WiggleDesk Limited

WiggleDesk Desk Booking and Hybrid Working

WiggleDesk provides an easy way to roll out and manage hybrid working and desk booking.

Create interactive floorplans to represent your bookable spaces using an easy drag-n-drop interface.

Integrates with Microsoft and Google SSO and calendar, for seamless hybrid working and desk booking. ISO 27001 certified.

Features

• Desk Booking
• Custom Bookings (Such As; Office, Pod, Parking, etc)
• Interactive FloorPlans
• Hybrid Working Management
• Real-time Reporting
• Mobile Access
• SSO and SAML2.0
• Custom Facilities (IE; Standing Desk, Disabled Access, Dell PC, etc)

Benefits

• Reserve desks with one click
• Manage your office space on mobile devices
• Quickly see who is in office and where
• Manage space utilisation
• Get reports on office usage
• Integrate office usage with Outlook or Google calendars

£0 to £5 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at william@wiggledesk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

992829520049039

Contact

William Wildridge
07891144775
william@wiggledesk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: NA
• System requirements: Users must be able to access the web

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Live chat support is available during UK standard business hours, outside of these times emails typically get a response within one business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Intercom for webchat. This is their public overview on their approach to building an assistive web chat: https://www.intercom.com/blog/messenger-accessibility/
• Onsite support: Onsite support
• Support levels: Webchat, email, video support are available for all paying customers.; Customers on paid plans have access to customer support and technical support.; Standard support is included at no additional cost.; Implementation support for standard rollouts is included at no additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: WiggleDesk is designed to be super user friendly and intuitive. Every experience is designed such that if someone needs to get in touch to ask a question, we feel that we've failed.; ; WiggleDesk does however offer free support for account settup and ongoing training. Support is available via; chat, email and video.; ; WiggleDesk also offers self serve documentation to complement our support service.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All future and past bookings can be downloaded as a csv file.; ; This includes;; The spaces that were booked.; The start and end time of each booking.; The user associated with each booking.; Whether the user checked in.; The booking reason associated with each booking.; The booking reason open text associated with each booking.
• End-of-contract process: There are no additional costs associated with the end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: WiggleDesk is a progressive Web App. Which provides both the mobile and desktop service.; ; When pages are loaded via mobile, tablet or desktop, the pages will orientate and scale to the size of the device.; ; WiggleDesk utilises the Bootstrap CSS libraries which is designed to provide a mobile first interface.; ; Google's modern Material design style guidelines are used for much of WiggleDesk's UI components. ; ; Mobile users that have access to a camera app can optionally scan QR codes on the desks to book them in person.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Examples can be seen at: https://wiggledesk.com; ; WiggleDesk has customisable user interfaces for end users with advanced features available to Admins.; ; Pages include (but are not limited to):; - Interactive FloorMaps showing what spaces are in use and who is currently sitting where.; - Interactive timelines providing a quick glance at what spaces are in use and who has spaces booked.; - Activity Insights reports, showing aggregated metrics and exportable raw data metrics.; - Floor Heatmaps, showing how spaces have been used over time.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: We use bootstrap which is well set up for achieving WCAG accessibility ; https://getbootstrap.com/docs/4.0/getting-started/accessibility/; ; WiggleDesk isn't however independently audited against WCAG standards.
• API: Yes
• What users can and can't do using the API: WiggleDesk has a REST API with both reactive endpoints and proactive webhooks.; ; Example features:; Get all your future bookings.; Get the users in office today.; Send booking details on every new booking.; Free up specific space.; Find suitable space and create booking for specific user.; ; These endpoints can be securely incorporated into various webservices, including Zapier, which has endpoints with over 4,000 webservices.; ; Our APIs use a secure token for each user to identify who is making the request.; ; Admins can control which (if any) of their users can interface with the APIs.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Many aspects of WiggleDesk can be customised by admins,including:; ; - How far in advance users can make bookings.; - What spaces can be used by which teams.; - What facilities are available at each space.; - What additional things can be made available to be booked for each bookings.; - How the floorplans are layed out with drag-n-drop space management.

Scaling

• Independence of resources: We use Google Cloud and host our platform on App Engine which automatically scales adding increased services based upon user requests.; ; This automatically flexes throughout the day allowing for peak load such as 9AM bookings to be handled without delay to the end user.

Analytics

• Service usage metrics: Yes
• Metrics types: User Metrics:; Active user counts.; Activity per team.; Check-in statistics.; ; Real Estate Usagage Metrics:; Interactive floor heatmaps.; Max capacity crunches.; Future capacity statistics.; Past capacity statistics.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All future and past bookings can be downloaded as a csv file.; ; This includes;; The spaces that were booked.; The start and end time of each booking.; The user associated with each booking.; Whether the user checked in.; The booking reason associated with each booking.; The booking reason open text associated with each booking.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our current and historical availability status is shown publicly at https://wiggledesk.statuspage.io/ our Q1 2022 availability was 99.98%.; ; WiggleDesk commits to reasonable endeavors to enable users to make bookings with an SLA guarantee of 99% of time during each billing period.; ; Organisations experiencing complete disruptions to the ability of users to make bookings outside of the SLA guarantee will be eligible to apply for refunds at 10% of their monthly payment for every 24 hour period that the issue persists.; ; Not included in the SLA guarantee include: Outages with the customer’s internal networks or internet access issues. Page load speeds. Temporarilly impacted feature availability that does not prevent a user from booking a space, for example temporary issues isolated to specific features.
• Approach to resilience: WiggleDesk runs on Google Cloud.; Their paper on resilience can be found here: https://services.google.com/fh/files/misc/infrastructure_design_for_availability_and_resilience_wp.pdf
• Outage reporting: Our current and historical outages are shown publicly here: https://wiggledesk.statuspage.io/; ; This is also shown within WiggleDesk via the intercom customer support/chat integration.; ; These reports can be subscribed to for email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Support channels identify whether the users requesting support are anonymous or logged in.; ; Admin management pages are restricted to users specifically marked with an 'admin' status.; ; User log in to management pages is via username/password combination or through Single Sign On such as via Google or Microsoft.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Simply Certification
• ISO/IEC 27001 accreditation date: 21/04/2022
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001 Information management security policies available on request.; ISO 27001 Risk management policies available on request.; ISO 27001 Incidence management policies available on request.; ISO 27001 Standard operating procedure policies available on request.; ISO 27001 Ongoing improvement policies available on request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: WiggleDesk runs on Google Cloud, so these are managed by Google.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: WiggleDesk runs on Google Cloud, so these are managed by Google.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: WiggleDesk runs on Google Cloud, so these are managed by Google.
• Incident management type: Undisclosed
• Incident management approach: WiggleDesk runs on Google Cloud, so data center incidents are managed by Google.; ; WiggleDesk has seperate incidence management policies that are certified to the ISO 27001 standard. Policies available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  An effective system that enables hybrid working reduces the need for employees to commute to work.
• Covid-19 recovery:

  Covid-19 recovery

  WiggleDesk was initially created to help organisations manage their workspaces during the Covid-19 pandemic. Many features that were created we designed specifically for Covid-19 recovery, such as the 'desk cleaning' insights and 'contact tracing' insights.; ; Now that organisations are returning to their offices, WiggleDesk is designed to assist in making these spaces productive again, whilst retaining many of the benefits of flexibly working from home.
• Tackling economic inequality:

  Tackling economic inequality

  Through enabling hybrid working, people can save money from commuting and can more readilly live outside of expensive city center areas close to their workplaces.
• Wellbeing:

  Wellbeing

  An effective system that enables hybrid working allows employees to work in ways that best suit them, fewer hours spent commuting frees up time potentially allowing for more time spent on activities beneficial to wellbeing.

Pricing

• Price: £0 to £5 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Day free trial. Includes unlimited usage during trial.; ; In addition to the 30 day trial, accounts with 10 or fewer active users can use most of WiggleDesk's features for free as part of our 'StartUp' plan.
• Link to free trial: https://wiggledesk.com

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at william@wiggledesk.com. Tell them what format you need. It will help if you say what assistive technology you use.