Arctic Wolf Incident360 Retainer
Be ready for the inevitable. Arctic Wolf Incident360 Retainer combines proactive readiness with full end-to-end coverage for one major cyber incident—containment, forensics, remediation, and restoration—plus IR planning and tabletop exercises. Respond fast, recover fully, and save up to 70% on emergency engagements.
Features
- End-to-End Coverage – Includes containment, forensics, remediation, restoration
- All-inclusive cost and coverage for single Incident per year
- Rapid Response SLA – 3-hour standard, 1-hour optional add-on
- Threat Actor Communication – Negotiation during ransomware or extortion events.
- Incident Readiness – IR plan review, tabletop exercises, security assessment
- Incident-Specific Runbooks – Tailored playbooks for faster, structured response
- Monthly Threat Intelligence – Updates on emerging threats and vulnerabilities
- Cyber Resilience Assessment – Identify gaps and strengthen security posture
- Insurance-Approved IR Team – Recognised by 30+ global insurance panels
- Team work on over 1000+ IR cases per year globally
Benefits
- Guaranteed Incident Coverage – No surprise costs during major breaches
- Faster Recovery – Reduce downtime and restore operations quickly
- Cost Savings – Up to 70% off emergency IR engagements
- Expert Negotiation – Lower ransom demands & manage threat actors
- Comprehensive Support – containment to restoration, handled by experts
- Peace of Mind – Confidence in response for any attack.
- Improved Readiness – Proactive planning reduces impact of future incidents
- Enhanced Resilience – Strengthen posture through readiness activities.
- Insurance Alignment – Meets requirements for cyber insurance coverage
- Predictable Budgeting – Fixed cost for incident response and preparation
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
9 9 2 5 2 3 0 4 5 8 8 1 9 6 2
Contact
NG-IT LTD
Operations Team
Telephone: 0330 223 3915
Email: gcloud@ng-it.co.uk
About your service
- Service categories
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Cloud Support Services
Security Services
- Security incident management
Service scope
- Service constraints
- Incident Response assistance is typically delivered remotely unless absolutely necessary. Is not applicable to NCSC CIR at time of application
User support
- Email or online ticketing support
- Yes
- Support response times
- Responses to new IR cases are either 3 hours (standard) or 1 hour (rapid response). For more details see: https://be.docs.arcticwolf.com/bundle/supplemental_agreement_documentation/page/incident360_retainer_product_description.pdf
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Responses to new IR cases are either 3 hours (standard) or 1 hour (rapid response). For more details see: https://be.docs.arcticwolf.com/bundle/supplemental_agreement_documentation/page/incident360_retainer_product_description.pdf
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Arctic Wolf
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,000.00 | |
| Senior data architect | £1,000.00 | |
| Chief data architect | £1,000.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- CDL Group
- ISO 9001 accreditation date
- Tuesday 1 July 2025
- What the ISO 9001 doesn’t cover
- N/a
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- E29042f9-0029-4a93-840f-4178125bdd61
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 76366978-ee23-40f3-80dd-8b48234414fd
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Volunteering opportunities for staff
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Measures for making facilities used in the delivery of the contract available for community groups, education or training
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
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