CORETE4M LTD

Workday Application Management Services (AMS)

Consulting services post go-live of all Workday modules/SKUs to ensure business as usual support and maintenance of the system, alongside consulting services to implement enhancements and aid with release management, including all governance surrounding these services.

Features

• Functional and technical support of Workday system
• Support with Workday release management
• Help making changes and enhancement to Workday system
• Building new workday integrations
• Handling mergers, acquisitions and divestitures within Workday
• Providing governance and thought leadership around Workday systems
• Help with building a roadmap and selecting new Workday modules
• Help understanding functional, technical and security areas of Workday
• Help with user adoption and change management for Workday
• Help around HCM, Financial, Planning and reporting challenges in Workday

Benefits

• Reduces the cost associated with keeping your Workday system running
• Reduces hiring/retaining employees to manage your Workday system
• Reduces risk around all your business process tied to Workday
• Provides understanding of issues, challenges and non-adherence to best practices
• Help with planning for new Workday functionality
• Help with change management associated with your Workday system
• Helps your organisation achieve maximum return on investment from Workday
• Reduces time and cost with managing HR and Finance processes
• Reduces data risk associated with the security setup within Workday
• Cost effective for Workday training needs

£60 to £120 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rami@coreteamgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

992092300755139

Contact

Rami Najim
07775690926
rami@coreteamgroup.com

Planning

• Planning service: Yes
• How the planning service works: Coreteam offer advisory services both in the pre and post purchase stages of all Workday SaaS offerings, including but not limited to HCM, Financials, Adaptive Planning and so forth. We offer services to aid with deciding and designing the most relevant Workday modules, alongside business analysis, change management, impact assessment, project planning, organisational structuring, security architecture design and future operating model design.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Workday

Training

• Training service provided: Yes
• How the training service works: Coreteam provide a range of cost-effective and expert training around your Workday system. This training can often be tailored to your exact Workday system, as well as training on how to implement fixes and enhancements to your Workday system.
• Training is tied to specific services: Yes
• Services the training service works with: Workday

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Coreteam offer services to aid with migrating Workday from a private cloud to a public cloud hosted solution.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Workday

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Coreteam are able to provide testing support for your Workday deployment from both an advisory capacity, where we are able to assist with your testing strategy, and are also able to assist with the execution of certain types of functional and technical testing, including user acceptance testing. From a quality assurance perspective, Coreteam carry out a '4 eyes' review principle, where all work is checked by secondary consultant. In addition, our AMS quarterly business review offers an additional layer of quality assurance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Coreteam fully support all elements of the Workday SaaS offering. This includes technical and functional support of Workday, support with all business as usual activities related to Workday, support with extending and enhancing existing Workday deployments and release management support of the bi-annual Workday release cycle. Coreteam also provide project management, advisory and full governance services related to all of the above mentioned support activities.

Service scope

• Service constraints: All services are only provided remotely and only in the English language.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times can be as low as 1 hour for high priority events raised during the agreed service hours, which are typically UK working hours. Service required outside of UK working hours may be provided at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have not performed any web chat testing with assistive technology users.
• Support levels: Coreteam provide the following support levels, which are included as standard in all support offerings at no additional cost:; Priority 1: 1 hour response time; Priority 2: 6 hour response time; Priority 3: 24 hour response time; Coreteam also provide a dedicated account manager as well as a dedicated service delivery manager, which is included in the service management fee as standard.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Coreteam have embraced a remote work model from the outset, reducing our carbon footprint from our inception. We discourage unnecessary travel, and where deemed absolutely necessary we strongly encourage the use of public transport. We also predominantly operate on a paperless basis.

  Covid-19 recovery

  Coreteam was founded in 2019, coinciding with the onset of the Covid-19 pandemic, which swiftly swept across the globe. Despite the tumultuous circumstances, Coreteam emerged with a vision for social impact and inclusivity. Coreteam embraced a remote work model from the outset. This approach proved invaluable during the pandemic, ensuring business continuity while much of the world grappled with uncertainty and office closures.

  Tackling economic inequality

  In just five years, Coreteam has blossomed into a team of employees, spanning locations in the UK, Finland, Portugal, Malaysia, Poland, Philippines, India, and the USA. Our commitment to remote work enables us to offer competitive salaries tailored to the diverse regions where our team members reside, fostering equal opportunity and addressing regional economic inequalities.

  Equal opportunity

  Coreteam has become a truly global and diverse organisation, spanning locations in the UK, Finland, Portugal, Malaysia, Poland, Philippines, India, and the USA. Our teams are made up from multiple different diverse groups. Coreteam hires talent, giving all groups an equal standing. This is also reflected in the make up of our senior leadership team.

  Wellbeing

  At Coreteam, we prioritize the well-being of our employees above all else. Recognizing the importance of quality time with loved ones, we offer generous benefits linked to additional time off. We firmly believe that nurturing personal connections and promoting work-life balance are essential for individual and collective success.Moreover, we cultivate a vibrant team culture through team-building events and company trips. These opportunities not only foster camaraderie but also enhance employee engagement and well-being, ensuring that our team members feel valued and supported in their professional and personal growth.

Pricing

• Price: £60 to £120 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rami@coreteamgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.