A2Z CLOUD LTD
Zoho Managed Services and Support
Remote managed services for Zoho applications, including support requests, minor configuration updates, issue investigation, user access changes, and guidance on existing system functionality. Work is completed within the organisation’s available support hours.
Features
- Support for issues across existing Zoho applications.
- Minor configuration changes within current Zoho setup.
- Investigation of system errors and unexpected behaviour.
- User access and permission adjustments.
- Review of existing integrations and error logs.
- Small updates to reports and dashboards.
- Guidance on using existing Zoho features.
- Testing support for minor system changes.
- Service desk request management and communication.
- Time tracking against agreed support hours.
Benefits
- Keeps Zoho systems running smoothly day to day.
- Keeps Zoho systems running smoothly day to day.
- Ensures consistent system accuracy through small adjustments.
- Supports teams with clear guidance on Zoho features.
- Improves user access control and system security.
- Helps maintain reliable integrations already in place.
- Provides timely updates on support requests.
- Supports informed decision-making through updated reports.
- Reduces internal workload on technical staff.
- Offers predictable support hours for ongoing needs.
Architecture roles
Business architect
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
Data architect
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
Enterprise architect
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
Network architect
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
Security architect
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
Solution architect
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
Technical architect
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
| £812.50 |
£812.50 |
Chief digital and data roles
Chief data officer
| £812.50 |
£812.50 |
Chief information security officer
| £812.50 |
£812.50 |
Chief technology officer
| £1,000.00 |
£1,000.00 |
Cyber security roles
Cyber security audit and assurance
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
Cyber security governance and risk management
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
Cyber security monitoring
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
Cyber security incident response
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
Cyber security vulnerability management
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
Cyber security digital forensics
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
Cyber security testing
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
Cyber security secure design
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
| £715.00 |
£715.00 |
Data roles
Analytics engineer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Data analyst
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Data engineer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Data ethicist
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Data governance manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Data scientist
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Machine learning engineer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Performance analyst
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
IT operations roles
Application operations engineer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Business relationship manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Change and release manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Command and control centre manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
End user computing engineer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
IT service manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Incident manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Infrastructure engineer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Infrastructure operations engineer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Problem manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Service desk manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Service transition manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Product and delivery roles
Business analyst
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Delivery manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Digital portfolio manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Product manager
| £875.00 |
£875.00 |
| £875.00 |
£875.00 |
| £875.00 |
£875.00 |
| £875.00 |
£875.00 |
| £875.00 |
£875.00 |
Programme delivery manager
| £875.00 |
£875.00 |
Service owner
| £875.00 |
£875.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Test engineer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Test manager
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Software development roles
Development operations (DevOps) engineer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Frontend developer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Software developer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
User-centred design roles
Accessibility specialist
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Content designer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Content strategist
| £770.00 |
£770.00 |
Graphic designer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Interaction designer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Service designer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Technical writer
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
User researcher
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
| £770.00 |
£770.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
0f637cca-d698-4553-9cd5-782d81d0b051
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Volunteering opportunities for staff
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Plans for positive actions with community groups.
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
-
Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
-
Introducing transparency to pay and reward processes
-
Working conditions which promote an inclusive working environment and promote retention and progression
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
Service documents
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