Six Degrees Technology Group Limited

Voice Enabled Teams

Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

Features

• Use our global voice network to power your Teams deployment.
• Inclusive UK voice minute bundles.
• Dedicated number porting teams available.
• Integration with other voice solutions.
• Compliant voice, video and screen recording.
• Advanced reporting available, delivering actionable insights.
• Microsoft 365 data protection.
• Available with Six Degrees' LiveNumber voice DR service for continuity.
• Meeting room solutions.
• Range of compatible handsets and conference devices.

Benefits

• Maximise the benefits from Microsoft’s transformational collaboration tool.
• Consultative deployed aligned with security best practices.
• Straightforward per-user-per-month pricing model.
• Administer/monitor your calling in Microsoft 365 with Teams admin centre.
• Access call quality dashboards.
• Use existing phone numbers without porting them if preferred.
• Ensure reliability by deploying with LiveNumber to auto re-route calls.

£2.95 to £6.80 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

991932534976390

Contact

Six Degrees' Public Sector team
08000128060
Publicsector.sales@6dg.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Microsoft Teams is part of the Microsoft 365 (M365) and/or Office 365 (O365) suite. It therefore requires a Microsoft licence that we can provide to you as an add-on to this service where the Buyer has not already purchased it.
• System requirements:
  • Bandwidth to support expected voice and video traffic
  • POE Switching for physical handsets

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependant on incident/request and priority level - please see attached Service Description for details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see attached Service Description for support levels.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide implementation services as well as training of users and administrators in a train-the-trainer methodology.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is destroyed - Voice recordings can be downloaded prior to termination of service. Config can also be downloaded and Six Degrees can provide full exports of certain records as required.
• End-of-contract process: We will provide transition services within reason to help customer move to another service.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference - the application has been designed to provide a consistent user experience for desktop as well as mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Users can raise support tickets and change requests etc. through Six Degrees' online customer portal, which is provided via our chosen IT Service Management tool. Administrators can also manage their solution through Microsoft's native admin centre.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: Any official APIs from Microsoft for integration with Microsoft Teams.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Self-service management portal provides ability to manage the service, customise users/groups/DDIs etc. Access rights are restricted to Administrators. End users to manage certain settings, such as call forwarding, etc.)

Scaling

• Independence of resources: The service is hosted Microsoft's highly scalable public cloud infrastructure and logically separated from all other customer environments, so they do not impact on other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Six Degrees can provide various metrics for the platform and the service. These include but are not limited to reports on availability, performance against SLAs, call details, calling statistics, voice quality across the Six Degrees network, and key service KPIs such as support response times and incident/problem management. ; ; The voice platform can also provide comprehensive call analytics to monitor business performance / identify key trends, etc. Please see attached Service Description for details on reporting available.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Office 365

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can download voice recordings and export config. Six Degrees can also provide full exports of any data when required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Audio files (WAV)
  • SQL
  • MDB
  • Call details record
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • Plain Text

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Please see attached Service Description for details on service levels.
• Approach to resilience: Resilience is enabled through Microsoft's highly available architecture. Resilient links are in place between Six Degrees' voice network and the Microsoft Phone System.
• Outage reporting: Automated monitoring and alerting using APIs. Email alerts are also provided to/from our IT Service Management system.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Only authorised contacts are granted access rights to the service. The Support Desk will only accept requests from authorised contacts. Communication with anybody at Six Degrees will need to be pre-approved by a known individual in writing. Management of the infrastructure is via dedicated connectivity and out of band of customer data and customer networks
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 03/10/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: IT Governance
• PCI DSS accreditation date: 08/11/2023
• What the PCI DSS doesn’t cover: Only the physical and environmental security at the data centres we use in our operations were included in this assessment. The relates to the provision of the secure physical environment for the Colocation Services that Six Degrees provides to its clients. All other services provided by Six Degrees, internal systems supporting business operations or for other clients are specifically excluded from this assessment.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • PSN Compliance Certified
  • ISO 9001
  • ISO 22301
  • SOC 1
  • SOC 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001, ISO 9001, ISO 22301, Cyber Essentials Plus, PSN
• Information security policies and processes: All ISO 27001:2013 controls and associated policies are in place. Enhanced weekly and also quarterly external approved scanning vendor (ASV) vulnerability scanning. Six Degrees also comply with our PSN CoCo which is aligned to our security principles that allows us to deliver our customers PSN Secure and Protect.; Six Degrees operate a rolling internal audit programme to ensure continuity of compliance to our various accreditations , as well as internal technical auditing of our systems through the use of various integrity checks. This is ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Six Degrees (Public Sector) run an internal vulnerability test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by Public sector patching policy. This conforms to the PCI-DSS standard.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Six Degrees (Public Sector) have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Six Degrees operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have an established environmental committee that is specifically focussed on ensuring that we apply an approach of continuous improvement in relation to environmental compliance and good practice. As part of our environmental commitments, we are aligned to ISO 14001(Environmental Management) and have a published Carbon Reduction Plan on our website, which was measured and recorded in accordance with GHG Protocols and Procurement Policy Note 06/21. ; ; We will be reviewing our footprint on an annual basis and carrying out actions identified to reduce our footprint. We are committed to achieving Net Zero by 2050 at the latest. During this time, targets will be set for the remaining period to ensure Net Zero will be achieved by our target date. We are aiming to reduce our absolute carbon emissions by at least 90% from our baseline year or achieve (and maintain) a carbon intensity metric of <1 tonne CO2e per employee, whichever comes soonest. This is in line with science-based Net Zero targets. ; ; Our largest environmental burden is the use of power in our datacentres. We use technology designed specifically to manage power consumption. We are very proud to have switched our data centres fully to use green and renewable energy. ; ; Our focus on environmental performance as a supplier under this framework will benefit you as you strive to achieve your own Net Zero targets. ; ; As a leading Microsoft partner, we can work with Microsoft to help you understand the carbon footprint for your existing estates, and how a transition to hybrid/public cloud could help reduce it. As part of any agreement under this framework we can also engage with your local communities to promote environmental awareness or engage in projects that benefit the environment.

  Tackling economic inequality

  Six Degrees supports this theme in several ways. Firstly, by working with local communities to provide mentoring and job opportunities. We take pride in employing local people and offering new opportunities as they arise. We do this through our internal Talent Acquisition (TA) team, who are actively building richer and deeper contacts within the local community to raise aspirations of people from all backgrounds. ; ; We seek to encourage local people to work within the technology sector by removing barriers to entry, for example through behavioural interviewing with objective behaviours that actively seek to remove bias (unconscious or otherwise) in recruitment and individual development discussions. Our TA team partner with local universities, schools and colleges to support careers fairs and our subject matter experts provide talks on IT or cyber security to local students. ; ; We are also very passionate about our ‘Women in Tech’ group, which seeks to encourage women into IT through all sorts of activity, such as webinars, school visits and other events. We are continuously planning new events and initiatives under this scheme, which we could then offer to buyers and their community as part of engagements on this framework. ; ; Secondly, we will tackle economic inequality and the digital skills gap through creation of new skills & jobs in the high-growth cyber security sector. Our cyber apprenticeship programme, sponsored by our People Business Partner & Cyber Consultancy Director, provide skills and accreditations that enable our people to progress in cyber security or transition into that space. ; ; We also run in-person events, known as ‘Cyber University’, as an education scheme for our Buyers based on our extensive knowledge and experience in Cyber Security. Cyber University provides an open forum for customers to create new skills in Cyber Strategy, best practice approaches and the latest in Cyber Security.

  Equal opportunity

  We recognise that people are more likely to be engaged and productive if they are rewarded fairly and offered flexibility to help achieve a positive work life balance. We therefore pay at the Real Living Wage in all of our roles, and remain committed to our ongoing pay review process to ensure all our employees are fairly rewarded. Six Degrees also has a continuous focus on closing the gender pay gap in our company, with our latest report available on our website. ; ; We recognise that females are underrepresented in education, training and employment related to STEM. To combat this, we have introduced several strategies to bring new females into the organisation. These include our engagement with schools, colleges, and universities to raise the aspirations of females toward tech. Our goal of ensuring every recruitment shortlist contains as least one female, and our offer of a guaranteed interview for every shortlisted female. ; ; We have collaborated with the Employers Network for Equality & Inclusion (ENEI), achieving a bronze TIDE Award in our first two years of collaboration. Through our continued devotion to improving, we were awarded a silver status in 2023. Through this partnership we have focused our work around seven critical areas of inclusion – our workforce, our strategy and plan, leadership and accountability, recruitment and attraction, training and development, employment practices, and communication.; ; We have zero tolerance to slavery in any form, but by no means limited to, bonded labour, debt bondage, serfdom, forced labour, child slavery, marital slavery, sexual slavery and/or human trafficking. We expect all those in our supply chains to comply with our values and the Modern Slavery Act 2015, which is governed by our Supplier Management and Sustainable Procurement Policy.

  Wellbeing

  Supporting our workforce’s health and wellbeing is crucial to Six Degrees. We have established an employee network, known as the 360 Degrees Group, which is made up of people who are passionate about making a difference from across all different business units, with an Executive-level sponsor and SLT-level sponsors for each sub-group or initiative. The initiatives include: ; ; - Including Everyone, Everywhere: Our forum which focuses on diversity and inclusion: it’s about creating a Six Degrees where everyone feels able to bring their truest self to work.; ; - Healthy Minds, Healthy Lives: Our forum for mental health and general wellbeing. A healthy mind and body is at the core of being happy and productive at work and at home.; ; - For The Benefit of Others: There’s something that touches, motivates or inspires all of us; this is a forum which focuses on charity fundraising, on making a positive mark on the communities which Six Degrees touches, and on making this a greener place to work.; ; We operate a well-being calendar led by Healthy Minds, Healthy Lives and also have certified Mental Health First Aiders across the business, demonstrating our commitment to providing our workforce with wellbeing support. ; ; We have a significant focus on building awareness and promoting dialogue around health and wellbeing: our Women in Tech committee talks about female health, and for June (Men’s Health Awareness Month) they will be promoting awareness of men’s health, for example testicular and prostate cancers.; ; Under the 3rd initiative we actively encourage community engagement through numerous social value activities. These include collaborative and individual fundraising projects for our partnership with Macmillan as well as promoting events within communities. In 2019 we sponsored the Women in IT awards and have also sponsored a Tough Mudder charity event.

Pricing

• Price: £2.95 to £6.80 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 2 week Proof of Concept

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.