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Bliksund AS

Bliksund GRID

Bliksund GRID is a cloud-based Operational Management System & Video Streaming for Emergency Services. GRID provides a holistic overview of resources, equipment and processes, giving management and employees digital control, insight and common situational awareness - both in everyday work and acute situations.

Features

  • Operational management system & video streaming for emergency services’ management
  • Digital tool supporting emergency professionals’ operational workday & processes
  • Tailored to the needs of emergency servcies
  • Holistic overview of resources, equipment and processes
  • Offline support for access to guidelines & operational protocols
  • Providing data and insight for daily operations and regular reporting
  • Enabling 24/7/365 seamless communication with distributed teams
  • Available on all devices; web-browser, tablet & app (iOS/Android)
  • Video channels allowing sharing and viewing of multiple videostreams simultaneously
  • Videolinks providing live video streams from mobile phones

Benefits

  • Intuitive, easy-to-use; designed by and for emergency service professionals
  • Digitalises traditional paper-based processes and automates manual processes
  • Cost-saving, replacing several systems by one complete suite
  • Time-saving, improves efficiency of operational staff & management reporting
  • Highly configurable; content & features defined by customer
  • Providing insight, analytics for reporting, planning and evaluating operations
  • Quality assurance and management – ensuring standards are always met
  • Incident reporting and management – ensuring compliance with procedures
  • Competence/course overview – ensuring personnel is always trained & qualified
  • Providing insight – analyse spending and maintenance levels on vehicles/equipment

Pricing

£5,000 to £375,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.kasseth@bliksund.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 9 1 3 7 0 1 4 4 5 2 8 2 1 8

Contact

Bliksund AS Martin Kasseth
Telephone: 004794289460
Email: martin.kasseth@bliksund.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within the same business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We offer standard support during our support hours. Support is available through online portal, email or phone. Support is available on business days between 09.00-17.00 (excl. bank holidays). Extended support packages, including technical account manager or cloud support engineer, can be agreed on a customer-by-customer basis
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our dedicated Customer Success team guides new customers and superusers throughout the entire onboarding process. This includes training of superusers and configuration of the solution. Our GRID solution is highly dynamic and configurable, meaning that it will be set up in a way that the Customer see fit to their organizational needs. The onboarding process is smooth and ensures that all superusers receive sufficient training, and that the solution is configured correctly from the outset.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We support extraction of data to PDF and Excel spreadsheets
End-of-contract process
No extra costs related to the termination of a contract. Customer can freely export the data they want to keep. Bliksund deletes all customer data according to UK GDPR standards upon termination of a contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Essentially, it is the same software, but:
- Mobile application has offline support (for e.g. access to clinical guidelines)
- Mobile application supports push notifications
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
HubSpot(WCAG 2.1 AA)
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
API on certain components of the solution to extract data from the solution.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
All modules are fully configurable by the administrators of the system.

E.g.:
1) Defining competency levels and courses based on your organisation's needs.2) Setting up dynamic check-lists based on your station's needs. 3) Defining roles and responsibilities, as well as workflows and procedures.

Configurations are done through the administrator view in the solution.

Scaling

Independence of resources
The service is provided through Amazon Web Services (AWS), we monitor the demand and scale the capacity if necessary. This process works seamlessly, meaning that users won't be affected by the demand other users placing on the service.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can freely export data from the system, either as PDF or Excel spreadsheets.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • .xlsx
Data import formats
  • CSV
  • Other
Other data import formats
.xlsx

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee an uptime for 99%. We have normally two planned maintenance periode pr. year. These are normally on 2h.
Approach to resilience
Available on request
Outage reporting
Email alerts for outage reporting

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Only authorised personnel from trusted locations have access to management interface and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Ongoing process to certify according to ISO/IEC 27001. Expected to be finalised within end of year 2024.
Information security policies and processes
Bliksund is fully compliant with GDPR (Regulation (EU) 2016/679). Bliksund has an internal information security policy that adheres to the principles of ISO 27001.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The process has 4 major steps:
- Identify the need
- Investigate the need
- Plan the change
- Implement the change

Configuration and changes are tracked in version control and verified in testing environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Continuously scan for known vulnerabilities in our own code, and on third party libraries.
Run external vulnerabilities scan.
Patches are deployed within 5 minutes when needed.
Our security analysts continuously monitors and check for potential threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We monitor and keep logs using different tools, and we collect and analyse our data to give us the ability to detect and respond to potential security events.
If we find a threat we respond immediately.
Incident management type
Supplier-defined controls
Incident management approach
The product has an incident management tool for creating incident reports.
Users can report incidents through our support channels.
Incident reports can be provided on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
  • Further public sector network integrations developed on request
  • E.g. connected to National Vehicle Authority in Norway today

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Bliksund is committed to fighting climate change and achieving Net Zero emissions by 2050. We have included this as part of the strategy, culture and day-to-day operations of our company, and will engage in collaborative projects which advance and push for climate-friendly solutions.

We are pleased to show commitment towards achieving this by having published our first carbon reduction plan based on our baseline emissions from 2021, and our targets towards achieving Net Zero emissions by 2050. Our carbon reduction plan is published on: https://bliksund.com/bliksund-bliksund-carbon-reduction-plan

On the delivery of GRID software on a G Cloud 14 contract, we would moreover focus on recommendations for hardware and hosting.

Hardware sourcing
End-customers provide their own hardware to run our software, typically latops, rough-books or tablets from Asia. We recommend reusing existing Trust-owned hardware. If new hardware is required, evaluating emissions from production and shipping throughout the entire hardware lifecycle should be part of the sourcing criteria.

Software servers and hosting sourcing
Regarding software servers and hosting, the Public Customers' own data centres typically emit more CO2 than cloud solutions from hyperscale providers (e.g., Orange, AWS, GCP, Azure). Hyperscale providers benefit from economies of scale, better energy efficiency, and efficient cooling systems. The Power Usage Effectiveness (PUE) is essential, in measuring energy used for computing devices. Location and energy source should be considered, favouring data centres in regions with cleaner energy mix such as the Nordics, UK, or Northern Europe to reduce emissions. Bliksund favours using hosting providers that help reduce emissions vis-a-vis traditional on-prem hosting.

Pricing

Price
£5,000 to £375,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access to a demo version of our GRID service for a limited time period. The time period can be discussed on a case-by-case basis.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.kasseth@bliksund.com. Tell them what format you need. It will help if you say what assistive technology you use.