JAAM AUTOMATION LTD

Jigx - Beautiful native iOS and Android apps

Jigx provides the ability to build beautiful native iOS and Android apps, apps that your users will love.

Build stunning mobile apps, using tools that you already know such as JS, SQL and VSCode.

Jigx keeps things simple - Azure SQL, Salesforce, SAP, REST? We'll work with what you have.

Features

• Rapid development of native mobile applications for IOS and Android
• Modern UI and large libraries of components
• Consistent actions and application UX consideration providing consistent user experience
• Integrated with your data.
• Integrated with cloud services, enabling rich functionality for mobile apps
• Out of box connectors SQL, SQL Azure, Saleforce, REST, SOAP
• REST transforms that enable you to transfer complex JSON structures
• Notifications and messaging are out of box capabilities
• Support for oAuth and other industry standard security providers
• Deploy apps either natively or within the Jigx framework

Benefits

• Cutting development cost of apps by more than 4 times
• User experiences designed to increase adoption of your apps
• Localised – out of box support for multiple languages
• Brand and theme your apps to reflect your identity
• Apps perform with Jigx architecture for REST and backend data
• Secured with robust management tools controlling access to your app
• Offline support for mobile workers, syncing when re-connected.
• Rapid user enablement

£10,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

992102485652164

Contact

Justin Smith
+447711772589
info@jaamautomation.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: IOS and Android devices only at this point. Supporting both mobile and tablet form factors
• System requirements:
  • Platform and licenses
  • Visual Studio Code on Windows or Mac

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web Chat support is available 9 to 5 (UK time) 5 days a week with weekend support available by arrangement
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: On site support can be arranged at an additional cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online guided traning with a focus on self help and self enablement that will continue to grow.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: In most scenarios customers will simply connect to their own data directly from their mobile devices through capabilities enabled by the Jigx platform. We do not store or cache this data in any form. ; ; It is possible to use “Jigx data” as a database in which case data can be exported in CSV or other common format. ; ; If the Jigx authentication provider is used we can supply a CSV export or users and users are designed to be “forgotten” on delete.
• End-of-contract process: Jigx is licensed on a user basis. Included in the price of the contract are the following capabilities; ; • An extension to Visual Studio Code to enable building of Jigx applications; • NOTE: Visual Studio code is available as a free public download; • Access to the Jigx cloud platform to deploy and manage application and solutions; • A native Jigx app where you can deploy your applications for end user access; • Ability to deploy Jigx applications as native IOS or Android applications. ; • No limit on number of applications that you can deploy; • Out of box connectors to SQL, SQL Azure, Salesforce and REST based endpoints; • Access to all documentation and training; • Support and maintenance including upgrades of the Jigx platform

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Jigx is a native mobile app building platform.; ; For Desktop Service, developers will need to install Visual Studio code on Windows or Mac. ; ; End users only need an IOS or Android device
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The management service interface is for administrave purposes for controlling security , access and deployment
• Accessibility standards: None or don’t know
• Description of accessibility: General access to Jigx is for native mobile apps that will make full use of native device capability for accessability.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Examples include:; ; • Send notification; • Send message; • Access Jigx data; • Send user invite; ; API documentation is provided
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Theming and enablement of your APIs. ; ; Typically these would be done by application developers

Scaling

• Independence of resources: Our cloud services are designed to be independent and high scalable running on “serverless” architecture that can be scaled to ensure that users are not impacted by external load factors.

Analytics

• Service usage metrics: Yes
• Metrics types: The Jigx platform stores a wide variety of data related to service metrics including users, access , application access , application feature access, api calls , response times and error logs. ; ; User related stats on licensing and usage are available online. More detailed metrics would be available by “report on request”

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Jigx

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: In most scenarios customers will simply connect to their own data directly from their mobile devices through capabilities enabled by the Jigx platform.; ; We do not store or cache this data in any form. ; ; It is possible to use “Jigx data” as a database in which case data can be exported in CSV or other common format. If the Jigx authentication provider is used we can supply a CSV export or users and users are designed to be “forgotten” on delete.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our cloud services are geo-redundant and load balanced. We use the underlying capabilities of AWS which are dependent on. We do not offer specific service SLAs or refunds related to SLA breaches. Where applicable we can certainly enter into a specific SLA discussion for mission critical application deployment.
• Approach to resilience: Available on request
• Outage reporting: Public dashboard and email alerts. API endpoint could be made available

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: TBC
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Available on request - working towards ISO standards in future
• Information security policies and processes: Least privilege; RBAC; Opt in security; 2FA ; With primary and seconday / fallback indiduals; Going forward we will adopt one of the ISO or other related standards

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: TBC
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AWS best practices; OASIS best practices; Security sanitisation on CI / CD; Physical infrastructure is implemented by our cloud provider
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Not yet implemented
• Incident management type: Supplier-defined controls
• Incident management approach: Support system ; Users can log incidenets; We can provide incident reports on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  The service promotes efficiency and automation within business, which in turn will provide economic growth as the country and economy recovers from the impacts of Covid-19

Pricing

• Price: £10,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide a trial and lower cost and volume seeding option for customers

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.