CSAP, our primary focus is on providing a robust operational environment, striving for a 99.9% availability rate, exclusive of planned maintenance that for operational or for reasons of expediency cannot be scheduled outside of the CSAP. This commitment underscores our dedication to delivering a dependable service to our customers.
• Approach to resilience: Microsoft Azure data centres underpin the Zellis HCM solution with advanced security, resilience, and environmental controls to protect systems and data. Each UK South datacentre benefits from robust power infrastructure, including uninterruptible power supplies and generators, as well as duplicated environmental systems and multiple network connections to support continuous operations.; ; The solution architecture leverages Azure’s availability zones within the UK South region. These physically separate data centres provide zonal redundancy, so critical components and data are distributed across multiple zones. This approach helps maintain service continuity even if a localised failure occurs within one zone.; ; For backup and disaster recovery, Azure Recovery Services Vaults and Azure SQL Database services are used to protect virtual machines and databases. Backups are geo-replicated to the UK West Azure region, providing an additional layer of resilience and supporting rapid recovery in the event of a major incident.; ; Each customer receives a dedicated Azure Kubernetes Service (AKS) namespace, with the Zellis HCM solution deployed as AKS containers. If a container fails, AKS automatically redeploys a new instance. Dedicated Azure SQL databases are also provided per customer, with automatic replication across availability zones to further enhance data protection and availability.
• Outage reporting: Any outages and other service-related information is shared via email to nominated users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Zellis HCM delivers secure and flexible authentication for users accessing HR and Payroll services. Supported methods include Multi-Factor Authentication (MFA), public key authentication (such as TLS client certificates), identity federation with existing providers including Google Workspace and Microsoft Entra ID, SAML2.0, OAuth2 support, and traditional username and password. ; ; Authentication options offer flexibility to suit organisational needs. OAuth2 with Entra ID provides advanced SSO, API access and smooth Microsoft 365 integration. SAML 2.0 supports straightforward SSO where required. Application managed credentials with MFA offer a practical option for onboarding and leaver access without placing additional demand on corporate identity platforms.
• Access restrictions in management interfaces and support channels: Access to management interfaces is strictly limited through Privileged Identity Management (PIM) in Microsoft Entra ID, providing just-in-time, time-bound, and approval-based privileged access. Multifactor authentication is required for all role activations, with regular access reviews and comprehensive audit logging. ; ; Support channel access to customer data is denied by default and only granted temporarily, following robust audit and compliance controls. These measures collectively minimise the risk of unauthorised access, maintain oversight of all administrative activities, and uphold the highest standards of security and data protection across all management and support operations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus. SOC1 Type II for IT Controls.
• Information security policies and processes: Zellis operates a comprehensive Information Security Management System (ISMS) certified to ISO/IEC 27001:2022 and Cyber Essentials Plus. Our ISMS is underpinned by a suite of documented policies and processes that cover all aspects of information security, including risk management, asset classification, access control, secure software development, vulnerability management, and incident response.; ; Policies are reviewed at least annually and updated in line with changes in legislation, regulation, or business requirements. All employees complete mandatory annual security and compliance training, with additional awareness activities delivered throughout the year.; ; Security controls are embedded across the organisation and technology stack. These include multi-factor authentication, encryption of data in transit and at rest, regular penetration testing by independent third parties, and continuous monitoring via a 24/7 Security Operations Centre. Incident management processes are clearly defined, enabling prompt detection, response, and communication.; ; Supplier relationships are governed by robust due diligence and contractual requirements. Zellis’ approach is subject to regular internal and external audits, with a focus on continual improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Zellis maintains a robust configuration and change management process as part of its ISO/IEC 27001:2022 certified ISMS. All service components are tracked throughout their lifecycle using a centralised Configuration Management Database (CMDB), combining automated discovery and manual updates by asset owners. ; ; Changes are subject to formal assessment, including risk and security impact analysis, and require approval from the Change Advisory Board. Security assessments and Data Privacy Impact Assessments (DPIA) are conducted where relevant, so that potential risks are identified and mitigated before implementation. All changes are documented, tested, and communicated to relevant stakeholders.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Zellis operates a formal vulnerability management process, aligned with ISO/IEC 27001:2022. Potential threats are assessed through regular internal and external vulnerability scanning, penetration testing, and continuous monitoring of threat intelligence from vendors, industry groups, and specialist third parties. ; ; Critical and high-priority patches are deployed within 14 days of release, with medium and low-priority patches addressed within six months and one year, respectively. All vulnerabilities are risk-assessed, prioritised, and tracked through to remediation, enabling timely mitigation and ongoing protection of services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Zellis employs continuous protective monitoring using a 24/7 Security Operations Centre and a Security Information and Event Management (SIEM) system.; ; Potential compromises are identified through real-time analysis of logs, alerts, and threat intelligence. When a potential compromise is detected, the Security Incident Management process is initiated, involving triage, containment, eradication, and recovery. Incidents are prioritised and responded to immediately, with critical events escalated without delay to enable rapid mitigation and communication to stakeholders. All actions and outcomes are documented for review and continual improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: Zellis maintains a formally documented Security Incident Management policy and Standard Operating Procedure (SOP) for handling incidents. There are pre-defined processes for common events, including analysis, containment, eradication, recovery, review, and communication. ; ; Users report incidents via a clearly defined process, either directly to management or to the Security team through the Service Desk. Information on reporting is published on the corporate intranet, included in training, and covered in awareness programmes. Incident reports are provided to business owners and Senior Leadership, with communication plans agreed with customers as required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Limited
• ISO/IEC 27001 accreditation date: Tuesday 23 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 88511D65-8D55-4BB8-8022-AE35BF4278F3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1f8c34c3-5e21-44c7-9f62-e29010daf01a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

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